Ramsey Subaru of Des Moines

Seamless Car Buying Experience From start to finish the experience was everything you would want it to be. I wasn't even sure I was ready to purchase a new car the first time I went From start to finish the experience was everything you would want it to be. I wasn't even sure I was ready to purchase a new car the first time I went in. I was not pressured and was given all the information I needed to make the best decision. My trade in was also no hassle and I really felt like I was given the best price both to purchase and on my trade without having to haggle. Their finance department found me a great interest rate and gave me all the options for warranty and added protections, but didn't pressure me. Paul was super knowledgeable about the Subaru I was purchasing and how it differed from my current model. He always communicated quickly and was flexible. He really worked around my work and life schedule to make it easier for me. He also has a great sense of humor and took time to get to know us as he guided us through the process. You really couldn't ask for a better salesman. More

Excellent customer service Exceptional customer service provided by sales, finance, service, everyone at Ramsey. Wonderful people, helpful and knowledgable. Wonderful vehicl Exceptional customer service provided by sales, finance, service, everyone at Ramsey. Wonderful people, helpful and knowledgable. Wonderful vehicles, fuel efficient, fun to drive, comfortable and great safety features! More

Amazing customer service; beautiful vehicle! Outstanding customer service when purchasing a new Forester! Paul and Brad were super organized- had all materials ready for us each time we came in t Outstanding customer service when purchasing a new Forester! Paul and Brad were super organized- had all materials ready for us each time we came in to look at, test drive, then purchase our Forester. My husband and I appreciated Paul's good nature, making him so easy to work with. We also appreciated his extreme competence, organization, and thoroughness, giving us full confidence in our purchase. I feel great about buying a Subaru through the Ramsey dealership! More

Service Appointments With Poor Reliability Had appointment few months ago for 80K mile service which included oil change, tire rotation, etc. Service was completed with no complications. Next d Had appointment few months ago for 80K mile service which included oil change, tire rotation, etc. Service was completed with no complications. Next day, I discovered a flat tire. Took it back to service center, which discovered the flat was due to a wear that they did not discover during previous day's service appointment. Mazda mailed notice of extended warranty program for Infotainment screens which had the "ghost touch" issue. Took car into service department on 9/10/19 to discover it truly did have the defective screen covered under extended warranty. Part was on back-order and did not arrive until November. Took it into service center on 11/5/19 for screen replacement with new part. After installation, I discovered the new screen was defective - lower right corner of screen damaged and distorted. Service ticket states same defect as written by technician who installed it. I emailed service representative pictures of the defect on the newly installed part. To this day, there has been no response for the replacement of a defective part with another defective part. More

Best Buying Experience Mitch and Brad were incredible to work with. They listened to all of our questions and concerns being new to the car buying world, and helped us pick Mitch and Brad were incredible to work with. They listened to all of our questions and concerns being new to the car buying world, and helped us pick out the best option for our family without going over our budget. They exceeded our expectations in every way and definitely gained another life long customer. More

Excellent service Fantastic service and very knowledgeable staff Worked with our schedule and accommodated our needs with a teenage driver would highly recommend thi Fantastic service and very knowledgeable staff Worked with our schedule and accommodated our needs with a teenage driver would highly recommend this dealership to others More

Did a great job working on my car! Great Teamwork. I never felt "pressed" into a decision and they were able to work on my car in a quick and efficient manner. Super smooth process! Great Teamwork. I never felt "pressed" into a decision and they were able to work on my car in a quick and efficient manner. Super smooth process! More

Warranty repair In for warranty maintenance. Very timely. Very efficient. In and out in less than one hour. Have always had good service at Ramsey Mazda in Urbandale In for warranty maintenance. Very timely. Very efficient. In and out in less than one hour. Have always had good service at Ramsey Mazda in Urbandale More

You can count on Subaru and Ramsey Auto Center! Ramsey service came through with an emergency battery replacement the day before we had scheduled routine service. When the online scheduled servic Ramsey service came through with an emergency battery replacement the day before we had scheduled routine service. When the online scheduled service visit failed to appear on their schedule, Dennis Parker was most cooperative in working us in and getting our Outback prepared for Florida! More

New Mazda Purchase Salesman Nat Devick was very courteous and helpful regarding my purchase. He was very knowledgeable and patiently explained the many features of the Salesman Nat Devick was very courteous and helpful regarding my purchase. He was very knowledgeable and patiently explained the many features of the car I purchased. More