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Ramsey INFINITI

Ramsey, NJ

4.5
1,629 Reviews

535 Rt 17 South

Ramsey, NJ

07446

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Showing 1,629 reviews

December 30, 2020

A Very clean and comfortable environmentService managers A Very clean and comfortable environment Service managers were forthcoming and worked with me on price for additional services required during my oil More

by CUSTDECLINE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Luke Incognito , Edwin Cruz
Dec 31, 2020 -

Ramsey INFINITI responded

Thank you for the great feedback! We appreciate it and we're happy your visit went smoothly.

December 29, 2020

After 2 visits, each time being told it was fixed, and about $1,000 to fix my heater, it still does not work correctly. Now I’m forced to return for a 3rd visit. If you knew up front, would you make that More

by alternator
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Luke incognito
Dec 30, 2020 -

Ramsey INFINITI responded

We're very sorry that you're having issues with the repair to your vehicle, and apologize for the inconvenience that you have to return again. Please ask for our Service Manager, David LaGruth when you come in.

December 26, 2020

I had a scheduled appt for programming of a new car key fob which they were supposed to supply. I was told once I arrived and sat down to wait, that unfortunately they did not have the correct key fob for More

by JOSFALTO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Edwin Cruz
Dec 28, 2020 -

Ramsey INFINITI responded

We're very sorry that this happened. When you arrived for your appointment, parts advised us they did not have the key in stock (something we usually do have). We called another local dealer and they did not have the key in stock either. As we mentioned, we could order one and when it arrived, we would not charge for labor, only the cost of the key. We apologize for the inconvenience this has caused and we hope you'll return to us in the future for a much better experience.

Dec 28, 2020 -

JOSFALTO responded

I have already addressed the issue. Thank you. I hope in the future I will be able to get my issues resolved at the time of my appt.

December 25, 2020

The staff was warm and friendly. The service was efficient and thorough. I have never had a problem at this dealership. Not my first vehicle from here and I always bring it back here regularly for s More

by jdfriedmd
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nuno (service agent)
Dec 28, 2020 -

Ramsey INFINITI responded

Thanks so much for choosing us for your service needs, we appreciate your business!

December 25, 2020

Juliet was amazing. Efficient, professional and helpful. Very no- nonsense. From the beginning we felt informed but not pushed. She is terrific- perfect car sales person!! More

by SUSAN.GARCIA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Juliet Kim, Enrique Liranzo
Dec 28, 2020 -

Ramsey INFINITI responded

We're glad you had a 5-star experience, thank you for sharing!

December 25, 2020

Have used Ramsey Infinity for 4 cars Excellent service Professional staff and sleek modern showroom. We have shopped around this dealer always gives the best and fair prices More

by SALDPM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edwin Cruz, Enrique Liranzo, Jason Kaplan
Dec 28, 2020 -

Ramsey INFINITI responded

Thank you for your loyalty! We appreciate your business and we're glad to see you're having great experiences with our team!

December 24, 2020

I am always able to get my car serviced by a courteous & knowledgeable service advisor. This most recent visit i was in and out in approx 1 hour. More

by SDORAN1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stavros Sirioti
Dec 28, 2020 -

Ramsey INFINITI responded

Thank you for sharing your service experience with us, we're glad it was a great one!

December 23, 2020

Both Juliet Kim and Edwin Cruz were amazing to work with. Quick process and great service. Juliet was able to provide me with help in terms of a great price point and perfect vehicle. Edwin was extremely kno More

by Jackie T.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Juliet Kim, Edwin Cruz, Edwin Cruz
Dec 24, 2020 -

Ramsey INFINITI responded

Thank you for the great feedback! We appreciate it and we're happy your visit went smoothly.

December 23, 2020

Very courteous and helpful! Luke wrote down all my concerns. Just wish the ticking sound went away, maybe it’s a normal Infiniti engine sound. More

by KINGSANDIP
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edwin Cruz
Dec 24, 2020 -

Ramsey INFINITI responded

Thank you for sharing your service experience with us, we're glad it was a great one!

December 23, 2020

Dennis was great to deal with and we love the QX60.Will Dennis was great to deal with and we love the QX60. Will be back when lease is up to upgrade to new Model and definitely use Dennis More

by Andrew.weiss11
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Enrique Liranzo
Dec 24, 2020 -

Ramsey INFINITI responded

We're happy to see that you had the type of experience that we strive to provide, Andrew. Thank you for sharing!

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