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Ramsey Subaru of Des Moines
Urbandale, IA
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No hype sales We appreciated the low pressure atmosphere at Ramsey. Paul Moser is great. Kim explained all the paperwork in detail. We were comfortable with our dec We appreciated the low pressure atmosphere at Ramsey. Paul Moser is great. Kim explained all the paperwork in detail. We were comfortable with our decision. I was not happy, however, that no one told us about an apparent "enhancement" Subaru decided to incorporate into the new Forester. After a week of thinking I was crazy and had left the radio on, after searching through the many manuals and guides and not finding anything explaining how to turn the radio off, I finally went online and immediately found a lengthy list of folks who, just like me, couldn't figure out how to turn off the radio. Turns out you can't. The radio goes on automatically every time you start the car. As I told Paul, this is NOT an enhancement, it is a major annoyance. I'd like to see the Subaru survey that shows the number of folks who said "hey, I sure hate turning on my radio when I start the car, how about it goes on automatically?" I do wish someone had told us when we bought the car. I'm frankly tired of technology "improvements" that are nothing more than an outlet for bored programmers. More
Excellent service I came in for an oil change and tire rotation and the service experts had it completed in 30 minutes along with an inspection. In addition they honore I came in for an oil change and tire rotation and the service experts had it completed in 30 minutes along with an inspection. In addition they honored a free tire rotation because it wasn’t needed at my last oil change. Thank you! More
Satisfied Repeat Customer We recently purchased a 2019 CX-5 from Ramsey. This is the third or fourth vehicle we have purchased from them since 2010. The new car sales staff hav We recently purchased a 2019 CX-5 from Ramsey. This is the third or fourth vehicle we have purchased from them since 2010. The new car sales staff have been very helpful and have always been very close to the bottom line when making us an offer on a trade-in or on a new car. We appreciate the fact that we can get in quickly and get a deal done. In this particular instance we received a call back the next day from our salesperson, Tracy Plumb, notifying us that there was a recall for a small repair on our new car. Tracy already scheduled an appointment to get this corrected. Mazda cars are always high quality and require little upkeep. We will definitely be back and will recommend the dealership to others. More
Oil Change I had to bring my car in for an oil change 1000 miles before it was due because my oil light kept coming on. This is happened with the last three oil I had to bring my car in for an oil change 1000 miles before it was due because my oil light kept coming on. This is happened with the last three oil changes. They mentioned about doing an oil consumption testing our checking my oil sensor. This has never been done. I would like for it to be done soon. That’s why I only rated you as a three star More
You didn’t do what we agreed on. You were supposed to replace the water pump when you tore down the engine to replace the timing belt. This would have saved major labor cost rather th You were supposed to replace the water pump when you tore down the engine to replace the timing belt. This would have saved major labor cost rather than waiting for the water pump to go out and tearing it down again. More
Not what I expected Service for basic oil change and check for brakes squeaking. Was told my brakes needed a specialty appointment because the Male whk explained everythi Service for basic oil change and check for brakes squeaking. Was told my brakes needed a specialty appointment because the Male whk explained everything looked at the checkout sheet and said they were fine in the oil change inspection More
Oil change Always on time. Good service he always takes care of what we need. Good timing and set up appointment for a problem. Thank you Ramsey! Always on time. Good service he always takes care of what we need. Good timing and set up appointment for a problem. Thank you Ramsey! More
Fantastic prompt service. Personable personnel. We had a problem with headlights and just passing through on way to Wisconsin. Personnel promptly worked us in and finished the job and got us back on We had a problem with headlights and just passing through on way to Wisconsin. Personnel promptly worked us in and finished the job and got us back on the road quickly. We were traveling with a new puppy and the staff was welcoming and pet friendly. Great experience. Would highly recommend this dealership More
good visit Arranged a 120,000 mile service by online appointment setting, and was able to get the date/time desired. I had specified exactly which services were Arranged a 120,000 mile service by online appointment setting, and was able to get the date/time desired. I had specified exactly which services were and were not needed within the manual specs, and also identified an additional service need. I had a coupon on my phone (could not get it printed off the site from my laptop) and several coupons that did print; the service rep noted which one would be best for my service order. I appreciated the courtesy ride to a nearby restaurant and was given a message when my service was done. I returned to find my car was available. Work was explained. I paid the bill. I discovered that the coupon was not applied to the invoice, so we had to cancel the transaction, redo the bill, and then pay it again. I then discovered that 1 service item I had requested on the 120k list was not done (fuel filter), which may have been confused by the service rep who erroneously initially included air filter (which I noted was not needed (as I had done it) service. I always appreciate the car wash. More
Amazing people The guys are so nice and explain everything so we'll thanks so much and Doug king is always checking to make sure everything is good really love this The guys are so nice and explain everything so we'll thanks so much and Doug king is always checking to make sure everything is good really love this place More