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Ramsey Subaru of Des Moines

Urbandale, IA

4.8
2,526 Reviews

9625 Hickman Rd

Urbandale, IA

50322

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Showing 2,526 reviews

April 29, 2019

New Car Quick! I found the SUV I was looking for online, came in and test drove it, then bought in less than 24 hours! The actual time I spent purchasing the vehicl More

by Susan 71
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dejah Hassler, Phil Johnson
April 29, 2019

Very good Was treated like the only costumer of the day we were shown the service area and where to go when needing service our car was ready to go when we arr More

by Loren milligan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matt Grafft, Doug King, Pat Klinefelter, Jeff Rauen
April 28, 2019

Oil change win! We had an 11:00am appointment for an oil change and dropped our vehicle off before the shop opened on a Saturday morning-left the keys in the key drop More

by REB1289
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cory Wolford, Scott Van Syoc
April 28, 2019

Good quick service I waited for my vehicle for an oil change and tire rotation. The service personable were quick, attentive and friendly. I would recommend Mazda servic More

by meveritt4
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cory Wolford
April 28, 2019

Best Service Center!! So glad we’ve purchased TWO Mazda’s over the last few years from Ramsey’s. Not only love the cars, but service is fast and easy to make appointments. More

by LoraK
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don’t recall names of service staff, but they are all terrific! , Rufad Medinoski
April 28, 2019

Not Happy Had my car detailed did not do a good job on the inside not cleaned very well still has dirt on the leather and back seat More

by denniselliott19
Recommend Dealer
No
Employees Worked With
Who ever details cars
Apr 29, 2019 -

Ramsey Subaru of Des Moines responded

Hello Dennis, Sorry we didn't get this to your satisfaction. if you haven't already done so Please reach out to Joe Jones as he is in charge of our Retail detail department and I'm sure he will review this with you and do what he can to make you happy. Joe Jones 515-278-6470 Tim Jennings General Sales Manager Ramsey Auto Center

April 28, 2019

Charged go services not rendered They charged my $100 for changing my tires bit didn't actually change my tires. They didn't offer to fix it right there by swapping the tires or by do More

by CARR0376
Recommend Dealer
No
Employees Worked With
Paul Moser, Jerry Vansickel
Apr 29, 2019 -

Ramsey Subaru of Des Moines responded

Hello, I have followed up with Jerry Vansickel and he has informed me this has been taken care of to your satisfaction. If not please let me know . Sorry for any confusion. Tim Jennings General Sales Manager Ramsey Auto center

April 27, 2019

New Mazda CX5 Really impressed with sales, service and Rodney Elam! He thoroughly reviews the technology of the new car! This is our second purchase in one year! More

by cdlcochran
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kim Freeborn, Michael Novak, Rodney Elam
April 27, 2019

Excellent Tracy's service was incredible!!! From the beginning, she was so helpful and knowledgeable. We were just starting our shopping experience to get a n More

by crios1
Recommend Dealer
Yes
Employees Worked With
Tracy Plumb
April 26, 2019

Extremely Pleased I would like to thank Jim Fenimore for all his help and understanding my particular circumstances. And Doug King for going above and beyond. Especia More

by bconnelly8
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Doug King, Jim Fenimore, Dejah Hassler, Phil Johnson, Brad Wheeler
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