Ramsey Subaru of Des Moines

I scheduled a general service visit on only things I wanted to be done Jacob asked me what I wanted and I told him the front and rear differential fluid flush and fill and the brake and clutch fluid flu wanted to be done Jacob asked me what I wanted and I told him the front and rear differential fluid flush and fill and the brake and clutch fluid flush and fill and he said that they could get that done for me and only took about 2 hours. Very clean and friendly environment, only thing I didn't like was they didn't have any vending machines. More

Very nice experience Attentive and attention to detailAttentive and attention to detail Easy to work with detailAttentive and attention to detail Easy to work with More

Changed oil and rotated the tires. Done promptly without any hassles. Very pleased with the service received Done promptly without any hassles. Very pleased with the service received More

Matt grafft was a great help I appreciate it! Found a newer vehicle in little time! Found a newer vehicle in little time! More

My experience attempting to purchase a new vehicle at this dealership was the worst I have ever had or even heard of. After working with a salesman for a little over 2 hours remotely we had agreed on al this dealership was the worst I have ever had or even heard of. After working with a salesman for a little over 2 hours remotely we had agreed on all major points of the sale. My salesman went to the sales manager who created a written signed executable offer for me to review. He had added a requirement to finance the vehicle for 3 months to help their financing acceptance numbers. When I asked for clarification on this part of the offer I was told that I hadn’t responded quickly enough and that I would have to wait on the results of another potential buyer who had been out on a test drive and were now looking to secure financing. They proceeded to not honor my written signed offer and finalized the sale to the other buyer. You can decide for yourself if you think their sale was for more or less than mine would have been. After a long conversation with the sales manager trying to understand how my written offer was not executable I was basically told that this was the nature of their business and that it was an unfortunate experience for me. I then asked to speak with his manager only to be told that he was sick and I unavailable but that he would have him call me. I was never contacted. I had hoped to clarify whether he truly encouraged the “race to the end” sales environment that his sales manager described where written offers were only valid if immediately signed. An environment where he was guaranteed to create a disgruntled customer and a win/loss result for his sales staff. I guess that’s a “yes”…. On a side note, the initial offer also included an “at cost” paint treatment. When I asked to verify if that could be completed by the following Monday (as it wasn’t anything I was interested in and didn’t want it to delay the pickup date) I was told that it would not be a problem as they put that on all their vehicles when they get them and it had already been applied. Not quite the concession they were promoting it as……. More

Paul was amazing! Thank you for all your help and patience, I'll be a continued customer Thank you for all your help and patience, I'll be a continued customer More

Usually buying a car is not a fun experience, but I had the best experience working with Paul Moser. I order a 2022 Forester Wilderness had to wait months for it to come in and Paul made the entire proces the best experience working with Paul Moser. I order a 2022 Forester Wilderness had to wait months for it to come in and Paul made the entire process effortless. He is the best to work with! More

Paul Moser made the purchase of my ‘22 Crosstrek effortless, although encumbered by the supply issues his product knowledge and realistic insight into availability and delivery made it an easy choic effortless, although encumbered by the supply issues his product knowledge and realistic insight into availability and delivery made it an easy choice. His follow through was spot on. Kent Sims More

Driving across the state on July 14, 2022, was in a total, frantic panic over extremely loud noise from the front end of my Mazda 3. Emergency to me! Corey and Troy in the Ramsey Service Department w total, frantic panic over extremely loud noise from the front end of my Mazda 3. Emergency to me! Corey and Troy in the Ramsey Service Department worked us in on a very busy day, performed a total diagnostic, completed the necessary repairs, and had us back on the road in a very short period. Total communication of every possibility and step. Extremely comforting! Troy has a Doctorate Degree in recognizing and alleviating stress! He genuinely cares about customers. Thank you Ramsey for the sparkling, relaxing waiting area with great snacks, beverages, internet and TV. ~> Please provide Troy with official recognition! More

Paul Moser was very good to work with and made the experience enjoyable. Thank you experience enjoyable. Thank you More