Ramsey INFINITI

Excellent customer service from Ms. Juliette Kim in sales. Service department is very efficient. This is my third infinity vehicle and so far I am very pleased. sales. Service department is very efficient. This is my third infinity vehicle and so far I am very pleased. More

They were very nice and professional. The service department did an oil change and a tire rotation on my car and even applied a coupon to help me out! They also give you a complimentary car wash whic department did an oil change and a tire rotation on my car and even applied a coupon to help me out! They also give you a complimentary car wash which was super nice! Will definitely go back for future services More

Great dealership.. everyone is very friendly have a large selection of vehicles to choose from. I recommend for anyone looking to buy a Infiniti. Go buy. selection of vehicles to choose from. I recommend for anyone looking to buy a Infiniti. Go buy. More

Great experience, they made it so easy. Willy was wonderful!! I am so happy with my new car and would recommend this dealership to anyone wonderful!! I am so happy with my new car and would recommend this dealership to anyone More

Nice people but system filled with errors with little desire or ability to help. Wont buy Infiniti again. Dealer network not on par with other luxury marquis. desire or ability to help. Wont buy Infiniti again. Dealer network not on par with other luxury marquis. More

Very disappointed with the service that I got, I was not Very disappointed with the service that I got, I was not able to reach anyone that was able to help me until my broker contact them and asked that t Very disappointed with the service that I got, I was not able to reach anyone that was able to help me until my broker contact them and asked that they call me, If I would just deal with my broker than all would probably be good, but unfortunately I did have to talk to the dealer and they were so not helpful, I would not run back to the dealership so fast again. Either way the department that I was dealing with was finance. More

This dealership has always been a pleasure to deal with. They’re courteous, concerned and seem to be interested in making their customers happy every time. They’re courteous, concerned and seem to be interested in making their customers happy every time. More

I go back to Ramsey Infiniti for service because of two individuals. The service technicians - Tom Jacob and Luke Incognito are fair and customer focused. I can take my vehicle anywhere for service since i individuals. The service technicians - Tom Jacob and Luke Incognito are fair and customer focused. I can take my vehicle anywhere for service since it is out of warranty, but go back because of how they treat me. More

The people are very nice when they help you. It is not about the character or the advisor or employees. It is about the operational process. Three times I asked for a loaner. All three times it was c about the character or the advisor or employees. It is about the operational process. Three times I asked for a loaner. All three times it was confirmed. All three times I did not get a loner. The first two times I left and asked them to call me when loaners were available. Never received a call. Finally I realized I would not get one. I just decided to get the service done during this pandemic and just be done with Infiniti as a brand given the weak support network. I will not be returning to the brand nor the dealer. Their employees try but clearly management and operational process requires improvement. It’s a shame and no wonder why the Nissan struggles currently. More

Overall great experience. Would have given 5 stars except that they tried to slip in a certified fee for $1300. I caught it at the very last minute and thankfully they took it off. Basically they tried to ch that they tried to slip in a certified fee for $1300. I caught it at the very last minute and thankfully they took it off. Basically they tried to charge me $1300 for “Certifying” the car, even though they were selling the car as Pre-Certified. Wish they hadn’t done that, otherwise it was a great experience all around. More