Ramsey INFINITI

I agree with others would give it a 0 star rating if I could worst car buying experience of my life. For starters I had to drive 3+ hours to get the car not their fault just have to set the scene. Daniel could worst car buying experience of my life. For starters I had to drive 3+ hours to get the car not their fault just have to set the scene. Daniel who did absolutely nothing to facilitate the sale and heed my warning do not let him be your salesman either. Terrible communication would not respond to texts or return phone calls when I know he received the message. Was also lied to repeatedly by him but more on that later. So leave my house to go pick the car up at 900 am got a phone call from Daniel that car would be ready and filled up when I got there. Pull up and the car comes around the corner and they start getting it ready when I get there. The car only had 3/4 of a tank a gas not a big deal but compounding lies makes it all the worse. As far as dealing with them I did not haggle gave them asking price which took about 4 different people to facilitate getting a purchase order. Daniel was no help getting me this now onto Harold who actually helped get this taken care of. Now the nightmare after purchase. I live out of state and require an actual title to get tags. Told Daniel, 6 days after purchase I required this for tags. He did nothing to try to get my title (ie,unanswered texts no calls backs ghosted me pretty much). Said if I didn't get it in time he would send another temp tag (have that documented via text messages and emails for those who need proof). Everytime I would try and talk to manager to get it resolved I was passed to Daniel than eventually back to Harold. Now onto Harold who said they can't mail temp tags. But says i would have a title at the end of the week and overnited by Friday mind by this point it is just at the 30 day mark where my temp tag expires. That brings us to the following week Tuesday no call no check in and no title. Then he ghosted me. So finally Wednesday got sales manager Jose told him this whole story and said he knew nothing about it. Asked about a temp tag to at least be able to drive the car said its "against company policy". But lying to customers is clearly not. Assured me two weeks I would have my title. Strike 3 for the manager. Took 4 weeks to get the title was not overnited per manager email and assurance thats how it would be sent. When he realized it was in the MVA's hands he was done at that point. That doesn't help that I have a car that this dealer was paid in full for and I was unable to drive for a month. I am certain the response from the dealer will be "MVA DELAYS". However if this would have been addressed 6 days after I bought the car and notified Daniel of It would not have taken 7+ weeks to get a title. Sorry for the long post want the facts out there so maybe others won't have such a bad experience with a dealership full of liars. Lastly please if you are buying a used vehicle have a Mechanic check it out the service dept. does the bare minimum when turning cars over. Mine had a factory original air filter with 67k miles on it and 5 lbs of dirt in it which made the check engine light come on. Also 2 cracked rims which dealer said the weren't responsible for. Buyers Beware! More

Always such great service. . love my qx60 wish the qx50 body would have been updated this year . love my qx60 wish the qx50 body would have been updated this year More

Thanks to Nuno and his outstanding service we have been coming to Ramsey Infinity these past four years. It was a pleasure working with him. coming to Ramsey Infinity these past four years. It was a pleasure working with him. More

Great customer service throughout, from sales to service. Highly recommend! They will treat you like family, and truly make the experience a pleasant one. Highly recommend! They will treat you like family, and truly make the experience a pleasant one. More

We have been using Ramsey Infiniti for many years with nothing but good things to say. Unfortunately, something has changed dramatically post covid. The outstanding service team they once had seems to be nothing but good things to say. Unfortunately, something has changed dramatically post covid. The outstanding service team they once had seems to be gone and with them went this dealerships professional integrity and ethics. Our experience today was nothing short of a total con job. Upon dropping off or QX60 for routine maintenance, the service representative was hard to nail down regarding the service required and the cost, from our discussion the total cost I approximated at $850 dollars for front brake replacement, a belt replacement, tire rotation, oil change and two filter replacements. When I specifically asked if the brake rotors were damaged she said “no”. This dealership typically would call and even send a text detailing all the work and costs to get approval for any work to be done. Not this time! Upon picking up the vehicle, total cost was more than $1700!!!! Without any discussion or authorisation they added a number of classic scam service items including a coolant system and transmission system flushes. They also ground the rotors after saying it was not needed. I used to work for NAPA and know that these fluid flushes are expensive nonsensical add ons to bilk customers out of their hard earned cash. Modern automobiles do not require these fluid flushes. For draining the fluid in these two systems and refilling it, they charged me an unauthorised extra $638 dollars plus tax. It was a total scam after all these years building our trust they lost a loyal customer and earned themselves this review. I predict t Ramsey Inifiti will be out of business soon like so many other companies that fall on hard times and think the answer is to exploit loyal customers. More

Fast prompt service for an emergency tire blow out. Krystal Nugent provided great service. Thanks Krystal Nugent provided great service. Thanks More

The people in service are wonderful. I can call and run up with any issue . I can call and run up with any issue . More

I got there they took my car right away, service my car and a free wash. I was out of there within one hour. Very professional. Thanks so much for a great job. and a free wash. I was out of there within one hour. Very professional. Thanks so much for a great job. More

Went in for routine maintenance and Jennifer, Jose, et al. at Ramsey Infiniti went above and beyond to take quality care of my car in a timely fashion. al. at Ramsey Infiniti went above and beyond to take quality care of my car in a timely fashion. More

They are very courteous. Transaction was very efficient. The salesperson was very knowledgeable. There was no pressure. Transaction was very efficient. The salesperson was very knowledgeable. There was no pressure. More