Ramsey INFINITI

The people are very nice when they help you. It is not about the character or the advisor or employees. It is about the operational process. Three times I asked for a loaner. All three times it was c about the character or the advisor or employees. It is about the operational process. Three times I asked for a loaner. All three times it was confirmed. All three times I did not get a loner. The first two times I left and asked them to call me when loaners were available. Never received a call. Finally I realized I would not get one. I just decided to get the service done during this pandemic and just be done with Infiniti as a brand given the weak support network. I will not be returning to the brand nor the dealer. Their employees try but clearly management and operational process requires improvement. It’s a shame and no wonder why the Nissan struggles currently. More

Overall great experience. Would have given 5 stars except that they tried to slip in a certified fee for $1300. I caught it at the very last minute and thankfully they took it off. Basically they tried to ch that they tried to slip in a certified fee for $1300. I caught it at the very last minute and thankfully they took it off. Basically they tried to charge me $1300 for “Certifying” the car, even though they were selling the car as Pre-Certified. Wish they hadn’t done that, otherwise it was a great experience all around. More

Great work. Was able to drop my car off, get a loaner and pick my car up again without issue. The service team also uncovered an additional problem which was fixes as well. pick my car up again without issue. The service team also uncovered an additional problem which was fixes as well. More

First time visiting this service department. Place is very clean, staff is friendly and very professional. Great experience! I will definitely bring my car for services again. very clean, staff is friendly and very professional. Great experience! I will definitely bring my car for services again. More

Damion was a pleasure to work with!!! Would buy a car from him again. Show room was clean and everyone was friendly and attentive. Thank you! from him again. Show room was clean and everyone was friendly and attentive. Thank you! More

Juliet Kim in sales and Enrique Liranzo in Finance are top notch . Professional , prompt , friendly and knowledgeable . It was a pleasure purchasing a car. Juliet in particular went out of her way to ensu top notch . Professional , prompt , friendly and knowledgeable . It was a pleasure purchasing a car. Juliet in particular went out of her way to ensure a positive experience . More

Service was fast and they kept me informed of the status of my car. The service rep was friendly. The loaner car provided was good and service rep ensure I knew how to maneuver the features. of my car. The service rep was friendly. The loaner car provided was good and service rep ensure I knew how to maneuver the features. More

Service was alright at this dealership. I felt like they were trying to charge me for something that should not have been charged for in a car that had extremely low mileage. They ultimately did fix it, but were trying to charge me for something that should not have been charged for in a car that had extremely low mileage. They ultimately did fix it, but I wound up having to make several hour long trips back and forth.I love Infiniti cars, but service needs to make me want to buy. ( my Cadillac dealership was over the top service and that is a consideration when it is time for my new car in February) More

Customer service went above and beyond. Dennis and Eddie were both terrific to do business with. My daughter absolutely loves her Q50 and so do I. Thanks again were both terrific to do business with. My daughter absolutely loves her Q50 and so do I. Thanks again More

Convenient location. Knowledgeable and polite personnel. Service without delays and unnecessary charges. Appointments are kept and followed. Good communications. Waiting are is large, clean and comfortable. Service without delays and unnecessary charges. Appointments are kept and followed. Good communications. Waiting are is large, clean and comfortable. More