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Ramsey INFINITI

Ramsey, NJ

4.4
1,630 Reviews

535 Rt 17 South

Ramsey, NJ

07446

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Showing 1,630 reviews

February 24, 2020

Juan Rivas was excellent. He informed of the work that would be performed, the time it would take and when I got my car it was squeaky clean. More

by ELOISAH74
Recommend Dealer
Yes
Employees Worked With
Juan Rivas
Feb 24, 2020 -

Ramsey INFINITI responded

Thanks very much!

February 24, 2020

We have been customers on and off of the Ramsey Group Nissan/Infiniti since early 1990's I just called recently during the February sales event and was completely blown off and ignored could not even ge More

by lola
Recommend Dealer
No
Employees Worked With
Dennis, John Lasala
Feb 25, 2020 -

Ramsey INFINITI responded

We're very sorry that you had this type of experience with us. There is no excuse for lack of communication. While we have had a change in Management, we are working diligently to continue to offer the very best in customer service. Thank you for bringing this to our attention, and if you would like a personal call back from our new Manager, please reply privately with your contact information.

February 24, 2020

Much better service in the past. Not sure if this was just an off visit. Had work done on heated/ac seats. Had car back 3 days so far and my front heat came on blowing all by itself. And the rear AC did More

by EMJSHOP
Recommend Dealer
No
Employees Worked With
Chris Budde
Feb 25, 2020 -

Ramsey INFINITI responded

We're very sorry that you've had less than excellent service experience with us! If you would like our Service Manager to contact you directly, please reply with your contact information, as we cannot look you up by your screenname. Thank you.

February 21, 2020

Always a pleasure getting my car serviced at Ramsey Infiniti. The people there are always courteous and the work performed is top notch. The waiting area enables me to relax or work on my laptop with More

by Sal
Recommend Dealer
Yes
Employees Worked With
Juan 5 stars
Feb 24, 2020 -

Ramsey INFINITI responded

Thank you for the 5-star review!

February 19, 2020

The best dealer in the whole world .My very satisfied The best dealer in the whole world . My very satisfied with the vehicle I financed, Jason the sales person help me a lot ,thank you ! More

by YVONNEZG
Recommend Dealer
Yes
Employees Worked With
Juan
Feb 24, 2020 -

Ramsey INFINITI responded

Thank you!

February 18, 2020

Disappointing that I requested tire rotation, which I was charged for, but it wasn’t performed. Had to bring car back to service garage to have it done. Offered to have next rotation gratis but trust factor More

by gbutler
Recommend Dealer
Yes
Employees Worked With
Juan Rivas
Feb 25, 2020 -

Ramsey INFINITI responded

We're very sorry that this happened, and we did try to make it right for you. We hope that you will come back for a much better experience next time.

February 18, 2020

I came in to lease a vehicle- I was Not welcomed or properly greeted by the receptionist . When I continued to stand there , she finally asked if I needed anything. Typically, I'd expect to be acknowle More

by FARIDMSW
Recommend Dealer
No
Employees Worked With
Front clerk
Feb 19, 2020 -

Ramsey INFINITI responded

We're very sorry that you encountered this type of behavior with our reception team, there is no excuse for the experience you described. Your comments will be addressed with everyone in that position. If your new vehicle was not properly detailed, we do apologize for that as well. Our team works hard to ensure each vehicle is delivered in pristine condition and if it was not, we invite you back for a cleaning and re-check.

February 18, 2020

Purchase of certified 2017 Infiniti QX70 Limited I purchased a certified pre-owned 2017 QX70 recently from Ramsey Infiniti. The sales person was Willem Ryksen. Willy was professional, trust-worthy an More

by CDAP
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Willy Ryksen
Feb 25, 2020 -

Ramsey INFINITI responded

Thank you for letting us know, we appreciate your business!

February 18, 2020

Loved my experience at Ramsey Infinity. Jason was amazing and made the whole car buying experience easy and pleasant. The Eduardo in the financing department was efficient and skilled. I recommend this deale More

by Lmanfredonia
Recommend Dealer
Yes
Employees Worked With
Edwin Cruz, Enrique Liranzo, Jason Kaplan
Feb 24, 2020 -

Ramsey INFINITI responded

Thank you for the great review, we're glad you're happy!

February 17, 2020

Excellent experience! We have been driving an Infiniti for years, and part of the reason, besides being an excellent car, is the sales and service force of the company. M More

by ROBERT.HACOPIAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Maged Asaad
Feb 17, 2020 -

Ramsey INFINITI responded

Thanks very much for the great feedback Robert, we truly appreciate your business and we're glad you're satisfied with our level of service!

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