Ramsey Subaru of Des Moines

First time not perfect service I dropped my car off on a Friday night. I called Saturday and spoke to Curt he said they only did oil changes on Saturday and frankly seemed annoyed i I dropped my car off on a Friday night. I called Saturday and spoke to Curt he said they only did oil changes on Saturday and frankly seemed annoyed i called. No where on their site does it say that. On Monday I called 6 times before i could get a hold of anyone and they said possibly Thursday would be the earliest. Needless to I was rather mad. It took nearly two days to tell me this. I could have taken my car elsewhere to get it fixed. My wife called back for me cause i was to mad and they told her it was about ready. What in the xxxx. So she goes to get it and my glove box is in the back seat. They said the dampener was broke. Its been that way for years. So I had to put everything back together myself. Normally i get top notch service from them but this time i was far from satisfied. More

First oil change My first oil change so first time in your service center Felt very welcome and taken care of Nice customer waiting area Enjoyed the tea and comfort My first oil change so first time in your service center Felt very welcome and taken care of Nice customer waiting area Enjoyed the tea and comfort More

Oil change and tire rotation The gentleman who checked me in (Travis) was very pleasant and courteous. My car was serviced promptly. Travis called to let me know my windshield w The gentleman who checked me in (Travis) was very pleasant and courteous. My car was serviced promptly. Travis called to let me know my windshield wiper should be replaced. He also told me I would need brake work in the near future. I was able to make that appointment when I picked up my car. More

They were OK, not great. It was nice that they had the rental car ready but it wasn’t equipped with the same options as my car being serviced. For example, I was counting on It was nice that they had the rental car ready but it wasn’t equipped with the same options as my car being serviced. For example, I was counting on the navigation since I am from out of town which it did not have. Also the car was very dirty and I had to stop at a gas station in sub zero weather to clean the windows. Not sure why they were so muddy. I don’t need a spotless car but visibility and navigation should have been included for safety at least. I also know I had a break light out in my car that they didn’t catch but my paperwork shows it passed the multi point inspection with no problems. More

Quicker than I expected We had 4 recalls on our Impreza. I was told I’d have to wait 4 plus hours. I signed up for the shuttle to take me to the mall. By the time he got back We had 4 recalls on our Impreza. I was told I’d have to wait 4 plus hours. I signed up for the shuttle to take me to the mall. By the time he got back I’d been there over 2 hrs. So I stayed back. Car was done shortly after so I was out of there in less than 3 hrs. Pleasant surprise. More

Paul Moser Delivers Paul is the best. He sold me my first Forester. Now I have a new 2020 Forester. Paul treats me with respect, and he’s always honest with me. I hope th Paul is the best. He sold me my first Forester. Now I have a new 2020 Forester. Paul treats me with respect, and he’s always honest with me. I hope that he’ll be around to sell my next Subaru to me. More

Great service The team at Ramsey did a great job showing me my options and finding the right car for me. They were helpful and friendly, and they followed up quickl The team at Ramsey did a great job showing me my options and finding the right car for me. They were helpful and friendly, and they followed up quickly. They were great to work with. More

New car Very happy with our Mazda purchase. Jeremy Medeiros made the process smooth and easy. Gave us a fair price for our trade in and was thorough in showin Very happy with our Mazda purchase. Jeremy Medeiros made the process smooth and easy. Gave us a fair price for our trade in and was thorough in showing us our new car. More

Great place To buy a car! To buy a car! Jim was great followed up with me the next day just to check To see if I had any questions. The day we purchased our Subaru legacy he al To buy a car! Jim was great followed up with me the next day just to check To see if I had any questions. The day we purchased our Subaru legacy he also walked us over to show us the service department and explain how things worked over there. Great customer service. More

Ramsey is fine Been coming here on and off for 20 years between Subaru’s and Mazda’s. All around nice guys who do quality work. Iowa has traditionally been a wel Been coming here on and off for 20 years between Subaru’s and Mazda’s. All around nice guys who do quality work. Iowa has traditionally been a well regulated state and so it didn’t really matter where you went but the last few years it seems like it’s hardest to find quality auto service, especially since so much of it is specialized equipment. In those cases the dealer is the best bet and doesn’t cost any more than the traditionally less expensive options. They also have a nice waiting room, bring a laptop and settle in if it’s a big repair. Good coffee. More