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Ramsey INFINITI

Ramsey, NJ

4.5
1,631 Reviews

535 Rt 17 South

Ramsey, NJ

07446

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Showing 1,631 reviews

November 12, 2020

Aweful experience. Service Did not correct either problem even though I spent $1500 dollars. Now have to waste time bringing the car back next week More

by Scott
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Nino Santos
Nov 13, 2020 -

Ramsey INFINITI responded

We're very sorry to see this happened! If you haven't been in touch with our Service Manager yet, please give him a call or email so he can help assist you: David LaGruth - dlagruth@ramseyinfiniti.com or 800-930-2713.

November 12, 2020

It was an absolute pleasure and easy process. Staff was very friendly and pleasant. I highly recommend this service center. Thank you all for the great work! More

by MAIL2CKIM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edwin Cruz
Nov 13, 2020 -

Ramsey INFINITI responded

Thanks so much for choosing us for your service needs, we appreciate your business!

November 10, 2020

The dealership staff is very courteous and knowledgeable. My wait time was minimal. The updated wait area is awesome! Lots of space and charging stations. More

by DEIDRAVARONA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edwin Cruz
Nov 11, 2020 -

Ramsey INFINITI responded

Thank you for choosing us for your service needs, we're glad you're happy!

November 08, 2020

They left me waiting 2 1/2 hour’s for a small 10 min fix While the gentleman lied that they working on it Until I confronted them More

by MARYLEV
Customer Service
Recommend Dealer
No
Employees Worked With
Edwin Cruz
Nov 09, 2020 -

Ramsey INFINITI responded

We're very sorry to see that you had a long wait! Your comments have been forwarded to our Management team who will address the issue you encountered with our team. We hope that you will return to us in the future for a much better experience.

November 07, 2020

Excellent service overall. I was kept informed about the servicing of my vehicle along the way. My service representative was very informative, excellent work and service. More

by LENFORD.HENRY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edwin Cruz
Nov 09, 2020 -

Ramsey INFINITI responded

We're happy to see you had a great service experience, thank you for sharing!

November 07, 2020

The best for a premier luxury experience. I've been so most of the dealerships in the area over the years and Ramsey Infinity has been the best experience for sales and service.. More

by MVECERA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dennis Lutz, Enrique Liranzo
Nov 09, 2020 -

Ramsey INFINITI responded

Thank you for the positive feedback, we're glad to see you're having great experiences with us!

November 06, 2020

Everyone is always at the top of their game and see to all the cars needs and makes me feel that they listening to what I’m saying More

by Cifcity
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Luke Incognito 5,stars, Willy Ryksen, Edwin Cruz
Nov 06, 2020 -

Ramsey INFINITI responded

Thank you for the kind feedback, we're happy you had a great experience!

November 06, 2020

Customer services was OUTSTANDING as usual. Luke and Edwin in the Service dept is alway caring and Thorough. Bought my use Qx60 on May 2nd 2020. Beautiful car and will alway com back for service at Ram More

by RUPERTD2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edwin Cruz
Nov 09, 2020 -

Ramsey INFINITI responded

Thanks so much! We hope you're loving your QX60 - we look forward to seeing you again!

November 05, 2020

Very disappointed, took me 4 calls to get in touch with the advisor. When I asked if I was getting a discount he told me I was. Checked the invoice did not see any discount. With what I paid I was eligible More

by ARELIS1972
Customer Service
Price
Recommend Dealer
No
Employees Worked With
Tom Jacob
Nov 06, 2020 -

Ramsey INFINITI responded

We're sorry to see that you had this experience with your recent service visit! If you have any questions regarding your bill, please don't hesitate to reach out to our Manager, Dave La Gruth at dlagruth@ramseyinfiniti.com or 800-930-2713. Thank you.

November 04, 2020

Overall I have many good service visits, but my last was disappointing. The first young man with whom I dealt was very pleasant and professional. He was not there when I picked up the car, and the second pe More

by ALLERINI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mini - He was very nicely to deal with I have no idea who the person named here is.
Nov 04, 2020 -

Ramsey INFINITI responded

Thank you for your honest review! We love knowing that you have had great experiences with us, but we also appreciate hearing when things don't go as they should. Your comments will be addressed with our team immediately and we hope that you will return for a much better service experience in the future.

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