Ramsey Subaru of Des Moines

Excellent and professional service Salesman was very professional and helpful plenty contact information prior to buying a vehicle financing with the dealership was easy and smooth over Salesman was very professional and helpful plenty contact information prior to buying a vehicle financing with the dealership was easy and smooth overall great experience and highly recommended More

Awesome Service! I have worked with Matt in the past and he consistently gives me “wow” service. He is responsive to my questions & needs and built great rapport. I I have worked with Matt in the past and he consistently gives me “wow” service. He is responsive to my questions & needs and built great rapport. I have already recommended him and this dealership to others and I will continue to do so. There is another Subaru dealership that is much closer to me but I am happy to drive 115 miles for the excellent customer service that Matt provides. Kim was very helpful and friendly as well. Thank you for providing a stress free and enjoyable experience! More

Rude Technician on both of my visits Both time I have been in for service on my vehicle, everyone except the one who seems to be the supervisor has been very friendly. I believe the other Both time I have been in for service on my vehicle, everyone except the one who seems to be the supervisor has been very friendly. I believe the others who work at Ramsey refer to him as the service technician, but on my most recent visit he blew off the employee who was helping me directly. The man who helped me when I pulled up simply walked the paperwork for my car up to this man, who hardly said a word to him and acted as if he was too busy to assist him and I. I also made a noon appointment for a recall that I was told would only take around an hour, but I didn’t get my car back until around 3:45 PM. On my visit prior to this one, I made an 11:00 AM appointment and was told that all of the service workers go to lunch at that time so it would be an hour before they could even begin my scheduled service. I asked him why they would even allow me to make such an appointment if everyone leaves for 45 minutes, and he blew me off then as well. More

Respected this time It was nice to be respected. This is because I didn’t have to ‘deal with’ Jerry Van Sickel. Alan was definitely a welcome change. He thoroughly expl It was nice to be respected. This is because I didn’t have to ‘deal with’ Jerry Van Sickel. Alan was definitely a welcome change. He thoroughly explained the service and all that they were going to do, why it needed to be done and then when complete, explained what was done. I had confidence that all work was done as needed and correctly. Such a relief this time. I most certainly will avoid Jerry VS and call for Alan. More

Extraordinary Matt Grafft had extraordinary patience and personal interest in every detail. He spent 3 hours making sure that i understood all the features on th Matt Grafft had extraordinary patience and personal interest in every detail. He spent 3 hours making sure that i understood all the features on the Ascent. More

Great service I had a great experience with buying my new Subaru. Brandon was very helpful and super friendly. The whole process was very easy and Enjoyable. I had a great experience with buying my new Subaru. Brandon was very helpful and super friendly. The whole process was very easy and Enjoyable. More

Inventory, price, quality Dejah listened to what I was looking for in a used car and took the information and found couple of cars to look at. I was impressed with her knowledg Dejah listened to what I was looking for in a used car and took the information and found couple of cars to look at. I was impressed with her knowledge of both vehicles, her confidence in the quality and assured me that either vehicle would fit my needs. More

Oil change and other checks The Mazda service department always does a great job, efficient and prompt. I especially appreciate the checks that they do in addition to what I brou The Mazda service department always does a great job, efficient and prompt. I especially appreciate the checks that they do in addition to what I brought my car in for. This helps me anticipate potential future repairs or normal checks that need to be done. More

Not completely resolved Car was brought in for 3 repairs. Service, blind spot detection, sound of possible bearing noise from rear of vehicle. Bearing noise they said could n Car was brought in for 3 repairs. Service, blind spot detection, sound of possible bearing noise from rear of vehicle. Bearing noise they said could not be duplicated. This was my 2nd time I've complained of this. Again I heard it immediately after leaving shop. Had it not been for time restraint, I would have turned around. They could not have test driven the vehicle, only spun wheels while on hoist. My wife & I can obviously hear it and do not here it on our other Outback. More

Ready for business I received really excellent and responsive service to my emergency new car need. Thank you for making my car purchase so easy in spite of my very tig I received really excellent and responsive service to my emergency new car need. Thank you for making my car purchase so easy in spite of my very tight schedule. I'm sure it is no surprise, but I can confirm that I love my new Subaru! More