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Ramsey Subaru of Des Moines

Urbandale, IA

4.8
2,526 Reviews

9625 Hickman Rd

Urbandale, IA

50322

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Showing 2,526 reviews

June 05, 2019

Recall work I had a valve spring recall done on my 2013 Subaru brz and I don't know if they changed my oil in it or just put in my old oil because there was no ne More

by Subigang
Recommend Dealer
No
Employees Worked With
Curt Barber
Jun 06, 2019 -

Ramsey Subaru of Des Moines responded

BRZ customer, when the valve spring recall is performed for this Subaru of America authorizes us to replace specific parts, the recall allows us to replace the oil, but no new filter, normally if we notice that the oil change is due at that time we would advise the customer that he could purchase an oil filter. If not due we would not change the due date and mileage as the filter would not have been changed. I hope this answers any questions.

June 05, 2019

Oil change Always helpful and knowledgeable, they helped me set up service I needed for a recall also. I recommend them to others also. Matt is my dealer too. More

by courtie76
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Not sure
June 05, 2019

JJ was great This was by far the most painless car buying experience I have ever had. JJ was amazing to work with . Everyone I came in contact with was helpful. More

by s.kohlhepp
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tim Jennings, J. J. James, Dennis Bracewell
June 05, 2019

Back 3 times for same problem. 3 times problem NOT fixed. Check engine light. Awkward , i am 1 & 1/2 hours away. Voice mail messages & text, no one called me back More

by JAN329
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jerry Vansickel, Dave Davis
June 04, 2019

Comfortably efficient. Everyone was customer oriented, knowledgeable of the product choices, and took whatever time we needed to answer all questions we had. Follow up ques More

by burvjhouse3
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Phil Johnson, Pat Klinefelter, Rodney Elam
June 04, 2019

Very helpful Went in for a test drive/ purchase a car, after I had signed up over 24 hours previous. The salesman that was supposed to help me couldn’t be bothered More

by c.matthew62
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Donahue, Kim Freeborn
June 03, 2019

Great Experience, Paul will not dissapoint. Paul from beginning to end was amazing to work with in purchasing a new vehicle. Even walking me through the Subaru ordering process, he was thoughtf More

by gemoose23
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paul Moser, Kim Freeborn
June 03, 2019

Great Experience! Our entire experience from beginning to look for a vehicle to signing the paperwork was excellent. We would highly recommend working with Dyllan Johns More

by pkennedy0034
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dyllan Johnson, Kim Freeborn, Phil Johnson
June 02, 2019

Best service department I've ever experienced The courteous service at Ramsey is very much appreciated. The van driver was also very kind and courteous. I appreciate that a van is available to t More

by JHARTIG10
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
James was a very kind courtesy van driver, Curt Barber
June 02, 2019

Bought a new car We purchased our third Subaru from Ramsey and third Subaru from Paul. He was a great help in helping us find the right car for us and made the experi More

by JDan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paul Moser, Dennis Bracewell
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