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Ramsey Subaru of Des Moines
Urbandale, IA
2,544 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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December 21, 2020
Not the usual caring service. Jerry was the usual - passing the buck. Try not to have to deal with him. In the past he tried to sell me a tire I didn’t need. Said it wasn’t fixable as to close to th passing the buck. Try not to have to deal with him. In the past he tried to sell me a tire I didn’t need. Said it wasn’t fixable as to close to the sidewall. Got other opinions. Discount Tire said they would know until the looked. It was fixable and they did it fir free. That was 2017 and it is still being drivien. It was on my 2010 Outback. 100000 mile tire. He had to send his tire back. Don’t know for sure yet that the oil leak was fixed. He blamed it on the last oil change. Problem is that it was discovered before the last oil change. He was rather rude. More
by EVA.NEWTON66
Verified CustomerEmployees Worked With
Jerry Vansickel
December 21, 2020
J.J. was great! But the I.T. issues you were having xxxx near made my wife not want to deal with Ramsey! If it weren't for JJ's honesty you would have lost this sale. Ramsey should have been better prepar near made my wife not want to deal with Ramsey! If it weren't for JJ's honesty you would have lost this sale. Ramsey should have been better prepared for the issues your computer change caused us and I am certain many others. Not to mention your employees!! More
by BILLH5
Employees Worked With
J. J. James, Phil Johnson
December 21, 2020
I scheduled an appointment to have recall work completed and while there get regular maintenance done. We traveled two hours and took a day off. We were given a loaner car. Several hours later we received a and while there get regular maintenance done. We traveled two hours and took a day off. We were given a loaner car. Several hours later we received a call saying the oil change was done, but could not do the recall work as the part wasn't ordered. No apology. Now we need to take another day off work and return to Des Moines when the part is available. There seems to be a disconnect between parts and service. This is not the first time this has happened. More
by TROY.MARTENS
Employees Worked With
Brandi Booth
December 20, 2020
Once again a terrific experience at Ramsey Subaru. This was our 5th Subaru purchase from Paul Moser there. Whole process was a pleasure as car dealers too often are not. Paul made it easy without a bunch o was our 5th Subaru purchase from Paul Moser there. Whole process was a pleasure as car dealers too often are not. Paul made it easy without a bunch of fooling around and no back and forth needed. The deal was right and we are very happy with our new CrossTrek to go with last year’s Outback. More
by LarryS
Employees Worked With
Tim Jennings, Paul Moser, Dennis Bracewell, Jerry Vansickel
December 17, 2020
Once again we got great service when we bought our second Subaru Crosstrek by Mitch Williams. He answered all of our questions and helped us to get to know our vehicle in every way he could. Thanks Mitch, gr Subaru Crosstrek by Mitch Williams. He answered all of our questions and helped us to get to know our vehicle in every way he could. Thanks Mitch, great job! 👍 More
by Mike Lozano
Employees Worked With
Mitch Williams
December 08, 2020
We have been buying cars from this dealership for more than 25 years, and everyone is helpful and experienced. This is the second car we've purchased from Paul - each time we see him, it's like seeing an than 25 years, and everyone is helpful and experienced. This is the second car we've purchased from Paul - each time we see him, it's like seeing an old friend! More
by sandy.henry
Employees Worked With
Paul Moser
December 07, 2020
We had a service appointment and it was completed without any delays, and the cost was fair. My only criticism would be the ugly outdated service reminder sticker. any delays, and the cost was fair. My only criticism would be the ugly outdated service reminder sticker. More
by randjkrueg
Employees Worked With
Scott Van Syoc
December 07, 2020
Purchased a 2021 Subaru Outback Limited from Chris Donahue.Sales experience was top notch.Chris knew about every feature that the Outback Limited had to offer.I would recommend Chris to anyone interes Donahue.Sales experience was top notch.Chris knew about every feature that the Outback Limited had to offer.I would recommend Chris to anyone interested in buying anew Subaru!!! More
by jeffmarshall
Employees Worked With
Chris Donahue, Kim Freeborn
December 03, 2020
Great Subaru Dealership. Brandon is extremely professional and at the same time very friendly and adds a high level of value added insights. Will get another subaru for sure next time. maybe a WR professional and at the same time very friendly and adds a high level of value added insights. Will get another subaru for sure next time. maybe a WRX STI. regards Ronnie Tay More
by Ronnie
Employees Worked With
Brandon Williams
