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Ramsey Subaru of Des Moines

Urbandale, IA

4.8
2,530 Reviews

9625 Hickman Rd

Urbandale, IA

50322

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Showing 2,530 reviews

January 20, 2021

always very helpful, informative and kind. My advisor was extremely helpful and assisted with going over my cars entire needs for now and future Great service More

by SALLYBLDGD
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Allan Fitz
Jan 25, 2021 -

Ramsey Subaru of Des Moines responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! - The Lithia Ramsey Subaru Team

January 20, 2021

Brandon was very patient and flexible in arranging appointments, answering questions, and helping us find the desired vehicle. We had challenges with the holidays and weather, so the willingness to m More

by BDD5097
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brandon Williams
Jan 25, 2021 -

Ramsey Subaru of Des Moines responded

We appreciate you for taking the time to give our dealership such an excellent star rating. It helps us to know that we are meeting the needs of our customers. If there is anything else that we can do to help you with regards to your vehicle, please feel free to let us know. - The Lithia Ramsey Subaru Team

January 19, 2021

Fast, friendly and very professional service.We enjoyed Fast, friendly and very professional service. We enjoyed not just getting the work done but the helpful conversation we had with even the secretaries More

by VLMIETZNER
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Allan Fitz
Jan 22, 2021 -

Ramsey Subaru of Des Moines responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! - The Lithia Ramsey Subaru Team

January 19, 2021

Very easy to work with! Rufad was very professional and Phil did a great job with the financing. Both reps were very helpful into assisting us in getting into our dream car! More

by AREYES0805
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Phil Johnson, Rufad Medinoski, Travis Jameson
Jan 22, 2021 -

Ramsey Subaru of Des Moines responded

We are extremely grateful to receive such an outstanding review! Feedback like yours lets us know that we are meeting our organizational goals for providing excellent customer service while getting you into the vehicle of your dreams. We could not be happier to hear that Rufad and Phil were able to do this for you and we encourage you to contact us or stop by if you have any further automotive needs. - The Lithia Ramsey Subaru Team

January 19, 2021

Does good service. However, it is way overpriced. As well they told me my car would be done in an hour and I came back in 3 hours and they still hadn’t started so I had to come back 3 hours later. Very dissa More

by JV
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Travis Hines
Jan 26, 2021 -

Ramsey Subaru of Des Moines responded

We appreciate you taking the time to share your experience with our dealership. We would like to speak with you about the details of your time with us. Please contact us directly at your earliest convenience. Thank you! Sincerely, The Lithia Ramsey Subaru Team

January 17, 2021

Excellent customer service. Great waiting area. Car was serviced quickly. It is nice to get a free car wash. My service adviser is friendly, professional, and explained everything so I could understand. More

by COOKSTER50
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dennis Parker
Jan 21, 2021 -

Ramsey Subaru of Des Moines responded

To say thank you is not enough! We are thrilled to read your kind words about our employees, facility and overall experience with us. Please stop by Lithia Ramsey Subaru again! Best, The Lithia Ramsey Subaru Team

January 16, 2021

Jeremy Medeiros has been nothing but great to work with in leasing our 3rd Mazda! He explains everything and makes sure we have his number for any further questions. Not pushy, didn't try to steer us to a More

by G&S Avalon
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeremy Medeiros
Jan 21, 2021 -

Ramsey Subaru of Des Moines responded

Thank you and congratulations on your purchase! We are so pleased that we could make your visit easy and hassle-free, and we believe that's how every car buying experience should be. We are sincerely grateful for your business! Best, The Lithia Ramsey Subaru Team

January 16, 2021

Great experience. Not pushy. Impressed with the dog friendly atmosphere. Excellent customer service. Hoping to love my Subaru for years to come. Pretty sure I won't be disappointed. More

by JBTBLB3
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Donahue, Kim Freeborn, Nick Vaughn
Jan 19, 2021 -

Ramsey Subaru of Des Moines responded

Thank you so much for taking the time to tell us about your experience here purchasing your new car and for the very kind words about our sales and finance team. We truly appreciate your business! Thank YOU! Tim Jennings General Sales Manager Ramsey Subaru of DesMoines

January 16, 2021

Great customer service! Unable to get my car done immediately due to internet issues, so they made sure I had a rental car, all short notice. Greatly appreciated! More

by ASHLEY
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jerry Vansickel, Dennis Parker
Jan 21, 2021 -

Ramsey Subaru of Des Moines responded

Thank you for the glowing review! We take pride in our customer service and do whatever we can to have our customers leave happy. Please don’t hesitate to contact or visit us if you need anything else. Best, The Lithia Ramsey Subaru Team

January 15, 2021

I leased a CX30 from Brian Achenbach in March 2020 and was very happy with the professionalism and service that he provided, not to mention the vehicle itself. So when my daughter (19 yo) asked about get More

by 619jill
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian Achenbach
Jan 19, 2021 -

Ramsey Subaru of Des Moines responded

Thank You Jill for letting us know about your purchasing experience with Brain and the confidence you had to have him help your daughter with her questions. Brian is very knowledgeable and passionate about the product as he also owns a Mazda as well as very patient ( which I will admit I'm envious of his abilities there) and we are told over and over how much his customer appreciate that. Your kind words are very much appreciated and I know Brian will be happy to assist you and your daughter during your ownership . Again Thank You! Tim Jennings General Sales Manager Ramey Auto Center

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