Ramsey Subaru of Des Moines

Less than great Initially called and left message asking someone to call me back to ask some questions. Call was not returned. Ended up going online to schedule servi Initially called and left message asking someone to call me back to ask some questions. Call was not returned. Ended up going online to schedule service and requested someone call me back but didn't get a call back from that either. Would have liked to have know estimate of cost and time to complete possible repairs before getting there. Had I know it would take almost three hours before hand I could have made arrangements to drop the vehicle off so that I didn't have to take vacation time from work to sit in the waiting room. Gentleman I dealt with didn't have the greatest customer service personality either. As I sat in the waiting room watching several people come and go and seeing their interactions with their service reps I began to wonder if I was getting the brush off because I choose to have my husband take care of oil changes and tire rotations instead of bringing it in and paying for it there. Not exactly a great experience. The car is fixed but there was no attempt to explain why it may have started having the issue in the first place. Was it a defect, am I doing something to cause unusual wear and tear? Not really even given the chance to ask as the guy (he never introduced himself so I don't even know who he was) gave me the keys, handed the paperwork to the cashier and left. Maybe he was having a bad day, but a little more effort and courtesy would have been nice. My main issue is with the lack of calling someone when they specifically ask for a call both via voicemail and online scheduling. More

A perfect car buying experience Friendly saleperson, straightforward and fair negotiation, quick response on questions, flawless delivery. Took time and very thorough on going over n Friendly saleperson, straightforward and fair negotiation, quick response on questions, flawless delivery. Took time and very thorough on going over new vehicle details great job! More

Great service! Great service and hassle free. I would recommend this dealership to anyone. They made the process quick which for buying a car is unheard of. Great service and hassle free. I would recommend this dealership to anyone. They made the process quick which for buying a car is unheard of. More

Amazing service Great service! They gave a lot of information before buying the car and even show us to operate the vehicle. The paper work was done really fast the d Great service! They gave a lot of information before buying the car and even show us to operate the vehicle. The paper work was done really fast the day we bought it and the day we came to picked it up. More

I had a great experience at Ramsey Subaru. Paul was fantastic to work with. He was very informative and I never felt pressured. This is my first Subaru I’ve purchased and I’m looking forward to the mo fantastic to work with. He was very informative and I never felt pressured. This is my first Subaru I’ve purchased and I’m looking forward to the more personalized service a smaller dealership can provide. More

Great experience I had been considering trading in my 12 year old Mercury Mariner for the last few years and was intrigued by both the Outback and Forester lines of ve I had been considering trading in my 12 year old Mercury Mariner for the last few years and was intrigued by both the Outback and Forester lines of vehicles. I was anxious about doing the whole car buying experience again as in the past it had been a high pressure, haggling back & forth. Nothing like that at Ramsey. Very laid back, friendly staff. They were personable and professional. I worked with Mitch Williams & Shiv Patel (new salesman in training but who had been tech guy for Ramsey Subaru for awhile). They were both great! Also interacted with Paul Moser-very nice guy. Purchased a new Subaru Forester Sport and didn’t have to haggle too much over options, price and trade in value. Felt I got a fair value purchase and the vehicle is great so far (only had it 4 days so still learning a lot about it). Nice follow up via email from Mitch and Ramsey and I even stopped in to ask Mitch a few questions a couple days after having car (and to set up appt for more free training with Nate D. on more tech inside car they provide.) He was readily available and answered all my questions. Good job all around including business office staff. Looking forward to seeing how service department is in future for regular maintenance. More

Great Service Chris was awesome! Loved working with him. He was very knowledgeable and answered all my questions. Super easy to work with and helped me with everyth Chris was awesome! Loved working with him. He was very knowledgeable and answered all my questions. Super easy to work with and helped me with everything I could have asked for! More

Excellent Jordan was extremely knowledgeable and helpful. I stopped in one night when Jordan was not there and talked to Chris Dixon who also was very helpful. Jordan was extremely knowledgeable and helpful. I stopped in one night when Jordan was not there and talked to Chris Dixon who also was very helpful. Although he knew I was working with Jordan he took the time to walk around the lot with me and talk about different options. More

We will be back The folks we worked with were fast, responsive, friendly, and knowledgeable. Very happy with the car and the financing is a great deal. Will definitel The folks we worked with were fast, responsive, friendly, and knowledgeable. Very happy with the car and the financing is a great deal. Will definitely be back to Ramsey the next time we are looking for a car. More