Ramsey Subaru of Des Moines

Excellent Experience and Service As an obvious lgbtq person, I have never been more at ease when buying a car. J.J. is professional and easy to talk to. I recommend this guy to anyone As an obvious lgbtq person, I have never been more at ease when buying a car. J.J. is professional and easy to talk to. I recommend this guy to anyone shopping on the Mazda lot; the sales reps on other lots could learn a thing or two from him. Thanks J.J. and the rest of the Ramsey staff, I'm loving my little red 3! More

delay in diagnosis most of our service visits have been above average. However, my last visit, partly was routine maintenance with two additional issues: 1) replace d most of our service visits have been above average. However, my last visit, partly was routine maintenance with two additional issues: 1) replace driver side fog light, 2) low tire pressure light just came on from my drive from Marshalltown. I was told "tire pressures a little low and air put into my tires" 24 hours later: low tire pressure light on again. I then proceeded to trouble shoot for myself, and the right front tire is not retaining air pressure. I decided to purchase FOUR NEW TIRES, called and explained my situation and was unable to get an appointment last week. I was told there were no loaner cars for three weeks. More

General Maintenance, air bag recall replacement I had a great experience. My service advisor, Jerry, kept me informed. The shuttle service also called me back to see if I needed a ride to pick up I had a great experience. My service advisor, Jerry, kept me informed. The shuttle service also called me back to see if I needed a ride to pick up my car. More

Great service department! On a rare day off the last thing I want to do is service my car but this shop is always quick and on time. I don’t dread doing in. Thank you! On a rare day off the last thing I want to do is service my car but this shop is always quick and on time. I don’t dread doing in. Thank you! More

Quick service without an appointment I explained that the car wouldn’t start but was jumped the night before. I was driving toward Subaru and was told they didn’t have any appointments. I explained that the car wouldn’t start but was jumped the night before. I was driving toward Subaru and was told they didn’t have any appointments. I told the man helping me that I was leaving the car because I didn’t want to be stranded with car problems. The gentleman that I left my car with said they would squeeze my car in that day. It only needed a new battery and was completed in a couple of hours. More

Service reps are always friendly and informative. Cashier was not so friendly. Slammed phone down when we entered and was very abrupt. Have a feeling she’ reps are always friendly and informative. Cashier was not so friendly. Slammed phone down when we entered and was very abrupt. Have a feeling she’s not easy to work with. More

Prompt and quick Very efficient service in getting a recall/warranty replacement of takata air bag. Was quoted a 4 hour need for the appointment, but due to the tech Very efficient service in getting a recall/warranty replacement of takata air bag. Was quoted a 4 hour need for the appointment, but due to the technicians' skill now in this process, it was completed in just over an hour. Thanks! More

Good experience Service was efficient and courteous. Service included oil change, tire rotation, and recall. Work was completed sooner than expected. Worked well t Service was efficient and courteous. Service included oil change, tire rotation, and recall. Work was completed sooner than expected. Worked well to get text message when service was complete. More

recall I was told it would take an hour and it took two hours. I asked how long it would be because I had made arrangements to meet someone after it was done I was told it would take an hour and it took two hours. I asked how long it would be because I had made arrangements to meet someone after it was done. I had to call them and cancel because I was told wrong. Since this was a recall and I"m sure they have already done many many of them, they should have had the time right. I was not happy to sit for two hours! More

Routine maintenance Got right in and work was done as expected and service techs are so nice and helpful! Service area is clean and appreciate the ride to/from work. Th Got right in and work was done as expected and service techs are so nice and helpful! Service area is clean and appreciate the ride to/from work. Thank you! More