Ramsey Subaru of Des Moines

Brought in Outback for engine check light diagnostic, which usually is a 45-60 minute service visit. This took 2.5 hours, which was due to staff searching throughout Des Moines for a much cheaper transm which usually is a 45-60 minute service visit. This took 2.5 hours, which was due to staff searching throughout Des Moines for a much cheaper transmission part solution for the defective part. Unfortunately nothing could be found, because apparently the simple and much less expensive part doesn't exist unless attached to a much more expensive transmission part. I appreciated a very detailed explanation with some empathy for the predicament, and was given suggestions for how to live with the problem for an intermediate time. The only improvement could have been somebody to come out after the problem was found and explain that they were going to take time to research alternative and cheaper repair options. Also, somehow I did not get the print out multi-point inspection report. I don't remember the name of the service rep who explained everything; this very nice gentleman used a cane. Allan? More

I’m waiting for parts. Haven’t heard if they’ve arrived yet. Otherwise service is good. I’ve had issues with my radio since I purchased the car. yet. Otherwise service is good. I’ve had issues with my radio since I purchased the car. More

Brandy and Cory always take great care of me whenever I have any service needs. My appointments are always filled within days and they make sure I have a loaner in the rare event I can't get same day servi have any service needs. My appointments are always filled within days and they make sure I have a loaner in the rare event I can't get same day service. They are the absolute best! More

excellent experience buying a vehicle from a professional group of people. thanks for the subaru that is a great running and handling ride. happy holidays group of people. thanks for the subaru that is a great running and handling ride. happy holidays More

Ross was great to work with and very responsive. It was an overall good experience. I would recommend to a friend, and hope to do business again in the future! an overall good experience. I would recommend to a friend, and hope to do business again in the future! More

Great vehicle and staff. The professional personable service staff are GREAT! One of the main reasons I keep owning Subaru is the quality service I get at Ramsey. THANK YOU! service staff are GREAT! One of the main reasons I keep owning Subaru is the quality service I get at Ramsey. THANK YOU! More

I was told it would take an hour and a half but was out of there in a little over an hour for recall repair. Very polite and courteous of there in a little over an hour for recall repair. Very polite and courteous More

Only Subaru dealer in the metro. No issues with service but I bought service contract with used Outback from another dealer. Easy to drop off car. Friendly service advisors. but I bought service contract with used Outback from another dealer. Easy to drop off car. Friendly service advisors. More

I have never been so utterly disappointed in customer service. Dennis and Curt were the rudest people I’ve ever talked with. Not coming back. service. Dennis and Curt were the rudest people I’ve ever talked with. Not coming back. More

Friendly, efficient, courteous, timely, clean facilities, i have had my Outback for five years now and it has been one of the best cars i have owned. Ramsey Subaru is top notch, the best i have had my Outback for five years now and it has been one of the best cars i have owned. Ramsey Subaru is top notch, the best More