Ramsey Subaru of Des Moines

Matt was friendly and personable. Matt was really nice. I did not feel pressured at all. He did a great job explaining all of the bells and whistles of my new car. I’m very happy wit Matt was really nice. I did not feel pressured at all. He did a great job explaining all of the bells and whistles of my new car. I’m very happy with everything. Pat explained all of our options. He quickly got our paperwork completed. More

very professional and done on time promised clean - good waiting area - good personal service - drinking water & snack - car when finished was parked in a convient spot in the lot service gent clean - good waiting area - good personal service - drinking water & snack - car when finished was parked in a convient spot in the lot service gentleman went over what had been done More

Fast turnaround I was able to get my Outback oil changed quickly. On Saturdays, I have many things to do, knowing I can get my regular service done promptly is import I was able to get my Outback oil changed quickly. On Saturdays, I have many things to do, knowing I can get my regular service done promptly is important More

Keeping us Rolling Thanks to Jerry for taking care of our Forester. Addressed all of the mechanical issues we had. Lined up another place to work on the radio/CD playe Thanks to Jerry for taking care of our Forester. Addressed all of the mechanical issues we had. Lined up another place to work on the radio/CD player problem we had and delivered and picked up our car from their downtown location. Very helpful since we live about 50 miles from Des Moines. More

Issue not fixed I brought my car in and paid for the mechanic to diagnose the issue I was having. I had another mechanic look at it a few times and decided to bring i I brought my car in and paid for the mechanic to diagnose the issue I was having. I had another mechanic look at it a few times and decided to bring it directly to the dealer. The Mazda mechanic diagnosed it during one trip and then I brought it in and the part was replaced. Sadly the issue was not fixed. I called and let them know it was not fixed and they promised to make it right. Then they never called back to schedule with me like they said they would. I paid for diagnostics that were wrong and an expensive part to be installed that did not need to be replaced. I will not buy another Mazda. More

Great team Everything about our experience at Ramsey was top-notch. From the test drive and fact-gathering portion to negotiating, financing and delivery, the st Everything about our experience at Ramsey was top-notch. From the test drive and fact-gathering portion to negotiating, financing and delivery, the staff was friendly, accommodating, knowledgeable and professional. Thanks for such a great experience! Also, there wasn’t an option to rate Natthaniel, but he would get five stars, too. More

Excellent service Service took care of the rear strut that was leaking. At no cost. Short time to wait. The waiting lounge is excellent with coffee and tea while you wa Service took care of the rear strut that was leaking. At no cost. Short time to wait. The waiting lounge is excellent with coffee and tea while you wait. More

Rough start, great ending Bought a 2020 Ascent this week from Mark Hayes. He was great! Very personable and helpful. Was always willing to figure out any questions we had that Bought a 2020 Ascent this week from Mark Hayes. He was great! Very personable and helpful. Was always willing to figure out any questions we had that he wasn't sure of the answer to. Started the process with Paul Moser and was definitely less impressed with him. He did not seem interested in working with a woman at all. There was a real possibility I might not have purchased a car from Ramsey, working with Paul. Mark saved the whole experience. More

Warranty Work My 2017 Outback required a new shifter, since my key would not easily release from the ignition. After several weeks, the part was received and instal My 2017 Outback required a new shifter, since my key would not easily release from the ignition. After several weeks, the part was received and installed. It’s wonderful to have my car back to full working condition. My only disappointment was finding a part removed during the installation, laying on the floor behind the drivers seat. I easily snapped it back into place. More

Great I had all of my questions answered and was able to set up a time that was convienet for me. The sales person Djhas was knowledgeable . I had all of my questions answered and was able to set up a time that was convienet for me. The sales person Djhas was knowledgeable . More