Back

Ramsey Subaru of Des Moines

Urbandale, IA

4.8
2,531 Reviews

9625 Hickman Rd

Urbandale, IA

50322

Directions

By Type

Showing 2,531 reviews

January 15, 2021

I leased a CX30 from Brian Achenbach in March 2020 and was very happy with the professionalism and service that he provided, not to mention the vehicle itself. So when my daughter (19 yo) asked about get More

by 619jill
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian Achenbach
Jan 19, 2021 -

Ramsey Subaru of Des Moines responded

Thank You Jill for letting us know about your purchasing experience with Brain and the confidence you had to have him help your daughter with her questions. Brian is very knowledgeable and passionate about the product as he also owns a Mazda as well as very patient ( which I will admit I'm envious of his abilities there) and we are told over and over how much his customer appreciate that. Your kind words are very much appreciated and I know Brian will be happy to assist you and your daughter during your ownership . Again Thank You! Tim Jennings General Sales Manager Ramey Auto Center

January 15, 2021

Thank you for looking into my concerns following the Recall work you did on our 2015 Subaru Outback exhaust system. Having a free loaner car was also very much appreciated. More

by MARSHALL.FAULKENBERRY
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dennis Parker , Brandi Booth
Jan 21, 2021 -

Ramsey Subaru of Des Moines responded

Thank you for writing such a great review about our dealership! We appreciate the feedback and are pleased that your service experience was so positive. We always do our best to make sure all of our customers leave completely satisfied with the maintenance work performed on their vehicle. We look forward to seeing you again. Best, The Lithia Ramsey Subaru Team

January 15, 2021

I enjoyed working with Branden to buy my 3rd subaru. I am not always a fan of your service department. Waiting area always clean and tidy. More

by GRAMMYTAMMYJ
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brandon Williams
Jan 19, 2021 -

Ramsey Subaru of Des Moines responded

Tammy Thank you for purchasing your 3rd car from us and for the compliments you gave Brandon Williams. I know he works very hard trying to make each of his customers feel at home. Also If there is anything he can do to help with your visits here in the future please reach out as I know he will do what he can to help. Once Again THANK YOU Tammy. Tim Jennings General Sales Manager Ramsey Subaru of DesMoines

January 15, 2021

Best staff ever. Highly recommend Jake to help you with what you need in a car and Kim in the finance department. In fact all the staff were friendly and kind first Subaru I’ve owned and love it. More

by ILVNSCR
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kim Freeborn, Jake Scent
Jan 19, 2021 -

Ramsey Subaru of Des Moines responded

ILVNSCR, I want to start by saying Thank YOU for your business, do know We truly appreciate it. I also want to thank you for taking the time to write such Nice words about about our team members Jake & Kim and I know they will also be appreciative when they read this as we are always hoping our customers feel good about choosing us to do business with. we know you have many many choices out there. Thank You , Tim Jennings General Sales Manager Ramsey Subaru of DesMoines

January 14, 2021

Great service. Great waiting room. I felt safe in there since the guidelines for covid-19 is being applied. Service is as good as my Subby. More

by ROB KALLAI
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jerry Vansickel, Dennis Parker , Cory Wolford, Curt Barber , Allan Fitz, Dave Davis, Scott Van Syoc, Travis Hines, Brandi Booth, Steve Eastman
Jan 20, 2021 -

Ramsey Subaru of Des Moines responded

Thanks for the kudos. We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. If there are any other automotive needs we can assist you with, please don't hesitate to let us know. - The Lithia Ramsey Subaru Team

January 14, 2021

I got the car I wanted, but I hated the experience. Ross and Phil were rude after they figured out I wasn’t going to be upsold. Too bad it’s the only Subaru dealership in Des Moines. More

by Marissa H
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Phil Johnson, Ross Jarzembowski
Jan 26, 2021 -

Ramsey Subaru of Des Moines responded

We appreciate you reaching out to us. Please know your review is taken very seriously by the team here at Lithia Ramsey Subaru. We always strive to improve and give our customers top-notch service. We invite you to contact us at your earliest convenience so we can learn more and help resolve this situation together. We hope to hear from you soon. Sincerely, The Lithia Ramsey Subaru Team

January 13, 2021

We have had five different vehicles serviced in or bought through Ramsey and have had nothing but good things to say. Matt, our sales person, has always been very polite and helpful by being very up to speed More

by WILLIAMMAGILL
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matt Grafft
Jan 19, 2021 -

Ramsey Subaru of Des Moines responded

William, thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers are 100% satisfied with the overall experience. We look forward to working with you again! Best, The Lithia Ramsey Subaru Team

January 12, 2021

Love the service team at Ramsey. They are quick and thorough and ensure my car is running smoothly. Won’t take my car anywhere else for service. More

by ERINB115
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jerry Vansickel
Jan 15, 2021 -

Ramsey Subaru of Des Moines responded

We're pleased to hear that our team took care of you and that everything went very smoothly. We hope to see you again in the future. - The Lithia Ramsey Subaru Team

January 12, 2021

Jerry did a great job with preventative maintenance issues, as well as the scheduled oil change. He also checked the rear hatch for a sporadic issue. Enjoyed working with him! More

by JOSEPHA800
Recommend Dealer
Yes
Employees Worked With
Jerry Vansickel
Jan 15, 2021 -

Ramsey Subaru of Des Moines responded

Hello and thank you for your feedback. We're very happy to hear that your experience was nothing short of exceptional. Our staff and customers are very important to us and we want to be able to provide them with the kind of service they deserve. Come and see us again! Best, - The Lithia Ramsey Subaru Team

January 12, 2021

From communicating with the salespeople online to when we came in the service was excellent. We felt great about the whole experience! Rafad responded quickly to my questions and Jim was so great when we cam More

by FLYNNDEBRA438
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jim Fenimore, Rufad Medinoski
Jan 15, 2021 -

Ramsey Subaru of Des Moines responded

It's our pleasure to provide top quality service and we're ecstatic to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Lithia Ramsey Subaru, we value our customers and we look forward to seeing you on your next visit. Best, - The Lithia Ramsey Subaru Team

...
19
...