Ramsey INFINITI

TERRIBLE CUSTOMER SERVICE! WOULD NOT RECOMMEND! Had brake service done and had a phone discussion with Chris Fontenot regarding the 10% coupon available online. He agreed to apply it, but mistakenly did not service done and had a phone discussion with Chris Fontenot regarding the 10% coupon available online. He agreed to apply it, but mistakenly did not as the coupon was not presented in person. After numerous calls to both him and his manager regarding crediting my credit card for the $35.00 overcharge, we finally received a call back a few days later. It was Chris Fontenot saying that he discussed it with his boss and they would rather loose our business than refund us $35.00. OK, so be it. If you like dealing with companies that sell $35,000-$60,000 products and then don't even maintain their own promises for nominal amounts of money, don't say you weren't warned. I will take my business elsewhere, and strongly suggest you do, too. Loosing customers over $35.00? Pathetic. With so many good companies lining up to EARN your business, why would you bother dealing with a car dealer who doesn't understand the most basic principle in business: THE CUSTOMER COMES FIRST! On top of that, one of the services that was requested wasn't even done! Looks like I'll be visiting Infiniti of Englewood or Fette Infiniti from now on... More

Khalid the GM was super duper nice and friendly. These guys do not beat around the bush. They want to get you in, make you happy and send you out the door. I worked with them on my trade, and they gave me guys do not beat around the bush. They want to get you in, make you happy and send you out the door. I worked with them on my trade, and they gave me a fair price for my vehicle. If I buy another Infiniti, you better believe I'm coming back..oh yeah, 1 more thing, I drove 2.5 hours from Philly to get here. They took me through the vehicle, made sure I'm comfortable with everything. Dan in finance was nice too. He worked with me to get the warranty that I want. Only 1 negative is they didn't fill my car with gas because it was used. It was a policy that they said is in place. Not bad though considering the savings I got. By the way, I bought an EX35 and I love it. More

I leased my first Infiniti from Ramsey and dealt with Willy 3 years ago as a walk in. It was the smoothest car buying/leasing experience Ihad ever had......... until this latest leasing. Willy's professi Willy 3 years ago as a walk in. It was the smoothest car buying/leasing experience Ihad ever had......... until this latest leasing. Willy's professionalism and organization is outstanding and makes a very personal experience of leasing a car, which can be stressful, actually an enjoyable one! Even the paperwork was easy to complete since it was all in order, no surprises, and exactly what we discussed. This transaction was done very quickly and I felt completely comfortable that I was in good hands as a customer. In addition, I would like to add, everyone I have dealt with including the service department, sales manager and the finance manager (Jay this time around), makes leasing and driving a fabulous car even more enjoyable. More

I would like to take a moment to commend your dealership on the quality of service I recently received. Alex Malke, my salesman, was very attentive and went the extra mile to get me into the car I really w on the quality of service I recently received. Alex Malke, my salesman, was very attentive and went the extra mile to get me into the car I really wanted. His professionalism should be noted and rewarded. Alex took the time to answer my many questions in a timely manner and made me feel very comfortable with my choice. Your finance office is extremely friendly and knowledgeable, also answering any questions I had for them. I will definitely be recommending your dealership and appreciate the sincere treatment that I received. I look forward to working with you again in the future and hope that I can count on the same professionalism going forward. Sincerly, Lisa Marie Thunell More

I must say Ramsey Infiniti was by far the nicest dealership I've ever been to. It has a wonderful showroom. I worked with the salesman Bernie who was by far the best salesman I've ever worked with. dealership I've ever been to. It has a wonderful showroom. I worked with the salesman Bernie who was by far the best salesman I've ever worked with. He knew the car inside out and was no pressure and honest. I have two small children which Bernie entertained quite well. Also, important to me is the follow up and people returning my calls which was done is Excellent fashion. The sales manager Khalid was a pleasure to deal with. He was very straight forward which I like. If you want great service and a knowlegable and funny definately see Bernie. I love my Infiniti so much!! More

My experience with Ramsey Infiniti has been extremely professional and customer focused. I have been very fortunate to work with Willy for the purchase of my last two cars- I never want to work with anyo professional and customer focused. I have been very fortunate to work with Willy for the purchase of my last two cars- I never want to work with anyone else! He is such a great guy - awesome to talk with and not all about just selling you a car, all my dealings with Ramsey have been great - everyone is eager to help - you don't find this kind of service very often that's why I am staying with this Infiniti family! More

Alex and Jay really made my 1st car-buying experience easy and enjoyable. They were polite, knowledgeable, and helpful-very helpful! They were willing to go the extra mile to ensure I was satisfied with easy and enjoyable. They were polite, knowledgeable, and helpful-very helpful! They were willing to go the extra mile to ensure I was satisfied with my purchase. I am extremely glad I chose Ramsey Infiniti. More

Excellent experience. Second Infiniti purchased from Ramsey. Fair, honest, and pleasant to deal with. Alex Malke was a pleasure to work with. We tried other dealers in the area, but they were evasive Ramsey. Fair, honest, and pleasant to deal with. Alex Malke was a pleasure to work with. We tried other dealers in the area, but they were evasive about pricing and availability of vehicles. Do not hesitate to got to Ramsey. More

It was great as always working with Willy. He made it fun to purchase a new car. We want to thank everyone at Ramsey Infiniti for all there help and support through out the whole process. You all made our ex to purchase a new car. We want to thank everyone at Ramsey Infiniti for all there help and support through out the whole process. You all made our experince a real pleasure. Once again thank you for all you support. More