Ramsey Subaru of Des Moines

A little frustrated The water leaking into my car is not a new issue, a week after I bought it, ( it was a demo with 2kmiles) I brought it back in because of a wet floor The water leaking into my car is not a new issue, a week after I bought it, ( it was a demo with 2kmiles) I brought it back in because of a wet floor and smelling of must. They vacuumed it out and said I must have left the windows open. Nothing else was wet, just the floor. It has happened a couple of times after that....I did not leave the windows open. When I brought it in this last time, the entire floor at the passenger side was soaked, nothing else just the floor from seat to up the floor toward the top of th e area below the glovebox. The reason was a clogged something by maybe leaves? they had emptied out a lot of water, my a/c condensation was not evacuating as usual and that I would have to watch out for it and don't park under trees? I am really thinking this is a fault of manufacturing that particular area of the car. The car always smells moldy. The cars don't come with requirements of garage parking when not running. Service is good and always has been very accommodating. They managed to squeeze my car in on a busy Friday and I am grateful for that. Its just the car is not comfortable because of the consistent moldy smell and who knows what I (and my dog) am breathing in. More

On time, excellent work, nice waiting area. The body shop did a great job on several small dents. Scheduling had been only 5 days later, and the work was done in less time than predicted. The body shop did a great job on several small dents. Scheduling had been only 5 days later, and the work was done in less time than predicted. More

Great service I have yet to be disappointed after a visit to the Ramsey service department. Always courteous, timely and upfront about what needs to be done, what i I have yet to be disappointed after a visit to the Ramsey service department. Always courteous, timely and upfront about what needs to be done, what it will cost, and how long it will take. More

Most pleasant car buying experience ever We have purchased several cars over the last forty years and each purchase has been very unpleasant, because of aggressive salespeople that piled on h We have purchased several cars over the last forty years and each purchase has been very unpleasant, because of aggressive salespeople that piled on hidden costs after the “final” price was negotiated. Paul Moser was just what we needed. No pressure, patient and very helpful. He took us out for a test drive, highlighted the options of the car and let the car sell itself. He was up front with the pricing and showed us all the costs to get us out the door. Subaru and Paul Moser provided frequent updates regarding the delivery date for our new car. We are very happy with our purchase experience and our new Subaru Forester. More

New car Paul was very patient with me. I was waiting for the 2020 Outback. When I went to order he checked what was coming in and the one I wanted was on the Paul was very patient with me. I was waiting for the 2020 Outback. When I went to order he checked what was coming in and the one I wanted was on the way so no wait on an order. I knew what I wanted and he found it. Thanks. More

30,000 mile service Every thing worked great and we had a minim wait.All our questions were answered and work looks good. All the employees we dealt with were great but I Every thing worked great and we had a minim wait.All our questions were answered and work looks good. All the employees we dealt with were great but I'm afraid none of the names stuck. More

Quick and easy We took the new vehicle in to have a remote start added. The car was ready on time, as promised. We are not looking forward to winter, but this wi We took the new vehicle in to have a remote start added. The car was ready on time, as promised. We are not looking forward to winter, but this will make it a bit more bearable. We have always had good service here, and it gives us a chance to visit with Jeremy, he's great! Thanks! More

Subaru new car Staff very helpful and they know their cars. Willing to work with the customer to find solutions, so everyone wins. It was very clear to me that they Staff very helpful and they know their cars. Willing to work with the customer to find solutions, so everyone wins. It was very clear to me that they actually care about positive results and maintaining a positive reputation. More

Service advisor understood our problem and also service was Great service department clean,quick,and very friendly.The service advisor listened to our issue and told us the best way to resolve our issue.Thanks Great service department clean,quick,and very friendly.The service advisor listened to our issue and told us the best way to resolve our issue.Thanks so much! More

Service I had them check why the tires were cupping got nowhere. They said they would talk to Subaru about replacing them, I’ve heard nothing back in almost a I had them check why the tires were cupping got nowhere. They said they would talk to Subaru about replacing them, I’ve heard nothing back in almost a month. I asked them to replace a reflector missing from my bumper they didn’t do that either. This is all on a 2019 outback with about 15k miles. More