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Ramsey INFINITI

Ramsey, NJ

4.5
1,631 Reviews

535 Rt 17 South

Ramsey, NJ

07446

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Showing 1,631 reviews

September 04, 2020

Service by Demian was excellent, courteous and helpful and very accommodating he answered all questions, help choose what services and contacted the parts department when a discrepancy arose More

by AKAIN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Demian
Sep 09, 2020 -

Ramsey INFINITI responded

Thank you for choosing Ramsey INFINITI!

September 03, 2020

Had several free oil changes, employee couldn’t find any in system yet I’ve never used one. Took forever to complete oil change (Almost 2 hours) and person “driving” my car to and from service has no mask a More

by Tina.moschella
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Don’t know any names
Sep 03, 2020 -

Ramsey INFINITI responded

Hi Tina, thank you for bringing this to our attention. We apologize for the lack of internal communication regarding your service. Our new GM and Service Manager are looking into this today. They will be reaching out to you shortly.

September 03, 2020

My wife and I brought a 2017 Q50 & Even Tho We was nervous Damion Made sure we had no Problem & still is a great help after as well. Thank You So Very Much! More

by rosewiley
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Enrique Liranzo, Damion Lawrence
Sep 04, 2020 -

Ramsey INFINITI responded

We're so glad to see you had a great experience with our team, thank you for sharing!

September 02, 2020

Maged was extremely polite, knowledgeable, and efficient. He spoke clearly and answered all of our questions to our satisfaction. At no time did we feel pressured or hassled. More

by drvisco
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Maged Asaad
Sep 02, 2020 -

Ramsey INFINITI responded

Thank you for sharing your experience with us, we're glad you're happy!

September 02, 2020

Outstanding sales and service resulted in sticking with the brand and dealership for my next lease. In a word, Ramsey Infiniti’s customer service is outstanding, and it’s what sets them apart from the com More

by LAURIE.COONEY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ed in Finance- GREAT!!!, Edwin Cruz, Maged Asaad
Sep 02, 2020 -

Ramsey INFINITI responded

We're thrilled to see you've had great experiences with our team! We look forward to seeing you again!

September 01, 2020

Don’t buy they lie and blame past employees and pass the buck that it’s not there department, general manager should be able to try to resolve an issue at least More

by Info
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
General manager
Sep 01, 2020 -

Ramsey INFINITI responded

We're sorry that you had an issue during your visit, but leaving multiple reviews without your real name and contact info, makes it impossible for us to try and help you. Please reply privately to this message so we can assist you appropriately. Thank you.

Sep 02, 2020 -

Info responded

You should know exactly what you did not do and maybe you should ask Dave LaGruth you don’t do to loyal customers ugly things.

September 01, 2020

My experience was great salesman Damion was very helpful and understood my needs very happy with my purchase will definitely buy from again thank you Damion thank you infinity More

by Samhat80
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Damion Lawrence
Sep 01, 2020 -

Ramsey INFINITI responded

Thanks for sharing the details of your visit with us, we're glad it was a great one!

September 01, 2020

I had the Opportunity to work with Damion, He is a very knowledgeable Salesman, Honest ,listened to what I wanted. He made it all happen. More

by dashawn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Damion Lawrence
Sep 01, 2020 -

Ramsey INFINITI responded

Thank you for sharing, we're glad you had a great experience with our sales team!

September 01, 2020

The absolute worst service dept. My vehicle was towed to Ramsey Infiniti in NJ, as a result of a flood. My engine was hydro-locked, and insurance company wasn't sure to rebuild or total the vehicle. The ser More

by JLYONS
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Luke Incognito, David carruth mgr., Willy Ryksen, Zack Alhamawandi
Sep 02, 2020 -

Ramsey INFINITI responded

We're very sorry that you had an issue with our Service Department. We have undergone a major shift in Management (for both Service and Sales) in the last month, but that is no excuse for poor communication. We hope that the issue has since been resolved. If not, please contact our new GM Kevin Gilbertson, or our new Service Manager, David LaGruth for immediate assistance.

September 01, 2020

Great service Front the start to the end. Friendly people. Make my experience smooth and enjoyable. Will recommend dealer to everyone. Great dealer. Thank you. More

by DOCLANZA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edwin Cruz
Sep 02, 2020 -

Ramsey INFINITI responded

Thanks so much for sharing, we're glad you're happy with our Service Department!

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