Ramsey Subaru of Des Moines

My experience with Ramsey Subaru of Des Moines was extremely disappointing and unprofessional. On December 13, 2024, I purchased a 2024 Subaru Crosstrek Premium from Ramsey Subaru of Des Moines. Br extremely disappointing and unprofessional. On December 13, 2024, I purchased a 2024 Subaru Crosstrek Premium from Ramsey Subaru of Des Moines. Bryan Fisher was the salesperson who assisted us, and initially, he was very polite and helpful. We discussed the car and agreed on an "out-the-door" (OTD) price. However, after completing all the paperwork, Ramsey increased the final amount by $2,000 without informing us. We only discovered this while signing the final documents in the finance department. When we pointed out that we had agreed on the OTD price and refused to sign, Eden Dearden, the business manager, became very angry with us. Prior to this, we had specifically asked Bryan about the price, and he assured us that the OTD price would remain unchanged. When we later raised the issue about the price increase, Bryan simply said, "I can't say anything, sorry." At that point, we had no choice but to proceed and sign the documents, as we had already waited a long time for the paperwork to be processed. Additionally, as per dealership guidelines, the car's fuel tank should have been full, but it wasn’t. Furthermore, while signing the documents, it was stated that the car had only been driven 6 miles. Trusting this, we did not verify the mileage. However, after completing the payment and getting into the car, I noticed that the odometer showed it had already been driven 55 miles, and the fuel tank was not full. The next day, I called Bryan, who explained that it was a test-drive car, which was the reason for the higher mileage. If it was a test-drive car, why did he fail to disclose this upfront? This experience with Ramsey Subaru of Des Moines was extremely disappointing and unprofessional. I will not recommend anyone buy a car from them. I was happy with the experience I had with Toyota and will return to them in the future. I now understand why people trust brands like Toyota and Honda. More

Bryan Fisher was our sales guy he went above and beyond to get us in our new vehicle! He was friendly and attentive to our wants and needs to get us in our new vehicle! He was friendly and attentive to our wants and needs More

I never look forward to going out to buy a new car. But our experience with Jovonte Lawrence at Ramsey Subaru was actually pleasant and fun. He reached out prior to the visit. This allowed us to sort o But our experience with Jovonte Lawrence at Ramsey Subaru was actually pleasant and fun. He reached out prior to the visit. This allowed us to sort of pre-select the vehicle we were considering for our test drive. He was patient. He was very knowledgeable and answered all our questions. Never felt rushed or pressured. He let us work through our decision-making at our own pace. I am glad we chose Ramsey Subaru for this experience. And very thankful that Jovante was the one who helped us. More

Definitely a five star experience! This is our fifth Subaru! Paul miser was a delight to work with. His friendly and helpful demeanor made our purchase a dream. This is our fifth Subaru! Paul miser was a delight to work with. His friendly and helpful demeanor made our purchase a dream. More

Rufad was the salesman I worked with and he was awesome! Very helpful and continues to answer all my questions about my new Forester!! Very helpful and continues to answer all my questions about my new Forester!! More

Ramsey's Subaru Chris Donahue Did a Great job on working with us on our purchase. with us on our purchase. More

Paul Moser at Ramsey Subaru of Des Moines exceeded our expectations in providing superior service in helping us purchase our 2024 Subaru Crosstrek. He helped us feel comfortable not only with the vehicle, expectations in providing superior service in helping us purchase our 2024 Subaru Crosstrek. He helped us feel comfortable not only with the vehicle, but also our monthly payment. When we need to replace our next vehicle, Paul will be our first stop! More

Excellent staff and Excellent service. We will definitely continue to buy from this dealership in the future. We will definitely continue to buy from this dealership in the future. More

We are now first time Subaru owners thanks to Paul Moser. We are truly grateful for his support knowledge and kindness in helping us with the process and keeping it real and funny all at the same time. We We are truly grateful for his support knowledge and kindness in helping us with the process and keeping it real and funny all at the same time. We will be back to buy from him. More

Paul Moser served us well. We appreciated his knowledge, professionalism, and willingness to meet our vehicle price and feature needs. We appreciated his knowledge, professionalism, and willingness to meet our vehicle price and feature needs. More