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Ramsey Subaru of Des Moines

Urbandale, IA

4.8
2,544 Reviews

9625 Hickman Rd

Urbandale, IA

50322

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Showing 2,544 reviews

January 05, 2021

I love Ramsey Subaru. I am always treated with respect and professionalism. Chris Dixon is great, Chris Donahue as well!! Nick was great as well More

by JANE.L.WILLIAMS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Dixon, Chris Donahue, Kim Freeborn, Brad Wheeler, Nick Vaughn
Jan 08, 2021 -

Ramsey Subaru of Des Moines responded

Jane, we always like to read customer feedback and are happy to know your recent visit was a pleasant one. Customer service is a huge priority for us, so it is great to know that Chris and Nick treated you with the respect you deserve. Take care! Best, - The Lithia Ramsey Subaru Team

January 03, 2021

This is my third purchase at Ramsey. One used and 2 new. Delivery and training support has improved to a point that the balance on learning process is pretty much follow your nose. More

by Pkbratt
Recommend Dealer
Yes
Employees Worked With
Paul Moser, Pat Klinefelter
Jan 06, 2021 -

Ramsey Subaru of Des Moines responded

Thank you so much for your feedback as well as your loyalty. We appreciate building long term customer relationships and we truly value your business. - The Lithia Ramsey Subaru Team

January 01, 2021

Matt made it incredibly easy to get my new Subaru. Was a great experience and I would highly recommend them to anyone looking for a new car. More

by Austin
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Grafft, Dennis Bracewell
Jan 06, 2021 -

Ramsey Subaru of Des Moines responded

Thanks for the kudos. We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. If there are any other automotive needs we can assist you with, please don't hesitate to let us know. - The Lithia Ramsey Subaru Team

December 31, 2020

Those I worked with were professional, helpful, kind and courteous. The one negative was the cost to have remote start added to the key fob. More

by CONNIELEEBRENNAN
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Moser, Dennis Bracewell
Jan 06, 2021 -

Ramsey Subaru of Des Moines responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! - The Lithia Ramsey Subaru Team

December 31, 2020

Very easy to work with and kept us up to date about car delivery date. Paul Moser was never pushy and always wanted to know what we wanted and what he could do for us. Never felt pressured at all and reall More

by MLHAASE5
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paul Moser, Kim Freeborn
Jan 06, 2021 -

Ramsey Subaru of Des Moines responded

Thanks for the wonderful review of your recent visit to our dealership. We strive for 100% customer satisfaction for each and every experience and we hope you enjoy your vehicle for a long time to come. It was truly a pleasure working with you. - The Lithia Ramsey Subaru Team

December 30, 2020

I am always happy with my service. Everything done to the car is always explained to me. Waiting time is sometimes long but that is to be expected. More

by CONNERM0
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Not sure of his name but excellent- Service Dept
Jan 05, 2021 -

Ramsey Subaru of Des Moines responded

We appreciate your input. We're glad to hear that you are consistently impressed with the service we offer here at Ramsey Subaru. If there is anything more we can do for you please come back and see us any time! Take care! - The Lithia Ramsey Subaru Team

December 29, 2020

I am very pleased with the service. We were taking a little trip and all was great. The service department is very good and helpful. More

by WIESERM
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Donahue, Jerry Vansickel
Jan 04, 2021 -

Ramsey Subaru of Des Moines responded

Hello and thank you for your feedback. We're very happy to hear that your experience was nothing short of exceptional. Our staff and customers are very important to us and we want to be able to provide them with the kind of service they deserve. Come and see us again! - The Lithia Ramsey Subaru Team

December 29, 2020

Great crew from dealers to finance and service Awesome Great crew from dealers to finance and service Awesome service Love the vehicle!!! Will definitely refer friends and family as well as return for More

by WES.VANSICKEL
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tim Jennings, Phil Johnson, Jerry Vansickel, Ross Jarzembowski
Jan 04, 2021 -

Ramsey Subaru of Des Moines responded

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! - The Lithia Ramsey Subaru Team

December 29, 2020

The follow up communication that was promised did not occur. I was to hear back from the service department. (The parts (Donovan)department communicated well.) More

by ekoufer
Customer Service
Recommend Dealer
No
Employees Worked With
Donovan , Steve Eastman
Jan 06, 2021 -

Ramsey Subaru of Des Moines responded

We would like to thank you for sharing this review. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit. - The Lithia Ramsey Subaru Team

December 28, 2020

If Jim were a Unicorn he would have two horns! It is such a rarity to find someone in sales that is extremely knowledgeable, helpful and patient; all traits which Jim possesses. He was an absolute deli More

by ranallo2002
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jim Fenimore
Dec 31, 2020 -

Ramsey Subaru of Des Moines responded

Thank you for taking the time to leave us such a great review! We appreciate every hard-working member of our sales team, and we are thrilled to know Jim went above and beyond to help you find a vehicle that was right for you. If you have any additional comments and/or questions, please feel free to contact us directly! Best, The Lithia Ramsey Subaru Team

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