Ramsey Subaru of Des Moines

Takes Forever and Careless Took them 2 weeks to do a recall that was originally supposed to be 2 days, they cracked my bumper and was refused a loaner car. Took them 2 weeks to do a recall that was originally supposed to be 2 days, they cracked my bumper and was refused a loaner car. More

Old Dawg I was looking for a sporty car for some time. They had about what I wanted, and did a good job of showing me everything. I thought it was a very good I was looking for a sporty car for some time. They had about what I wanted, and did a good job of showing me everything. I thought it was a very good experience. More

Professional stuff with excellent skills Amazing work on introducing the car to me and help me with the choices of purchasing. Best of all, the price is much more reasonable than other surrou Amazing work on introducing the car to me and help me with the choices of purchasing. Best of all, the price is much more reasonable than other surrounding dealers. More

Great place to buy a car!!! Matt Grafft,has been amazing.Honest,thoughtful and makes sure he listens to what you want in a car. Pat Klinefelter,did the paper work on the car.He Matt Grafft,has been amazing.Honest,thoughtful and makes sure he listens to what you want in a car. Pat Klinefelter,did the paper work on the car.He made it painless and answered all my questions.Thank you to both men. More

Service They greet you with a smile. They listen to your concerns about your vehicle. If they see a problem they talk to you about it. They get your servic They greet you with a smile. They listen to your concerns about your vehicle. If they see a problem they talk to you about it. They get your service done in a timely manner. More

Oil change I like being able to stay while the car is being serviced. They handled the extra issues the same day so I didn't have to come back from out of town. I like being able to stay while the car is being serviced. They handled the extra issues the same day so I didn't have to come back from out of town. More

Overall great experience! Leased a 2020 Legacy to replace a 2017 Chev Malibu. Subaru is a quality vehicle, reasonable price and low pressure sale. Shiv and Brad are awesome t Leased a 2020 Legacy to replace a 2017 Chev Malibu. Subaru is a quality vehicle, reasonable price and low pressure sale. Shiv and Brad are awesome to work with. Thank you Ramsey! More

fast friendly service I have had great interactions with Mazda, starting with the purchase of my car with JJ and the service provided by all the service team. I am met qu I have had great interactions with Mazda, starting with the purchase of my car with JJ and the service provided by all the service team. I am met quickly and service is prompt. From start with Cory to the end with the super nice check out gal (not sure of her name but she has the best pens!) it's a positive experience. More

Friendly and accommodating Looking for a new car. Questions were answered accurately and confidently. Salesman spent time discussing the cars in which we had interest and made s Looking for a new car. Questions were answered accurately and confidently. Salesman spent time discussing the cars in which we had interest and made sure we were comfortable with the car. Not pushy. More

Lack of Communication My daughter made an appointment for Saturday November 16th for 9:30 AM, when we arrived they told her that they only do maintenance appointments on Sa My daughter made an appointment for Saturday November 16th for 9:30 AM, when we arrived they told her that they only do maintenance appointments on Saturday, which was not communicated with her when she made the appointment. The gentleman that was helping us was irritated with another customer and was extremely rude, we agreed that she could bring the vehicle back on Friday November 22nd, he indicated they had time that day to look at the vehicle and would schedule the appointment for her. We dropped the vehicle off on Thursday night for Friday service. We didn't receive any updates on the vehicle on Friday at all. We finally called to get a status and they indicated that they needed more time to evaluate the vehicle. We had to drive out to the dealership to obtain some items out of the vehicle on Saturday and the vehicle had not moved from the place we parked it on Thursday night. Clearly, they hadn't even looked at the vehicle. If I have an appointment on Friday I would expect the service department to at least diagnose the vehicle on the day of the appointment. That is all that we had requested them to do. My daughter is a college student, we had to make arrangements to get her back to school and make additional arrangements to go and get her to pick up her vehicle (which was Tuesday)! More