Back

Ramsey Subaru of Des Moines

Urbandale, IA

4.8
2,529 Reviews

9625 Hickman Rd

Urbandale, IA

50322

Directions

By Type

Showing 2,529 reviews

August 06, 2020

Great experience - again! Just purchased our 3rd Outback, second from Paul. Great cars, great experiences. I'm sure we'll be back again. Couldn't have been better for us. More

by gbrown
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paul Moser
August 06, 2020

More communication When my car was towed in Thursday, I was told it would probably take a few days, maybe into Monday. When I called Monday, it was still outside, not y More

by jleastburn
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jerry Vansickel
August 06, 2020

All good and great service. Very helpful and willing to go the extra mile. Was treated great from beginning to end. I will be back. More

by mplane
Recommend Dealer
Yes
Employees Worked With
Chris Dixon, Dennis Parker
August 05, 2020

Purchasing from Mitch We recently had to purchase a new vehicle and decided to buy another Subaru ... first one was an Outback In 2012 (from Ramsey) ... this one was a Fore More

by bheitz
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mitch Williams, Brad Wheeler
August 05, 2020

It’s very nice that Ramsey has a quick oil change available at competitive pricing. The service manager hosting this desk greeted me as soon as I arrived and worked thru the process quickly even thou More

by mike.walsh2578
Recommend Dealer
Yes
Employees Worked With
Allan Fitz
August 05, 2020

They diagnosed both rear wheel bearings bad on the cross trek. 1200 estimate. I changed the right side and it is fixed. Left is fine More

by Ern_nester
Recommend Dealer
No
Employees Worked With
Tim Jennings, Dennis Bracewell, Jerry Vansickel, Brian Achenbach
Aug 05, 2020 -

Ramsey Subaru of Des Moines responded

HELLO, not knowing who you are I can't call to review this however I would like to start by saying I'm sorry if we miss diagnosed your car when in. ( was it here or a phone visit) I know our techs try very hard to get it right but know we do sometimes make a mistake. I hope you have called to review this with our service manager Dave Davis as I know he would like to know about this. I know you put Brian & Dennis and I on this review but please know we all work in the sales side of the dealership and do NOT work on or in the service center here but if needed would also try to assist you if you wish. As I said earlier if you haven't done so I do believe yo should call Dave Davis to go over the issue as I know he would appreciate the heads up and would look into it for you . @ 515-278-6400 Thank you Tim Jennings General Sales Manger Ramsey Auto Center

August 05, 2020

Good dealership. Car wasn’t ready for sale. It wasn’t dirty but not clean as I was expecting. I bought used car before from a different dealership and it was sparkles. More

by Zdrdlawiltsezdrnka
Recommend Dealer
Yes
Employees Worked With
Tim Jennings, J. J. James, Kim Freeborn
August 05, 2020

Lies. Deceit about test results on a recall. Have to buy a new car because of this. Won’t get mazda or Subaroo. Never back. More

by kcardamon
Recommend Dealer
No
Employees Worked With
Jerry Vansickel
August 05, 2020

Subaru Part Recall Great, no surprises. Kept me informed of any issues. Prompt and courteous service. This was for a part recall and regular service. Will come back. More

by CYNDI.M.LEE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jerry Vansickel, Brandi Booth
August 04, 2020

Paul was amazing to work with. He was responsive to our requests and found a vehicle that matched our needs. We would definitely recommend Paul, and Ramsey Subaru, to everyone. More

by a gibson
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paul Moser
...
68
...