Ramsey INFINITI

Disappointed Made appt for 7:30am. Dropped car off night before. Called for status at 1pm. Never got a call back. Called again at 6:30pm. Car hadn’t been looked at Made appt for 7:30am. Dropped car off night before. Called for status at 1pm. Never got a call back. Called again at 6:30pm. Car hadn’t been looked at. Went next morning to pick up car because we needed it. There was barely an apology. There was no attempt to compensate the inconvenience. The excuse was that another location closed and they were overwhelmed. That’s fine but a call would’ve been appreciated as a heads up. The resolution was “if you want to bring back the car again we can try and squeeze you in”. Huh? I had an appointment and the car hadn’t been looked at at all and you want me to bring the car back in hopes that you can squeeze me in? Poor customer service period. We have been going here for years and it’s unfortunate, especially since we have 2 infiniti’s More

Very attentive and understanding. As a first timer, I was provided with an understanding salesman who provided me with suggestions and answers to my questions. The process went smooth As a first timer, I was provided with an understanding salesman who provided me with suggestions and answers to my questions. The process went smooth as I had hoped. More

New vehicle lease delivery and prior lease vehicle surrender There were no hiccups, and as a result everything that transpired went as smooth as glass. Having effected a transaction once I'd do it again. There were no hiccups, and as a result everything that transpired went as smooth as glass. Having effected a transaction once I'd do it again. More

Excellent Experience at this dealership Buying my car was very quick. The dealership was going through renovation but still was super clean and efficient. And sales department took the time Buying my car was very quick. The dealership was going through renovation but still was super clean and efficient. And sales department took the time to explain to me all my new lease futures and go with me step by step to complete the paper work financing staff was professional and they completed all necessary paperwork in less than half an hour finally speaking with branch sales manager left with good impression and the Infiniti brand and the service I got. Thank you for infiniti for the new car and the excepsional service I got. More

Excellent service. Top notch Fast, friendly and reliable. From the moment I arrived I was treated like a vip . My service representative Steve listened carefully to what I wanted Fast, friendly and reliable. From the moment I arrived I was treated like a vip . My service representative Steve listened carefully to what I wanted done. Had a loaner car waiting for me, and called frequently to inform me of the repair progress. I will deffinetely return. Thank you steve. More

Reset the dashboard and change oil Excellent customer service. Unlike Englewood New Jersey, which was a horrible experience I will go back to Ramsey. Samantha was knowledgeable and pro Excellent customer service. Unlike Englewood New Jersey, which was a horrible experience I will go back to Ramsey. Samantha was knowledgeable and professional and went out of we way to service me. More

New car lease This is the 4th car I have leased with Dennis Lutz. He is an absolute pleasure to work with!!! He is always professional and prepared and makes the pr This is the 4th car I have leased with Dennis Lutz. He is an absolute pleasure to work with!!! He is always professional and prepared and makes the process as easy as possible. More

Excellent Experience at this dealership Buying my car was very quick. The dealership was going through renovation but still was super clean and efficient. And sales department took the time Buying my car was very quick. The dealership was going through renovation but still was super clean and efficient. And sales department took the time to explain to me all my new lease futures and go with me step by step to complete the paper work financing staff was professional and they completed all necessary paperwork in less than half an hour finally speaking with branch sales manager left with good impression and the Infiniti brand and the service I got. Thank you for infiniti for the new car and the excepsional service I got. More

Go to Infiniti if Ramsey to service your car! As usual, Infiniti of Ramsey service was super professional, very friendly and very detail oriented. Do not hesitate to take your Infiniti to these fo As usual, Infiniti of Ramsey service was super professional, very friendly and very detail oriented. Do not hesitate to take your Infiniti to these folks! AAA+++! More

infiniti muy buen servicio y buen precio y muy amables el personal lo recomiendo el servicio muy profesional todas la personas de dealer y el trabajo muy rápid muy buen servicio y buen precio y muy amables el personal lo recomiendo el servicio muy profesional todas la personas de dealer y el trabajo muy rápido gracias por todo lo hicieron por mi carro. More