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Ramsey INFINITI

Ramsey, NJ

4.5
1,627 Reviews

535 Rt 17 South

Ramsey, NJ

07446

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Showing 1,627 reviews

April 20, 2021

Great place! The dealership is very nicely set up. It’s bright and spacious. Lots of merchandise on display. Everyone is very friendly. I worked with Leon May. Leon was very professional and patient. He we More

by BRONSTEIN.IRINA
Recommend Dealer
Yes
Employees Worked With
Leon May, Ryan Stewart , Enrique Liranzo, Jose Canales
Apr 20, 2021 -

Ramsey INFINITI responded

Thank you for the great comments, we're glad to see that you had a positive buying experience!

April 20, 2021

Nuno was professional and kind. Kept me updated on work and had car brought back to me. He went over and above my expectations! Thank you! More

by JILLKALB1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nuno Santos
Apr 20, 2021 -

Ramsey INFINITI responded

We're so glad to see you had a great experience with our Service Department, thank you for sharing!

April 19, 2021

The salesman said the QX50 ran on Regular gasoline and it had the kickplate that would open the trunk which it doesn’t and it runs on premium gas I found out More

by ANGELANOREEN
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Enrique Liranzo, Jose Canales
Apr 20, 2021 -

Ramsey INFINITI responded

We're very sorry to see that you were misinformed, Angela. If you have further concerns regarding your new vehicle, please reach out to our General Manager, Kevin Gilbertson for assistance - 201-825-4040 ext. 5102.

April 19, 2021

Conor was polite, knowledgeable , responsive and professional , the experience every customer wants. In the future please do not place 25 word minimum requirements on your survey responses More

by RALF0502
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Conor from the service Dept , apologies do not recall his last name
Apr 20, 2021 -

Ramsey INFINITI responded

Thank you for sharing your experience with us, we're happy to see that it was a great one! We are working on improving our survey experience. The 25-word minimum is Dealer Rater's policy to ensure a legitimate review. Thank you for your feedback!

April 19, 2021

This service department is the worst I have ever encountered. Car was in 3 times for service and three times there was an issue. This last time I brought car in and didn’t hear from anyone for thre More

by Ljdnnj
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Someone named Connor was who I dealtvwith
Apr 20, 2021 -

Ramsey INFINITI responded

We're very sorry to see that you've had negative experiences with us. We're unfortunately unable to look you up without your real name, so if you'd like us to try and help with this, please contact our Service Manager Luke Incognito at lincognito@ramseyinfiniti.com or 800-930-2713. Thank you for bringing your experiences to our attention.

April 17, 2021

Overall great experience buying a used car. The experience was a very classy, professional atmosphere. Our sales person, Thalia Holst was very friendly and helpful. If she wasn’t sure she made su More

by janetcruz9902
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Enrique Liranzo, Thalia Holst, luke Incognito
Apr 19, 2021 -

Ramsey INFINITI responded

Thank you for the great comments, we're glad to see you had a positive experience!

April 16, 2021

I brought my car in three times to fix the same two issues and they are still not resolved. The exclamation mark is still coming in and I still hear the vibration noise More

by Ungerjano
Customer Service
Quality Of Work
Recommend Dealer
No
Employees Worked With
I am not sure who handled this
Apr 20, 2021 -

Ramsey INFINITI responded

Hello, our Service Manager did speak to you before and after your service. As he mentioned, we did do everything we could at the time to replicate and address your problem. We'd be more than willing to address your concerns again if you would like to give us a call. 800-930-2713 Please ask for Luke Incognito. Thank you.

April 16, 2021

Service is great, Staff the area very nice and friendly. I’m going to get oil exchanged every time from Secaucus. I have Clifton Dealership Mach closer and I don’t go there! More

by XHAFERSINANI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edwin Cruz, luke Incognito, Tom Jacob
Apr 19, 2021 -

Ramsey INFINITI responded

We're so happy to see reviews like this, thank you for sharing!

April 15, 2021

Everything went according to plan, everyone treated us well, loaner car was good and work was done on time, wheels came really looking good. thank you all More

by Cifcity
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nuno Santos
Apr 15, 2021 -

Ramsey INFINITI responded

Thank you for sharing your service experience with us, we're glad it was a great one!

Nov 13, 2021 -

Cifcity responded

It always is

April 15, 2021

The best dealer service service advisor Nuno very detailed honest and had car ready when he told me. Luke the service manager also found problems I was not aware of and took care of them.These guys a More

by Bob Giannantonio
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Luke, luke Incognito, Nuno Santos
Apr 16, 2021 -

Ramsey INFINITI responded

We're very happy to see this, Bob. Thank you for sharing your service experience with us!

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