Ramsey INFINITI

Luke was very thorough in explaining what they found/did not find wrong with my vehicle. He and another service rep took the time out to make sure i was 100% comfortable with my bluetooth system which was r not find wrong with my vehicle. He and another service rep took the time out to make sure i was 100% comfortable with my bluetooth system which was reset. More

Excellent Service. Quality of work was superb .Explained the service very well.I had no questions About the service.. They checked out the car and found two that had to be replaced. the service very well.I had no questions About the service.. They checked out the car and found two that had to be replaced. More

-Waiting 15 minutes to be greeted in the bay-Did not -Waiting 15 minutes to be greeted in the bay -Did not have a record of my service appointment -Did not have a recorded of my vehicle. It was purchas -Waiting 15 minutes to be greeted in the bay -Did not have a record of my service appointment -Did not have a recorded of my vehicle. It was purchased at Ramsey Infiniti. -Could not drive me back home or offer a loaner vehicle. No bandwidth. - Did not hear back from a service advisor on repairs for over 24 hours. I initiated contact at 5pm the day I dropped off vehicle and was told service advisors departed for the day. - Received an unsolicited text from your system advising me of over $5k in repairs...without speaking to a service advisor... -Finally spoke to a service advisor and explained the mechanical issues with my vehicle. - finally dropped of my vehicle 3 hours late the following day.... More

I purchased my used certified vehicle on 2-16. On 2-17 I noticed 3 things wrong, head rest not going down, sunroof would not close, and traction control warning permanently on. Brought vehicle on 2-22 for r noticed 3 things wrong, head rest not going down, sunroof would not close, and traction control warning permanently on. Brought vehicle on 2-22 for repairs. Was informed daily vehicle would be ready. On 3-3, 2 weeks, I finally picked up my vehicle. Seems to me a certified vehicle should be in tip top shape since this adds about $1300.00 to the price of the car. I found out it really had nit been inspected. I love my car and hope there is nothing else wrong. Just disappointed about the problems and how long it took to repair. Leon was a good salesman and answered all my questions. He was very forthcoming with all the features, bells and whistles on the car. My sales experience was good. I was very disappointed with service. Since it’s my first Infinity, not to sure about service usually provided at this dealership. But just very frustrating not having my new used car. The loaner was great but it wasn’t my car. More

Dennis Lutz has been my go to for 15 years, I will follow him wherever he goes, helpful & very knowledgeable-takes good care of his customers him wherever he goes, helpful & very knowledgeable-takes good care of his customers More

Positive experience at the dealer. The service guy who went over my bill was super helpful. He ran out to get a new battery for my remote just as I was leaving since I forgot to mention it initially. True went over my bill was super helpful. He ran out to get a new battery for my remote just as I was leaving since I forgot to mention it initially. Truely appreciated him going above and beyond! I just don’t remember his name! More

Good service, friendly customer service from Edwin. He kept me informed every step of the way. Car was cleaned and overall experience was terrific. A wonderful experience. kept me informed every step of the way. Car was cleaned and overall experience was terrific. A wonderful experience. More

I love this dealership. I drive over an hour to get there and there’s one much closer to me. The customer service is amazing. and there’s one much closer to me. The customer service is amazing. More

The only issue I have is there should be more loyalty perks for customers who have leased multiple Infinitis in the past. We should at least get free oil changes for the life of the lease perks for customers who have leased multiple Infinitis in the past. We should at least get free oil changes for the life of the lease More

Service 2 weeks ago good except.when I called to check car was there 5 days asked for Nino spoke to Luke put on hold for 10minutes no one picked up hung up car was there 5 days asked for Nino spoke to Luke put on hold for 10minutes no one picked up hung up More