Ramsey Subaru of Des Moines

I was disappointed that I had to have a $600.00 repair that was also done in July 2019 , with less than 5,000 miles put on the vehicle in that time.Jerry was able to get me a 15 percent discount on this r that was also done in July 2019 , with less than 5,000 miles put on the vehicle in that time.Jerry was able to get me a 15 percent discount on this repair however. More

Very friendly and courteous staff. They listened to my concerns and followed through. Online information is great. They have a very pleasant waiting area. I will be back! concerns and followed through. Online information is great. They have a very pleasant waiting area. I will be back! More

Did a great job and the combination was top notch. Thanks for getting everything looked at that I was concerned about. Thanks for getting the car worked on when requested. for getting everything looked at that I was concerned about. Thanks for getting the car worked on when requested. More

Steve Eastman knows his job well.very good, I'm happy they hired him? I don't like this survey, in twenty five words or less less less they hired him? I don't like this survey, in twenty five words or less less less More

I have only had good experiences with Subaru. The wait time is never as long as they quote, waiting room is comfortable and welcoming, staff are is pleasant to work with. time is never as long as they quote, waiting room is comfortable and welcoming, staff are is pleasant to work with. More

Always friendly, Jerry by far is the best service advisor. He remembers me! He spends the time it takes to ensure everything is addressed that my older Subaru needs. He is always up front on prices, advisor. He remembers me! He spends the time it takes to ensure everything is addressed that my older Subaru needs. He is always up front on prices, so I am never surprised when I visit the tiny little glass office to pay my bill. More

Service took 8 hours for a recall. Was quoted that it would only take 2 hours. Noticed my car had interior damage when released back to me. would only take 2 hours. Noticed my car had interior damage when released back to me. More

Brought in Outback for engine check light diagnostic, which usually is a 45-60 minute service visit. This took 2.5 hours, which was due to staff searching throughout Des Moines for a much cheaper transm which usually is a 45-60 minute service visit. This took 2.5 hours, which was due to staff searching throughout Des Moines for a much cheaper transmission part solution for the defective part. Unfortunately nothing could be found, because apparently the simple and much less expensive part doesn't exist unless attached to a much more expensive transmission part. I appreciated a very detailed explanation with some empathy for the predicament, and was given suggestions for how to live with the problem for an intermediate time. The only improvement could have been somebody to come out after the problem was found and explain that they were going to take time to research alternative and cheaper repair options. Also, somehow I did not get the print out multi-point inspection report. I don't remember the name of the service rep who explained everything; this very nice gentleman used a cane. Allan? More

I’m waiting for parts. Haven’t heard if they’ve arrived yet. Otherwise service is good. I’ve had issues with my radio since I purchased the car. yet. Otherwise service is good. I’ve had issues with my radio since I purchased the car. More

Brandy and Cory always take great care of me whenever I have any service needs. My appointments are always filled within days and they make sure I have a loaner in the rare event I can't get same day servi have any service needs. My appointments are always filled within days and they make sure I have a loaner in the rare event I can't get same day service. They are the absolute best! More