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Ramsey INFINITI

Ramsey, NJ

4.4
1,630 Reviews

535 Rt 17 South

Ramsey, NJ

07446

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Showing 1,630 reviews

July 19, 2021

Extremely disappointed with the communication throughout the process due to engine replacement & not having my QX 80 for 2 + months (27K miles). I called multiple times to get answers. More

by Djb1367
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Nuno Santos
Jul 22, 2021 -

Ramsey INFINITI responded

We've very sorry to see that you had this issue with our Service Department. We hope that you'll continue to utilize Ramsey Infiniti for your service needs, and have much more pleasant experiences going foward.

July 16, 2021

This is the best Infiniti dealer by far! Nuno and Luke are the best!!! Your vehicle will be service with special care!!! Great service every time!!! More

by Newarkcop66
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edwin Cruz, luke Incognito, Nuno Santos, Tom Jacob
Jul 22, 2021 -

Ramsey INFINITI responded

Thanks for sharing the details of your Service visit with us, we're glad it was a great one.

July 03, 2021

I worked with the Sales Manager Jose Canales. I found him to be extremely forthright, personable and easy to talk with. He and this dealership get 5 stars. More

by EllieM
Recommend Dealer
Yes
Employees Worked With
Jose Canales
Jul 06, 2021 -

Ramsey INFINITI responded

Thanks so much for the great feedback, Ellie! We're happy to see that Jose gave you a great experience!

June 10, 2021

Excellent customer service and friendly staff. Sales and finance reps were very informative and knowledgeable. I would definitely recommend this dealership to my friends and family. More

by CINTHYA.MEDINA88
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stanley , Enrique Liranzo, Colin Hoffmann
Jun 11, 2021 -

Ramsey INFINITI responded

We're happy to see that you had the type of experience that we strive to provide. Thank you for sharing!

June 02, 2021

Worked with Dennis lutz and it couldn’t be smoother. This is not the first time I have worked with him and it always goes very smoothly working with finance also easy no pressure which I like. I recommend th More

by hrseman50
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dennis Lutz
Jun 03, 2021 -

Ramsey INFINITI responded

Thanks so much - we appreciate the kind feedback and support for our team! We look forward to seeing you again!

May 10, 2021

Only one query , not really major but why does customer have to be charged for shop repair order.? Most recent charge was 17.50 on a $900 service job. isnt a shop order responsibility of company system More

by gerryo2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Hannon
May 10, 2021 -

Ramsey INFINITI responded

Hello, if you have any questions regarding your service bill, please reach out to our Service Manager Luke Incognito at lincongnito@ramseyinfiniti.com or 800-930-2713. Thank you, we appreciate you choosing us for your service needs!

April 30, 2021

Recent Service appointment went very smooth All was very efficient and within time schedule. Agreed upon. The Service coordinator (Nunno) was very helpful and professional More

by LINCOLN72
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edwin Cruz, luke Incognito, Nuno Santos, Tom Jacob
May 04, 2021 -

Ramsey INFINITI responded

Thank you for the great feedback! We appreciate it and we're happy your visit went smoothly.

April 22, 2021

Excellent service would Recommend this dealership to my friends that have Infiniti cars. They make you feel at home and want to get your car serviced there 👍🏾👍🏾👍🏾 More

by uniquewill79
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
luke Incognito
Apr 26, 2021 -

Ramsey INFINITI responded

Thanks so much for sharing, we're happy to see that you're having great experiences with us!

April 21, 2021

First visit was to replace the battery in my key fob. Met Nuno who took care of me immediately. Asked about servicing my car which was purchased fom another dealership. Gave me all the info and I was t More

by Jschaffel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nuno Santos, Tom Jacob
Apr 26, 2021 -

Ramsey INFINITI responded

Thanks so much - we appreciate the kind feedback and support for our service team! We look forward to seeing you again!

April 21, 2021

Our service experience should of never existed, what dealership sells a car that smells like an ASHTRAY ?? But our service experience was no better, the team at Ramsey Infinity are Unreliable, inconsi More

by ALWAYSWANT2LEARN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Dennis, Edwin Cruz, Enrique Liranzo, Tom Jacob
Apr 26, 2021 -

Ramsey INFINITI responded

We're very sorry to see comments like this. If you wouldn't mind reaching out to us privately with your real name, we'd like to try and make your experience better.

May 07, 2021 -

ALWAYSWANT2LEARN responded

My Name is Josh Boggi, My email: alwayswant2learn@aol.com To make this sale right they would need to Remove me from this Ashtray, and put me in a comparable or better infinity that didn’t SMELL LIKE TOBACCO, where I don’t need to drive around with air fresheners, a portable Ionizer, and the Sunroof open to try to get the ASHTRAY SMELL out of this car. This different infinity would have to be around the same payment. Reminding you I’ve only had possession of this vehicle for 2-3 months. That’s it, So how can you make this Right ?

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