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Ramsey Subaru of Des Moines
Urbandale, IA
2,530 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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December 21, 2020
Great sales experience and easy to work with. Only concern was the new car took longer to arrive than expected because of the ownership change. We had some challenges being able to contact the salesma concern was the new car took longer to arrive than expected because of the ownership change. We had some challenges being able to contact the salesman and him being able to see it in inventory. More
by BECCA.J.WILLIAMS
Verified CustomerEmployees Worked With
Chris Dixon, Phil Johnson
December 21, 2020
I took my Outback in for a regular service. I also asked for a detail. Service called to see if the wipers should be replaced. We said yes. Ramsey the had it for 48+ hours with no communication. Finally, I for a detail. Service called to see if the wipers should be replaced. We said yes. Ramsey the had it for 48+ hours with no communication. Finally, I went in. Service could not find the paperwork. I sat around for another 30 minutes while they tried to figure out where it was. I think this is because they were UNDERSTAFFED. Two people were trying to do the work of four. More
by NICK.PROCTOR
Employees Worked With
I do not remember who worked with me. Three people in all by the time we were done.
December 21, 2020
I have a lot more than 25 words to say about this dealership. First overall, it is well above average. Second there are a few of your staff that I've had occasion to argue with because they want to dealership. First overall, it is well above average. Second there are a few of your staff that I've had occasion to argue with because they want to decide how I spend my money rather explain or recommend with justification how I might make the decision. Recently I've seen some confusion and disorganization in the service department I couldn't explain until I learned about the ownership change. My hope is that with the end of COVID 19 and some re-orientation this will be a bit smoother. I'm loyal to the Ramsey name and it remains to be seen if I can be loyal to the new ownership. Thank You for giving me this opportunity. More
by DDWITKOWSKI
Employees Worked With
Tim Jennings, Jim Fenimore, Jerry Vansickel, Dennis Parker , Cory Wolford, Curt Barber
December 21, 2020
I was told 3 times that I would have a loner car. Then I sat in the waiting room for 2.5 hours before I was told that actually I couldn’t have a loner car after all. I could have made arrangements to be pi sat in the waiting room for 2.5 hours before I was told that actually I couldn’t have a loner car after all. I could have made arrangements to be picked up if I had just been told the truth from the beginning. Terrible service. I will never buy a car from you. More
by Caryh
Employees Worked With
Jerry Vansickel, Curt Barber
December 21, 2020
Close by. Professional. Staff always seems enthusiastic and ready to help. No reason (yet) to go elsewhere. Hola . They won’t let me leave it at that so I will just have to say that the rest if this forced and ready to help. No reason (yet) to go elsewhere. Hola . They won’t let me leave it at that so I will just have to say that the rest if this forced 25 word minimum is forced. So there. If I knew I had to write more than I intended just to meet done advertisers whims, I would have said forget it. But I only continued because I think Ramsey’s Subaru service is good. Can’t say that about this stupid dealer rater. More
by WCCULMER
Employees Worked With
I bought my car from Jake 6 years ago. Good guy. Glad he is back. Or is he gone again?!, Jerry Vansickel
December 21, 2020
Subaru vehicles are one of my favorite so far, and not just that customer service from everyone in the dealer is excellent too. Please keep up that. just that customer service from everyone in the dealer is excellent too. Please keep up that. More
by STEVENSAY6
Employees Worked With
Matt Grafft, Brad Wheeler
December 21, 2020
Not the usual caring service. Jerry was the usual - passing the buck. Try not to have to deal with him. In the past he tried to sell me a tire I didn’t need. Said it wasn’t fixable as to close to th passing the buck. Try not to have to deal with him. In the past he tried to sell me a tire I didn’t need. Said it wasn’t fixable as to close to the sidewall. Got other opinions. Discount Tire said they would know until the looked. It was fixable and they did it fir free. That was 2017 and it is still being drivien. It was on my 2010 Outback. 100000 mile tire. He had to send his tire back. Don’t know for sure yet that the oil leak was fixed. He blamed it on the last oil change. Problem is that it was discovered before the last oil change. He was rather rude. More
by EVA.NEWTON66
Employees Worked With
Jerry Vansickel
December 21, 2020
J.J. was great! But the I.T. issues you were having xxxx near made my wife not want to deal with Ramsey! If it weren't for JJ's honesty you would have lost this sale. Ramsey should have been better prepar near made my wife not want to deal with Ramsey! If it weren't for JJ's honesty you would have lost this sale. Ramsey should have been better prepared for the issues your computer change caused us and I am certain many others. Not to mention your employees!! More
by BILLH5
Employees Worked With
J. J. James, Phil Johnson
December 21, 2020
I scheduled an appointment to have recall work completed and while there get regular maintenance done. We traveled two hours and took a day off. We were given a loaner car. Several hours later we received a and while there get regular maintenance done. We traveled two hours and took a day off. We were given a loaner car. Several hours later we received a call saying the oil change was done, but could not do the recall work as the part wasn't ordered. No apology. Now we need to take another day off work and return to Des Moines when the part is available. There seems to be a disconnect between parts and service. This is not the first time this has happened. More
by TROY.MARTENS
Employees Worked With
Brandi Booth
December 20, 2020
Once again a terrific experience at Ramsey Subaru. This was our 5th Subaru purchase from Paul Moser there. Whole process was a pleasure as car dealers too often are not. Paul made it easy without a bunch o was our 5th Subaru purchase from Paul Moser there. Whole process was a pleasure as car dealers too often are not. Paul made it easy without a bunch of fooling around and no back and forth needed. The deal was right and we are very happy with our new CrossTrek to go with last year’s Outback. More
by LarryS
Employees Worked With
Tim Jennings, Paul Moser, Dennis Bracewell, Jerry Vansickel
