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Ramsey INFINITI

Ramsey, NJ

4.4
1,630 Reviews

535 Rt 17 South

Ramsey, NJ

07446

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Showing 1,630 reviews

December 27, 2019

Friendly, fast service! I was in and out of there for routine maintenance within an hour, and they made me comfortable with both refreshments a nice comfortable couch and the More

by Paulcfp
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin
Jan 03, 2020 -

Ramsey INFINITI responded

Thanks very much!

December 23, 2019

Excellent as usually Came for regular 10000 maintenance. Service took the promised 1 hour. Cozy waiting area, friendly staff, strong wifi, complementary coffee, everything More

by LEVOL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin S Gikas
Jan 03, 2020 -

Ramsey INFINITI responded

We appreciate the great feedback, thank you for sharing!

December 21, 2019

Quick and painless Everyone listened to my concerns and addressed them without difficulty. Answered all my questions and reassured me that he would be there for future More

by ALABARBIERA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Damien was amazing!, Enrique Liranzo
Jan 03, 2020 -

Ramsey INFINITI responded

Thank you!

December 20, 2019

Too long... Luke in service was really helpful, but getting a hold of him or anyone in service was really difficult. The length of time spent there to change 3 ti More

by SAMBEER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Luke Incognito
Jan 03, 2020 -

Ramsey INFINITI responded

Thank you for bringing this to our attention, and we do apologize for the long wait. Your comments have been passed on to our Service Manager who will address them with our staff in an effort to improve our level of service. We hope you will visit us again soon.

December 17, 2019

Excellent service Tommy helped me when I had to bring in my car for repairs. He was nothing but understanding and helpful whenever I had questions. He made the experien More

by CARABUTLER01
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tommy
Dec 19, 2019 -

Ramsey INFINITI responded

We're glad to see this, thank you for choosing us for your service needs!

December 17, 2019

Great experience Dennis Lutz was great as always. I always go back to him to lease or purchase my Infiniti’s he is professional straight forward and a pleasure to wo More

by JRIVERA22
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Phil Occhino, Enrique Liranzo
Dec 19, 2019 -

Ramsey INFINITI responded

Thank you for the great feedback, we appreciate your business!

December 16, 2019

Good, fast service. I thought the service coordinator did a thorough job. Service took the time they said. Facility was comfortable. Car was washed and was able to lea More

by MJZ521
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Not sure who I worked with. Sorry.
Dec 17, 2019 -

Ramsey INFINITI responded

Thank you for sharing!

December 16, 2019

Service Friendly and courteous service employees. Car was finished with service in an expeditious amount of time. I was provided with a loaner car. My car More

by BMITCHELL93
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Juan
Dec 17, 2019 -

Ramsey INFINITI responded

Thanks very much for sharing, we're glad you had a great experience.

December 16, 2019

Wheel alignment The service advisor and receiving person when entering the dealership and the driver who drop me off we’re all very good people and helped and communi More

by SAURIN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mr. Cruz ( driver who dropped me), Edwin Cruz
Dec 17, 2019 -

Ramsey INFINITI responded

Thank you for your feedback, if you can let us know why you're unhappy with the mechanic, we'd like to address any issues with our Service staff. Thank you.

December 14, 2019

Oil change and tire rotation The service dept. last Wednesday was virtually empty with a few customers. No one came to me to check on my car while a new service person sat in his More

by milosmom
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Don’t remember his name. But the young woman at the service window was instrumental in getting off his butt. I wish I could remember her name. She deserves a raise.
Dec 17, 2019 -

Ramsey INFINITI responded

Thank you for bringing this issue to our attention, we're glad you had a positive interaction with some of our staff, and have passed your comments on to our Service Manager to address with the rest of our Service Team. There is no excuse for such a long wait without proper communication. We hope you will visit us again for a much better experience.

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