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Ramsey Subaru of Des Moines

Urbandale, IA

4.8
2,544 Reviews

9625 Hickman Rd

Urbandale, IA

50322

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Showing 2,544 reviews

January 22, 2021

The only complaint I have is that it took two months to get my car because you guys are apparently so dang popular. i had a great experience and have kind of already decided my next car will also be a subu More

by BRANDONM1834
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paul Moser
Jan 27, 2021 -

Ramsey Subaru of Des Moines responded

Brandon, thank you for taking the time to provide us such great feedback! We are always excited to hear of yet another customer leaving happy in an awesome car! If you have any questions about your new vehicle you can reach out to any of us and we will help out. Thank you for choosing Lithia Ramsey Subaru! Best, The Lithia Ramsey Subaru Team

January 21, 2021

had to talk to several people to get update on my car after 2 hrs. service advisor was not helpful and kept referring to service mgr’s who were busy on phones or with customers. More

by CAJOEYHANS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Dennis Parker
Jan 26, 2021 -

Ramsey Subaru of Des Moines responded

We appreciate you leaving this honest feedback about your experience. We appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to us so that we can learn more about your visit. We hope to talk with you soon. Sincerely, The Lithia Ramsey Subaru Team

January 20, 2021

always very helpful, informative and kind. My advisor was extremely helpful and assisted with going over my cars entire needs for now and future Great service More

by SALLYBLDGD
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Allan Fitz
Jan 25, 2021 -

Ramsey Subaru of Des Moines responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! - The Lithia Ramsey Subaru Team

January 20, 2021

Brandon was very patient and flexible in arranging appointments, answering questions, and helping us find the desired vehicle. We had challenges with the holidays and weather, so the willingness to m More

by BDD5097
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brandon Williams
Jan 25, 2021 -

Ramsey Subaru of Des Moines responded

We appreciate you for taking the time to give our dealership such an excellent star rating. It helps us to know that we are meeting the needs of our customers. If there is anything else that we can do to help you with regards to your vehicle, please feel free to let us know. - The Lithia Ramsey Subaru Team

January 20, 2021

We enjoy our Subaru immensely and to trust someone else besides Ramsey would be like driving around with a flat tire all day!! Great trust in the employees!! More

by Norsken
Recommend Dealer
Yes
Employees Worked With
Travis Jameson
Jan 25, 2021 -

Ramsey Subaru of Des Moines responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay to the team. Take care and have a great day. - The Lithia Ramsey Subaru Team

January 20, 2021

Jim & Ramsey Subaru went above and beyond your average customer service at a dealership. Jim was awesome in helping me find exactly what I was looking for and in my budget. I would recommend them to anyon More

by Elizabeth
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jim Fenimore
Jan 25, 2021 -

Ramsey Subaru of Des Moines responded

Thank you for writing this fantastic review and giving our dealership such an excellent star rating! It's great to hear we were able to go above and beyond your expectations and provide you with a memorable experience. Feel free to call or stop by if there's anything else we can do for you. - The Lithia Ramsey Subaru Team

January 19, 2021

Fast, friendly and very professional service.We enjoyed Fast, friendly and very professional service. We enjoyed not just getting the work done but the helpful conversation we had with even the secretaries More

by VLMIETZNER
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Allan Fitz
Jan 22, 2021 -

Ramsey Subaru of Des Moines responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! - The Lithia Ramsey Subaru Team

January 19, 2021

Very easy to work with! Rufad was very professional and Phil did a great job with the financing. Both reps were very helpful into assisting us in getting into our dream car! More

by AREYES0805
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Phil Johnson, Rufad Medinoski, Travis Jameson
Jan 22, 2021 -

Ramsey Subaru of Des Moines responded

We are extremely grateful to receive such an outstanding review! Feedback like yours lets us know that we are meeting our organizational goals for providing excellent customer service while getting you into the vehicle of your dreams. We could not be happier to hear that Rufad and Phil were able to do this for you and we encourage you to contact us or stop by if you have any further automotive needs. - The Lithia Ramsey Subaru Team

January 19, 2021

Does good service. However, it is way overpriced. As well they told me my car would be done in an hour and I came back in 3 hours and they still hadn’t started so I had to come back 3 hours later. Very dissa More

by JV
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Travis Hines
Jan 26, 2021 -

Ramsey Subaru of Des Moines responded

We appreciate you taking the time to share your experience with our dealership. We would like to speak with you about the details of your time with us. Please contact us directly at your earliest convenience. Thank you! Sincerely, The Lithia Ramsey Subaru Team

January 17, 2021

Excellent customer service. Great waiting area. Car was serviced quickly. It is nice to get a free car wash. My service adviser is friendly, professional, and explained everything so I could understand. More

by COOKSTER50
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dennis Parker
Jan 21, 2021 -

Ramsey Subaru of Des Moines responded

To say thank you is not enough! We are thrilled to read your kind words about our employees, facility and overall experience with us. Please stop by Lithia Ramsey Subaru again! Best, The Lithia Ramsey Subaru Team

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