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Ramsey Subaru of Des Moines

Urbandale, IA

4.8
2,530 Reviews

9625 Hickman Rd

Urbandale, IA

50322

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Showing 2,530 reviews

December 31, 2020

Very easy to work with and kept us up to date about car delivery date. Paul Moser was never pushy and always wanted to know what we wanted and what he could do for us. Never felt pressured at all and reall More

by MLHAASE5
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paul Moser, Kim Freeborn
Jan 06, 2021 -

Ramsey Subaru of Des Moines responded

Thanks for the wonderful review of your recent visit to our dealership. We strive for 100% customer satisfaction for each and every experience and we hope you enjoy your vehicle for a long time to come. It was truly a pleasure working with you. - The Lithia Ramsey Subaru Team

December 30, 2020

I am always happy with my service. Everything done to the car is always explained to me. Waiting time is sometimes long but that is to be expected. More

by CONNERM0
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Not sure of his name but excellent- Service Dept
Jan 05, 2021 -

Ramsey Subaru of Des Moines responded

We appreciate your input. We're glad to hear that you are consistently impressed with the service we offer here at Ramsey Subaru. If there is anything more we can do for you please come back and see us any time! Take care! - The Lithia Ramsey Subaru Team

December 29, 2020

The follow up communication that was promised did not occur. I was to hear back from the service department. (The parts (Donovan)department communicated well.) More

by ekoufer
Customer Service
Recommend Dealer
No
Employees Worked With
Donovan , Steve Eastman
Jan 06, 2021 -

Ramsey Subaru of Des Moines responded

We would like to thank you for sharing this review. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit. - The Lithia Ramsey Subaru Team

December 29, 2020

I am very pleased with the service. We were taking a little trip and all was great. The service department is very good and helpful. More

by WIESERM
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Donahue, Jerry Vansickel
Jan 04, 2021 -

Ramsey Subaru of Des Moines responded

Hello and thank you for your feedback. We're very happy to hear that your experience was nothing short of exceptional. Our staff and customers are very important to us and we want to be able to provide them with the kind of service they deserve. Come and see us again! - The Lithia Ramsey Subaru Team

December 29, 2020

Great crew from dealers to finance and service Awesome Great crew from dealers to finance and service Awesome service Love the vehicle!!! Will definitely refer friends and family as well as return for More

by WES.VANSICKEL
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tim Jennings, Phil Johnson, Jerry Vansickel, Ross Jarzembowski
Jan 04, 2021 -

Ramsey Subaru of Des Moines responded

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! - The Lithia Ramsey Subaru Team

December 28, 2020

If Jim were a Unicorn he would have two horns! It is such a rarity to find someone in sales that is extremely knowledgeable, helpful and patient; all traits which Jim possesses. He was an absolute deli More

by ranallo2002
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jim Fenimore
Dec 31, 2020 -

Ramsey Subaru of Des Moines responded

Thank you for taking the time to leave us such a great review! We appreciate every hard-working member of our sales team, and we are thrilled to know Jim went above and beyond to help you find a vehicle that was right for you. If you have any additional comments and/or questions, please feel free to contact us directly! Best, The Lithia Ramsey Subaru Team

December 28, 2020

Paul is great to work with. We have purchased 3 cars from him for our family. We have always walked away happy with our purchase & feeling like we got a fair deal! More

by Stephanie Bayse
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paul Moser
Dec 31, 2020 -

Ramsey Subaru of Des Moines responded

Stephanie, thank you for your loyalty to our dealership and for taking the time to write this review. Paul’s sales excellence is always consistent, and we're glad your experience with him supports that. We aim to turn every person that visits us into a repeat customer. Best The Lithia Ramsey Subaru Team

December 27, 2020

Damage from the poor misfortunate raccoon was erased thanks to the collision 💥 center. I got my new car back to its new car look. Ramsey does it again. More

by BENNETTS0
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mitch Williams
Dec 30, 2020 -

Ramsey Subaru of Des Moines responded

We are elated to hear about your positive experience! Our team works very hard to put customers first. We look forward to helping you again in the future! - The Lithia Ramsey Subaru Team

December 25, 2020

Was having trouble with the electronics in the car they fixed it gave me a loaner meanwhile and fixed it overnight was wonderful. Thank you thank you guys have a safe and joyous new year. More

by TRISHBITTENGER
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jerry Vansickel
Dec 30, 2020 -

Ramsey Subaru of Des Moines responded

Thank you for leaving us your positive review. We are pleased to hear that you were satisfied with the loaner car we provided and the thorough service you received from us. If there is anything more that we can do please come back and see us again. Take care! - The Lithia Ramsey Subaru Team

December 25, 2020

I will Be taking my car into the dealership for the third time next week to fix a problem that still isn’t fixed. They have promised me twice that it was. Jerry is very helpful and has promised to make it ri More

by TLMORRIS772
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jerry Vansickel
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