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Ramsey Subaru of Des Moines

Urbandale, IA

4.8
2,531 Reviews

9625 Hickman Rd

Urbandale, IA

50322

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Showing 2,531 reviews

January 05, 2021

great experience purchasing a car - staff are experts when it comes to the brand and truly brand ambassadors only problem was the length it took to get out the door with a new car. nearly 5 hour tran More

by johnr
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brandon Williams
Jan 11, 2021 -

Ramsey Subaru of Des Moines responded

It's our pleasure to provide top quality service and we're ecstatic to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Lithia Ramsey Subaru, we value our customers and we look forward to seeing you on your next visit. - The Lithia Ramsey Subaru Team

January 05, 2021

Very friendly and helpful staff that take the stress and confusion out of the car buying process and help you get the best possible results. More

by MADIRJOHANNSEN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott Long , Dejah Hassler, Kim Freeborn, Steve Martelli
January 05, 2021

Jake was excellent. He listened to what I was saying and was very diligent at getting me what I wanted in a timely manner. Thanks Jake! More

by OLDWORLDMASONRYIA
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jake Scent
Jan 11, 2021 -

Ramsey Subaru of Des Moines responded

We are pleased to hear that you had an excellent experience with Jake and the rest of our team. We would like to sincerely thank you for your business and encourage you to stop by or give us a call with any questions that may arise. - The Lithia Ramsey Subaru Team

January 05, 2021

They always do good work. Nice Staff. Good sense of humor. They are also practicing good Covid regimen and I feel safe taking my car there for service. More

by BARBERER
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dennis Parker
Jan 08, 2021 -

Ramsey Subaru of Des Moines responded

We appreciate you taking a moment to leave us this wonderful feedback! The safety and satisfaction of our customers is our highest priority, and we're happy to learn you felt comfortable during the entire transaction. Let us know if there's anything else we can do for you; be it service or sales. - The Lithia Ramsey Subaru Team

January 05, 2021

Matt G is a very good and considerate sales person. Excellent follow up. Service dept is good as well. Resposive to needs and helpful when there is a problem. More

by DIXIEDOLITTLE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matt Grafft, Jerry Vansickel, Dave Davis, Steve Eastman
Jan 08, 2021 -

Ramsey Subaru of Des Moines responded

Thank you for writing this fantastic review and giving our dealership such an excellent star rating! It's great to hear we were able to go above and beyond your expectations and provide you with a memorable experience. Feel free to call or stop by if there's anything else we can do for you. Best, - The Lithia Ramsey Subaru Team

January 05, 2021

They are very helpful. The guys at the service counter are friendly and always willing to answer any questions I have. Body shop worked on my car after a minor accident, it turned out fantastic. More

by blehnen7
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeremy Medeiros
Jan 08, 2021 -

Ramsey Subaru of Des Moines responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Best, - The Lithia Ramsey Subaru Team

January 05, 2021

The service was great and very professional! They are quick very efficient and advised me about a filter replacement and everything was completed and I was on my way. Everyone was courteous and it was a More

by rlclark45
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jerry Vansickel
Jan 08, 2021 -

Ramsey Subaru of Des Moines responded

Thank you for reviewing your service experience! We aim to provide time-efficient and exceptional service for our guests and we are proud that this was received during your time spent with us. Best, - The Lithia Ramsey Subaru Team

January 05, 2021

I love Ramsey Subaru. I am always treated with respect and professionalism. Chris Dixon is great, Chris Donahue as well!! Nick was great as well More

by JANE.L.WILLIAMS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Dixon, Chris Donahue, Kim Freeborn, Brad Wheeler, Nick Vaughn
Jan 08, 2021 -

Ramsey Subaru of Des Moines responded

Jane, we always like to read customer feedback and are happy to know your recent visit was a pleasant one. Customer service is a huge priority for us, so it is great to know that Chris and Nick treated you with the respect you deserve. Take care! Best, - The Lithia Ramsey Subaru Team

January 03, 2021

This is my third purchase at Ramsey. One used and 2 new. Delivery and training support has improved to a point that the balance on learning process is pretty much follow your nose. More

by Pkbratt
Recommend Dealer
Yes
Employees Worked With
Paul Moser, Pat Klinefelter
Jan 06, 2021 -

Ramsey Subaru of Des Moines responded

Thank you so much for your feedback as well as your loyalty. We appreciate building long term customer relationships and we truly value your business. - The Lithia Ramsey Subaru Team

January 01, 2021

Matt made it incredibly easy to get my new Subaru. Was a great experience and I would highly recommend them to anyone looking for a new car. More

by Austin
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Grafft, Dennis Bracewell
Jan 06, 2021 -

Ramsey Subaru of Des Moines responded

Thanks for the kudos. We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. If there are any other automotive needs we can assist you with, please don't hesitate to let us know. - The Lithia Ramsey Subaru Team

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