Ramsey Subaru of Des Moines

Incredible value and customer service I went through Costco Auto program. I was introduced to Paul Moser via internet. Within two hours I had test driven a car and given a great quote. I went through Costco Auto program. I was introduced to Paul Moser via internet. Within two hours I had test driven a car and given a great quote. He worked through things with us on financing, car accessories, etc. It was THE best car sales experience I've ever had and I don't say that lightly. He spent two hours going over all the features and made us feel good about the car and always welcomed at the dealership. I can't recommend Paul or this process enough. Thank you! More

Great product, great price, great people This is the third vehicle I’ve purchased from Ramsey Automotive in Des Moines. Price and service keep me coming back from California. As a repeat cust This is the third vehicle I’ve purchased from Ramsey Automotive in Des Moines. Price and service keep me coming back from California. As a repeat customer, I was out the door driving my vehicle in about an hour. More

Car buying experience Enjoyable knowledgeable sales person. Upfront with answering questions both pros and cons and appreciate no pressure sales. Had questions after the s Enjoyable knowledgeable sales person. Upfront with answering questions both pros and cons and appreciate no pressure sales. Had questions after the sale returned with my sales person being very helpful . More

Efficient and dependable routine service I took my car in on aSaturday morning without an appointment for oil change and tire rotation. I was out in less than an hour and had a thorough revi I took my car in on aSaturday morning without an appointment for oil change and tire rotation. I was out in less than an hour and had a thorough review of systems and information on tire tread and brakes. Have never questioned quality of service. More

Was told not to worry about recall Set up an appointment to get na airbag recall done. Scheduled it a week and a half out. The day of, I was told they didn't have time to do it and that Set up an appointment to get na airbag recall done. Scheduled it a week and a half out. The day of, I was told they didn't have time to do it and that, "nobody has been injured in a Subaru due to the recall, so I wouldn't worry about it, " and the soonest they could get to my car would be another two weeks. The recall notice said if a dealer couldn't get to the recall, they would make loaners available. The dealer said they didn't have any available. I called Subaru of America, told them my story, and they called Ramsey. The SoA rep told me to talk to a certain service guy and he'd get me taken care of. When I called him, he said they srulill didn't have any cars, but could get to my car in a week and a half instead. I told him SoA had said they'd get me a loaner and I'd be glad to call them back again. Just then, he was able to find a loaner. I brought my car in on Saturday and it was ready to go Monday afternoon. They wanted to take two weeks (later a week and a half) for the recall, but as soon as they had a loaner out, they fixed it as top priority. That is why I hope to never have to deal with this dealership again. In the several times I've visited this dealership, mainly for parts, I've never once had a good experience. More

Body work Excellent service and detail!! We were very impressed with the way the vehicle looked when we picked it up after the work was done. Thank you so much Excellent service and detail!! We were very impressed with the way the vehicle looked when we picked it up after the work was done. Thank you so much Ramsey Mazda!!! More

Great experience leasing my new Subaru. Everyone I worked with was friendly and willing to answer any questions I had. I would recommend to any one else. leasing my new Subaru. Everyone I worked with was friendly and willing to answer any questions I had. I would recommend to any one else. More

Best Avoided I love my Subaru, but Ramsey Service is the worst that I have experienced. Long waits for shuttle rides. No one discusses your inspection report wit I love my Subaru, but Ramsey Service is the worst that I have experienced. Long waits for shuttle rides. No one discusses your inspection report with you. When you walk into the service bay, all of the employees look at you but no one offers assistance. When someone acknowledges your presence, they are angry. One time they lost my car and refused to look for it so that I could get my child seats out of it. I have complained on the customer surveys but no one ever calls me to discuss. The worst. Just the worst. I wish I could score them lower than one star. More

Perfect for first-time buyer Dejah was incredibly helpful, honest and patient as I navigated buying my first car. The selection at this dealership was fantastic, as was the servic Dejah was incredibly helpful, honest and patient as I navigated buying my first car. The selection at this dealership was fantastic, as was the service. When it’s came to financing, Dennis presented me with multiple options and I was able to choose what was best for me. He was great. There was no excessive sales pitching and no one tried to upsell me to a car I don’t need. I drove away with the best version of what I was looking for. More

Excellet Experience I just purchased my second Subaru from Ramsey Subaru yesterday. Paul provided a very good customer service and he will response your email very quickl I just purchased my second Subaru from Ramsey Subaru yesterday. Paul provided a very good customer service and he will response your email very quickly to answer all your questions. The new Subaru is running great and I really love it. More