Ramsey INFINITI

Had a Saturday appt for an oil change and lit grill kit install. Was greeted by Luke who advised me he would be taking care of me and my vehicle. Very pleasant and professional. He did advise me that the s install. Was greeted by Luke who advised me he would be taking care of me and my vehicle. Very pleasant and professional. He did advise me that the service dept was a little short handed but would try to have my vehicle ready before closing. Unfortunately, it wasn't. Luke explained that he should have it ready on Monday. Now after all the professional and pleasant treatment from Luke, I was hoping it would remain consistent. They gave me a loaner vehicle to use while my vehicle was being serviced. Beautiful vehicle and NOT CLEANED on the inside. My mistake for not checking but I just assumed it would be. I drove off and did not see the stains in the arm rest, some sort of dried pink ice cream or milkshake on the front passenger seat nor the dirt in the rest of the vehicle. The low washer fluid came on when I pulled off but since I wasn't keeping this vehicle no problem. By the time I noticed this it was after Luke called me to say my vehicle would be ready on Monday. On Sunday a malfunction notification came up on the dashboard. I looked in the glove box only to find numerous rental agreements from previous renters. Which tells me your detail dept hasn't clean this vehicle in a long time. Totally unacceptable for anyone to drive off in a disgusting vehicle especially within Covid19 times. No phone number for emergencies on my paperwork or in the glove box. On Monday, Luke calls me and tells me my vehicle is ready at about 3pm. He advises me that they will clean my vehicle and it will be ready when I get there. I get there about 4:30. The employee who brought my vehicle back drove my car like it was his. You have got to be kidding me. No you can't race off with a customers car. You damage my vehicle, yes it can be fixed but it messes up my car fax. My vehicle was not washed. Luke had it sent back to be washed. When it came back the hood looked like it was washed, but how about the rest of the car. When I brought this to the Service dept manager attention he did advise me that the detail guys go home at 5pm and it was after 5pm already. He said he would talk to their boss. You've had my vehicle since Saturday. You took it back before 5pm and did you think I was not going to notice?? What a waist of my time. It upset me that you did a BS job and thought that it was OK. This has not reflection on Luke, this is just detail. I can get an oil change and parts installed in a lot of other places. I chose to come back to Infiniti in Ramsey for the quality and level of professionalism coming from your sales and service department. I've had service at your location before. Vehicle was like brand new that time. This time they dropped the ball and I not satisfied. Unacceptable. More

I had 6 months left on my lease and decided that I should purchase my car. I discussed my decision with the salesman Willie and he helped me through the process. Willie was extremely helpful and very profe purchase my car. I discussed my decision with the salesman Willie and he helped me through the process. Willie was extremely helpful and very professional. More

Juliet Orr sales person was excellent. Efficient Juliet Orr sales person was excellent. Efficient attentive knowledgeable personable professional I would recommend this dealership and Juliet to a Juliet Orr sales person was excellent. Efficient attentive knowledgeable personable professional I would recommend this dealership and Juliet to anyone looking to purchase a new car More

Service solved my issue. The service staff was very professional and courteous. The facility is beautiful. When I picked up my car it was clean and shiny. professional and courteous. The facility is beautiful. When I picked up my car it was clean and shiny. More

Great dealership! Went above and beyond to make the deal possible. They offered every option as well! Helpful knowledgeable and understanding I will definitely recommend this dealership! possible. They offered every option as well! Helpful knowledgeable and understanding I will definitely recommend this dealership! More

Excellent service Juliet Kim (our sales consultant) prepared all the paperwork ahead of time and we came to pick up the vehicle without any delay, Enrique went over the Juliet Kim (our sales consultant) prepared all the paperwork ahead of time and we came to pick up the vehicle without any delay, Enrique went over the financing efficiently including the other warranty programs that were offered. This is our second vehicle that we leased from Ramsey Infiniti. More

Excellent service from Luke and team. Required where repair and was accommodated immediately. Courtesy vehicle provided. Great communication. Replaced portion of muffler system in less than 24 hours. repair and was accommodated immediately. Courtesy vehicle provided. Great communication. Replaced portion of muffler system in less than 24 hours. More

I'm so glad i went to Ramsey Infiniti and Lucas helped me with a good price , and got my car up and running again . Thanks to Lucas and Infiniti things worked out perfect with a good price , and got my car up and running again . Thanks to Lucas and Infiniti things worked out perfect More

Nick and Luke provided excellent customer service and professionalism to myself and my Q50. I will definitely continue to bring my car there. it is always a good and friendly experience when visiting Ram professionalism to myself and my Q50. I will definitely continue to bring my car there. it is always a good and friendly experience when visiting Ramsey Infiniti. More

Ramsey Infiniti has changed not only by look but also by staff. And so far the change has been great. The staff is friendly and helpful and do a great job explaining what’s needed. staff. And so far the change has been great. The staff is friendly and helpful and do a great job explaining what’s needed. More