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Ramsey INFINITI

Ramsey, NJ

Overview
Reviews
4.5
1,627 Reviews
Call Dealership (800) 852-8117
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535 Rt 17 South

Ramsey, NJ

07446

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Showing 1,627 reviews

December 28, 2022

Professional and courteous service. Didn’t try to upsell me on anything I didn’t need. Will continue to return! More

by PJM
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Jenn Valleau
Report | Print
Jan 30, 2023 -

Ramsey INFINITI responded

Thank you for trusting us with your vehicle! We are glad you're happy with your service experience!

December 28, 2022

Went in to have my car service. It was awesome service provided Thanks for all the team do More

by JOHNTHOMAS5960
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
luke Incognito
Report | Print
Jan 30, 2023 -

Ramsey INFINITI responded

We're happy to see that you had a 5-star experience! Thank you for taking the time to rate us.

December 22, 2022

The most pleasant and accommodating dealerships I’ve ever been too . Everyone is so helpful . If you have a problem they can fix it or find the solution, either way you will be happy ! More

by Zaire
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jen
Report | Print
Dec 23, 2022 -

Ramsey INFINITI responded

Thank you for the great feedback, Zaire! Our staff works hard to provide a great experience, and we're happy to see that your visit went smoothly.

December 22, 2022

Great experience. We were very pleased with the dealership. Would recommend to friends and family. More

by jenn
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Leon
Report | Print
Dec 23, 2022 -

Ramsey INFINITI responded

Thank you for the great feedback, Jenn! We appreciate it and we're happy your visit went smoothly.

December 12, 2022

It’s always an exceptional experience knowing I will receive top of the line service and I’ll be in and out quickly. More

by IChestnut@optonline.net
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer , Edwin Cruz, luke Incognito, Nuno Santos
Report | Print
Dec 14, 2022 -

Ramsey INFINITI responded

We're happy to see that you're having 5-star experiences in our Service Center! Thank you for taking the time to leave your feedback!

November 26, 2022

I had a loan in place from my credit union ,the sales manager and sales associate reported to me that they sent the purchase order to my bank on 11/23/22 .which they never did i was contacted twice to ma More

by JOHNTHOMAS5960
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Jose Canales
Report | Print
Nov 30, 2022 -

Ramsey INFINITI responded

We're very sorry to see that you had an experience like this with us. We appreciate you bringing it to our attention and assure you that the issues you encountered will be addressed with our staff appropriately.

Nov 30, 2022 -

JOHNTHOMAS5960 responded

Thanks, looking forward to conducting business with Infiniti . Thanks for having this conversation

November 21, 2022

Friendly, timely, competent. Clean cooperative. I have no more thoughts to share on your question More

by Unknown
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Colin Hoffmann, Dennis Lutz
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Dec 09, 2022 -

Ramsey INFINITI responded

Thank you for the positive rating! We're glad to see that you had a great experience.

November 21, 2022

Juliet worked with me and guided me all the way through the transaction. She was very helpful and patient. Everyone I dealt with were extremely professional. More

by Pharris419
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Jose Canales
Report | Print
Dec 09, 2022 -

Ramsey INFINITI responded

Thank you for the great feedback! We're so happy to see that you had a great experience working with Juliet. We appreciate your kind comments and look forward to seeing you again!

November 17, 2022

Lousy experience, sold a horrible CPO, Claimed they checked car and not to be the case More

by craiger1313
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Danielle and Alex in used cars
Report | Print
Nov 18, 2022 -

Ramsey INFINITI responded

Hello, we are very sorry to see these comments would like to speak to you about your negative experience. Please send your real name and contact info to reviews@ramseycars.com so we can have our Management Team reach out to you. Thank you.

Nov 18, 2022 -

craiger1313 responded

Craighweissman@gmail.com 609-468-8427 I have the car three weeks and had to replace the front tires which were bald, break filter, in cabin micro filter. That’s on top of them having to replace a seal under the windshield which required the molding to be removed and replaced

Nov 28, 2022 -

craiger1313 responded

General Manager Kevin Gilbertson reversed his decision to replace my tires after the his used car manager and I agreed that I would be refunded. I have pictures of bald tires that they sold me and he is as dishonest as they come. Please be cautions when working with this group. They don't go through a full CPO inspection

Nov 30, 2022 -

Ramsey INFINITI responded

We are very sorry to see that you're disappointed. Your vehicle went through every level of the INFINITI Certification process and was cleared for sale. We can provide all of our documentation if you would like to see copies. We have not received any photos from you regarding your tires, and our records indicate that when you came in your front tires were 8/32 and rear 10/10. We tried to work with you to replace two under the INFINITI Warranty, but you chose to go to another INFINITI dealer instead of coming back to us. Which if you did, we would've been able to help. If you would like to discuss this further, please reach out to me directly. Regards, Kevin Gilbertson, General Manager 201-825-4040 ext 5917

October 29, 2022

Very professional Excellent service tech Nuno Works to please the client Will highly recommend Excellent wait area More

by Inspector
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nuno Santos
Report | Print
Nov 02, 2022 -

Ramsey INFINITI responded

Thank you for sharing your service experience with us, we're glad it was a great one!

Nov 02, 2022 -

Inspector responded

Excellent service mag nuno

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