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Ramsey Subaru of Des Moines

Urbandale, IA

4.8
2,528 Reviews

9625 Hickman Rd

Urbandale, IA

50322

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Showing 2,528 reviews

June 25, 2020

Car Buying during Covid Price negotiation and options selection were done over the phone and email. Test drive solo. Good evidence of Covid preparedness and precautions at More

by rbensonii
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Dixon
June 25, 2020

Professional service for reasonable dealer costs I've brought my Subaru Forester in here for different services including a recall and some expected repairs for a car with my mileage. They have alway More

by branden.harding
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dennis Parker
June 25, 2020

Service Wish those meeting public were wearing masks. I needed to call after 4 hours to see if car was ready. Just had oil change and tire rotation. More

by aldejong3
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jerry Vansickel
June 25, 2020

Very helpful. The sales team was professional and helpful. I did not feel pressured in any way. We were comfortable discussing finances and what we needed in a car. More

by Mlb
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dennis Bracewell, Ross Jarzembowski
June 22, 2020

Nice dealership with a friendly sales team. Helped me get into a new vehicle with relative ease. Natthanial helped make the process go as smooth as possible and I left the dealer extremely happy with my More

by etheridgexcii
Recommend Dealer
Yes
Employees Worked With
Natthanial Devick
June 21, 2020

Totally satisfied Have always had excellent service. Go above and beyond expectations. Prompt, on time, keeping me in the loop. Considerate. Comfortable waiting area More

by ROWENSMD2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cory Wolford
June 21, 2020

I was not wanting to buy anything, but my old Outback had a different idea when it died. I met Paul and was soooo impressed at his knowledge of the cars on the lot that I was looking at purchasing. He did More

by gblomberg
Recommend Dealer
Yes
Employees Worked With
Paul Moser, Dennis Bracewell, Dennis Parker
June 21, 2020

I was very disappointed that none, not one, of your employees were wearing a mask. Your scuttle driver did have one available around his neck. At least your employees that mix with the public should be More

by CDGILBERT
Recommend Dealer
No
Employees Worked With
Tim Jennings, Jerry Vansickel
Jul 15, 2020 -

Ramsey Subaru of Des Moines responded

Hello, Tim Jennings here . I truly do understand your concerns and please know we do ask our team members when working with our customers or passing thru the customer lounges to be respectful and wear a mask especially when communicating with someone who is also wearing a mask. I do appreciate your note here and know that I have forwarded this on to all of our managers here to make them aware as well. Again I'm truly sorry you felt uncomfortable while you were a guest here at Ramey Auto center Tim Jennings General Sales manager Ramsey Auto Center

June 20, 2020

We bought our first Subaru in 2004 and have bought five more since then. We keep returning to Ramsey because of the quality of the cars plus the professionalism of the staff. We have never had a bad expe More

by mel
Recommend Dealer
Yes
Employees Worked With
Paul Moser
June 20, 2020

Great people here. Flexible in time and good at answering your questions. You should make your own choice before you come here then discuss with them. More

by fengyvoid
Recommend Dealer
Yes
Employees Worked With
Phil Johnson, Jeremy Medeiros
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