Ramsey Subaru of Des Moines

Warranty service Three issues on Ascent. Brakes squeal for roughly first 5 stops once vehicle has sat for approximately 30 minutes (or driven for that time without Three issues on Ascent. Brakes squeal for roughly first 5 stops once vehicle has sat for approximately 30 minutes (or driven for that time without applying brakes). Vehicle has been to dealer twice, staff has acknowledged squealing. No remedy provided. Sunglasses holder replaced. After work completed, marks and stains present on roof liner around work area. Ignition system sporadically failed to start vehicle (6 failures Sept.18-Jan.19), both manually with dash button and remotely. Staff updated computer. Time will tell. More

Oil & rotates There was no sick building this year . All seemed healthy but no hand sanitizer either. Facilities are breaking down. Noticed small maintenance task There was no sick building this year . All seemed healthy but no hand sanitizer either. Facilities are breaking down. Noticed small maintenance tasks not done. Cashier was very curt, non social, & unhappy. More

Excellent service as usual I couldn't get the key out of the ignition in my Suburu Outback. I called and talked to one of the service advisors. He told me that if I could sho I couldn't get the key out of the ignition in my Suburu Outback. I called and talked to one of the service advisors. He told me that if I could show up the next morning at 8 am they would work me in. I took the car in this morning and it was repaired in about an hour. More

Good service, helpful people Bought a car off of their pending inventory they did not have in stock yet and the salesman was very good about updating us on when it was scheduled t Bought a car off of their pending inventory they did not have in stock yet and the salesman was very good about updating us on when it was scheduled to arrive. When it was time to pick it up there were no surprises with the car. The only thing I wish they would have done differently was let us know of our warrenty options earlier on in the process so we could have time to think it over before coming to the dealership to pick up the car. More

Speedy & Helpful Service I was a walk-in standby for an oil change and tire rotation and in spite of that and the bad weather, they got my car done in 45 minutes! I was able t I was a walk-in standby for an oil change and tire rotation and in spite of that and the bad weather, they got my car done in 45 minutes! I was able to speak to the parts manager, get both of my key fob batteries replaced, and schedule an appointment the following week for a recall/replacement repair as well as some other preventative maintenance. I also visited the customer waiting area and enjoyed a hot beverage and snack to pass the time! One stop shopping and all four of the employees I spoke to were very helpful and kind. I will bring my car back again and again! Very pleased! More

It was okay A piece fell off car and thought they would replace for free since it is only 6 months old. Nope...had to pay $31! Not expensive, but not explained wh A piece fell off car and thought they would replace for free since it is only 6 months old. Nope...had to pay $31! Not expensive, but not explained why it came off or if it would do it again. More

Great experience My great experience at Ramsey Mazda is due to a caring team Rufad Medinoski and Michael Novak assisted me with making the best decision financially My great experience at Ramsey Mazda is due to a caring team Rufad Medinoski and Michael Novak assisted me with making the best decision financially when leasing my new Mazda. We have been Mazda owners for the last 12 years through Ramsey Mazda and have always been treated with respect. More

Warranty Service while I was on a Road Trip I had to travel 2 1/2 hours to Des Moines last Tuesday with my beloved dog, Rosie, for her CatScan. Leaving home at 5am during a snow storm and my I had to travel 2 1/2 hours to Des Moines last Tuesday with my beloved dog, Rosie, for her CatScan. Leaving home at 5am during a snow storm and my heater didn’t work. I was able to fit in an service appointment with Ramsay, during which they diagnosed and fixed the problem, a blower fan gone bad. Professional and polite, Quick Warranty Service. Thank you, Ramsay Subaru! More

Cx-5 service I'm on my 2nd CX-5 now and a big reason is the service dept. The service techs are knowledgeable and courteous. The wait is minimal and you can even I'm on my 2nd CX-5 now and a big reason is the service dept. The service techs are knowledgeable and courteous. The wait is minimal and you can even have hot chocolate while you wait! More

Timely quick efficient service Even though we erroneously booked service at a Ramsey Subaru in New Jersey on the Internet, Ramsey Subaru of Des Moines graciously worked us in and go Even though we erroneously booked service at a Ramsey Subaru in New Jersey on the Internet, Ramsey Subaru of Des Moines graciously worked us in and got the job done quickly. More