Ramsey INFINITI

Great customer service throughout, from sales to service. Highly recommend! They will treat you like family, and truly make the experience a pleasant one. Highly recommend! They will treat you like family, and truly make the experience a pleasant one. More

We have been using Ramsey Infiniti for many years with nothing but good things to say. Unfortunately, something has changed dramatically post covid. The outstanding service team they once had seems to be nothing but good things to say. Unfortunately, something has changed dramatically post covid. The outstanding service team they once had seems to be gone and with them went this dealerships professional integrity and ethics. Our experience today was nothing short of a total con job. Upon dropping off or QX60 for routine maintenance, the service representative was hard to nail down regarding the service required and the cost, from our discussion the total cost I approximated at $850 dollars for front brake replacement, a belt replacement, tire rotation, oil change and two filter replacements. When I specifically asked if the brake rotors were damaged she said “no”. This dealership typically would call and even send a text detailing all the work and costs to get approval for any work to be done. Not this time! Upon picking up the vehicle, total cost was more than $1700!!!! Without any discussion or authorisation they added a number of classic scam service items including a coolant system and transmission system flushes. They also ground the rotors after saying it was not needed. I used to work for NAPA and know that these fluid flushes are expensive nonsensical add ons to bilk customers out of their hard earned cash. Modern automobiles do not require these fluid flushes. For draining the fluid in these two systems and refilling it, they charged me an unauthorised extra $638 dollars plus tax. It was a total scam after all these years building our trust they lost a loyal customer and earned themselves this review. I predict t Ramsey Inifiti will be out of business soon like so many other companies that fall on hard times and think the answer is to exploit loyal customers. More

Fast prompt service for an emergency tire blow out. Krystal Nugent provided great service. Thanks Krystal Nugent provided great service. Thanks More

The people in service are wonderful. I can call and run up with any issue . I can call and run up with any issue . More

I got there they took my car right away, service my car and a free wash. I was out of there within one hour. Very professional. Thanks so much for a great job. and a free wash. I was out of there within one hour. Very professional. Thanks so much for a great job. More

Went in for routine maintenance and Jennifer, Jose, et al. at Ramsey Infiniti went above and beyond to take quality care of my car in a timely fashion. al. at Ramsey Infiniti went above and beyond to take quality care of my car in a timely fashion. More

They are very courteous. Transaction was very efficient. The salesperson was very knowledgeable. There was no pressure. Transaction was very efficient. The salesperson was very knowledgeable. There was no pressure. More

We had my wife's low front passenger tire checked w/no appointment and the dealer took the car right in and plugged the hole immediatly and even washed the car. We have c checked w/no appointment and the dealer took the car right in and plugged the hole immediatly and even washed the car. We have come to expect excellent service from Ramsey Infiniti and they have performed over and above our exoectations every time service is needed. More

We purchased our leased vehicle from our very knowedgable salesperson, Juliette Kim. The Trsnsaction was seamless, efficient and professional. The finance person Eddiie fought to ge knowedgable salesperson, Juliette Kim. The Trsnsaction was seamless, efficient and professional. The finance person Eddiie fought to get us the best rate and the monthly payment on the loan was lower than quoted. It was a pleasure to deal w/sales,finance and service at this dealer. I would stronly recomend this dealer. I recently ourchased my 2019 Q50 off lease. I have owned 7 Infiniti's over the last 11 years purchased at various New Jersey dealers and Ramsey Infiniti is by far the best sales, service and finance dealership I have dealt with. I am very satifified and would highly recomend this dealership. More

Very honest and thorough. This includes sales and service. The facility is clean and I was pleased. This includes sales and service. The facility is clean and I was pleased. More