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Ramsey Subaru of Des Moines

Urbandale, IA

4.8
2,530 Reviews

9625 Hickman Rd

Urbandale, IA

50322

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Showing 2,530 reviews

December 24, 2020

My salesman is simply awesome to work with. Will continue coming back as long as he’s there! He was always honest and quick to respond to me whenever I would send him questions More

by CORDOVERTON
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kim Freeborn, Jake Scent
Dec 30, 2020 -

Ramsey Subaru of Des Moines responded

Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and we're glad that our team made such a great impression on you. - The Lithia Ramsey Subaru Team

December 23, 2020

Needed to bring vehicle due to a recall. Scheduling was easy. Chose to wait. Area was comfortable & appropriately spaced for COVID. Employees were very helpful. More

by LJMACJ
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don’t recall specific names, sorry.
Dec 29, 2020 -

Ramsey Subaru of Des Moines responded

Thank you so much for this wonderful feedback! Our team has been working hard to keep our customers safe during this time, and we are so glad to hear that you felt comfortable during your visit. We look forward to working with you again. Best, - The Lithia Ramsey Subaru Team

December 22, 2020

Leased my second outback with them. Great experience all around once again. Chris is awesome to work with and took great care of me. Fully recommend. More

by JMEYER3205
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Donahue
Dec 28, 2020 -

Ramsey Subaru of Des Moines responded

Thank you for leaving us this great review. We are very happy to hear that we could provide you with a second car buying experience that was just as good or better as the first! Please come back and see us again in the future with anything else you might need. Take care! - The Lithia Ramsey Subaru Team

December 22, 2020

Service was great. I called at 5:11pm and got in the next day. They diagnosed the problem and notified me right away. Since it was the transmission they needed more time to work on it. Loaned me a car for th More

by LPCBUTLER
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
The van driver , Jerry Vansickel
Dec 28, 2020 -

Ramsey Subaru of Des Moines responded

Thank you for taking the time to write this wonderful review about our service department. I am extremely pleased that our team was able to locate and fix the problem in an efficient and professional manner. Thank you for your loyalty to us here at Lithia Ramsey Subaru and we look forward to your continued business! - The Lithia Ramsey Subaru Team

December 22, 2020

I have had nothing but great service. Jerry does a great and fantastic job. I never have to worry when I take my vehicles in for service. Have felt safe going in during COVID times and the do a great job More

by RamseyFan
Recommend Dealer
Yes
Employees Worked With
Jerry Vansickel
Dec 28, 2020 -

Ramsey Subaru of Des Moines responded

Thank you for the positive review, and thank you for trusting us with your vehicle. Drive safely and always feel free to reach out with any service questions. - The Lithia Ramsey Subaru Team

December 21, 2020

Fixed our problem; thoroughly disappointed with their communication as to what the diagnosis was. I shouldn’t have to call many times for an update over several hours. More

by JOEl
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jerry Vansickel
Dec 23, 2020 -

Ramsey Subaru of Des Moines responded

We would like to thank you for sharing this review. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit. - The Lithia Ramsey Subaru Team

December 21, 2020

They fixed my airbag as asked, but sealed my phone charger inside the console and now lighter/Garmon plug in/charger doesn't work. Now I'm stuck driving 80 miles again. Kind of upset over somethin More

by HOTTOTCOOK
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jerry Vansickel, Dennis Parker , Cory Wolford, Curt Barber , Allan Fitz, Dave Davis, Scott Van Syoc, Travis Hines, Brandi Booth, Steve Eastman
Dec 23, 2020 -

Ramsey Subaru of Des Moines responded

We appreciate you leaving this honest feedback about your experience. We appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to us so that we can learn more about your visit. We hope to talk with you soon. - The Lithia Ramsey Subaru Team

Dec 23, 2020 -

HOTTOTCOOK responded

Apparently did not read response. Otherwise would offered to fix what you did wrong.

December 21, 2020

Super friendly and helpful. Nathaniel was great to work with and called me days after the sale to see if I had any issues. We love the car, and would get another in a heartbeat!! 💓 More

by GMVRIEZE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matt Grafft, Phil Johnson, Natthanial Devick
Dec 28, 2020 -

Ramsey Subaru of Des Moines responded

Thank you so much for this lovely review! We feel so grateful that you chose to come to our dealership. It's wonderful to hear Nathaniel and our team were helpful during your visit and that you love your new car. If you have any questions, please don't hesitate to reach out to us again. - The Lithia Ramsey Subaru Team

December 21, 2020

I am a customer from out of state. It was gratifying to receive quality service when I needed it. The work was done on time and the shuttle driver was friendly and on time More

by Gene Johnson
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
The shuttle driver
Dec 28, 2020 -

Ramsey Subaru of Des Moines responded

Thank you so much for your review, Gene! Happy customers are our goal and our mission at Lithia Ramsey Subaru, and it’s exciting to see that this service was delivered to you during your visit. Should there be anything else you need, please don’t hesitate to let us know. - The Lithia Ramsey Subaru Team

December 21, 2020

Ramsey (thanks Jerry) helped us through a difficult situation. Our car was totaled during a road trip, and Jim helped us navigate the insurance claim! More

by DEVINSEFTON12
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jerry Vansickel
Dec 28, 2020 -

Ramsey Subaru of Des Moines responded

We can’t thank you enough for writing this awesome review for our dealership! It was a pleasure to help you, and we look forward to doing so again. - The Lithia Ramsey Subaru Team

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