Ramsey INFINITI | Page 116

Disappointed My backup camera stopped working, so two weeks ago I brought it into Ramsey Infinity Service Center to get a diagnosis. They quoted me $1000 to replac My backup camera stopped working, so two weeks ago I brought it into Ramsey Infinity Service Center to get a diagnosis. They quoted me $1000 to replace the broken camera. For a second opinion, I brought my car to my mechanic. It took him about 45 minutes to repair a wire, and $73 later I was driving away with an operating backup camera. There is something very wrong here. Should I be questioning their expertise or integrity? Maybe both. More

The ideal car buying experience It is no coincidence that my wife and I just bought our 4th car from Ramsey Infinity even though we live much closer to another dealership. At Ramsey It is no coincidence that my wife and I just bought our 4th car from Ramsey Infinity even though we live much closer to another dealership. At Ramsey Infinity, the car buying experience is uniquely painless, smooth, and efficient. At Ramsey Infinity, under the leadership of Khalid Salem, everyone at the dealership understands the value of a long term customer relationship. That is why we have been with Ramsey Infinity for over 12 years and will continue buy and lease cars from them for many more. More

Wonder. Not waste of time. Quick process I didn't have much time. The process took 2 days by my choosing. Both times I was in everyone was very courteous of my time and got me the perfect c I didn't have much time. The process took 2 days by my choosing. Both times I was in everyone was very courteous of my time and got me the perfect car. More

Best car buying/leasing process I've ever been through! My lease was up on my 2014 Infiniti Q50. I went back to the dealership I've been dealing with for 10 years now, Fette Infiniti, to see if they would r My lease was up on my 2014 Infiniti Q50. I went back to the dealership I've been dealing with for 10 years now, Fette Infiniti, to see if they would reward my loyalty with this being the 4th car I was going to lease from them. They couldn't come close to what I was looking for or the payment I wanted to be at. After being very frustrated that they never even followed up weeks after I visited them, I decided to try Ramsey Infiniti to see what they could do for me. I dealt with Willy Ryksen and he didn't disappoint me once. He cut right to the chase and gave me his best offer right up front which was surprisingly right where I wanted to be. I asked him if he could knock down his initial offer by $9 and he did and we had a deal within a half hour of me walking into the dealership. This was BY FAR the best leasing experience I've had to date. I didn't wait around the dealership for 5 hours like I did at Fette Infiniti 3 previous times and there were no issues whatsoever. I will recommend Ramsey Infiniti and specifically Willy Ryksen to anybody I know looking for an Infiniti. He couldn't have been more professional and even emailed me a couple times to ask how everything was with the car and how my wedding plans were coming along. He really made me feel like family and that is something I never experienced at Fette Infiniti. I will recommend Willy and Ramsey Infiniti to anybody looking for a pleasant, no hassle, car buying experience. And I absolutely love my new QX30!!! More

Great service Everyone was extremely helpful and informative. Not your typical car buying experience! Amazing service. I would recommend this dealership to anyone Everyone was extremely helpful and informative. Not your typical car buying experience! Amazing service. I would recommend this dealership to anyone looking for a new vehicle. More

Great group of people I usually don't write reviews, but these guys really deserve the notice. Unfortunately the 1 bad review always seems to supersede all the good ones. I usually don't write reviews, but these guys really deserve the notice. Unfortunately the 1 bad review always seems to supersede all the good ones. So just wanted to make sure this one gets out there. If you are interested in an Infiniti and live within 30 miles of this dealership, look no further. I actually went to another Infiniti dealership 1st not too far away that tried to push me into a bad deal. Thankfully I shopped around and called here. I spoke with Mark H. initially, he was great on the phone and started steering me in he right direction. Then Matt M. got me going with what I was looking for and Ryan W. helped finish close the deal. Saving about $100 less a month for a better car then I was looking at initially. love the car and my overall experience. Thanks guys! More

Great Service To Infiniti I wanted acknowledge three of your sales representatives at Ramsey Infiniti. Mark Hirschberg, Willem Ryksenie AKA "Willy" and Enrique To Infiniti I wanted acknowledge three of your sales representatives at Ramsey Infiniti. Mark Hirschberg, Willem Ryksenie AKA "Willy" and Enrique Liranzo. I wanted to thank them for the refreshing buying experience at Ramsey Infiniti on my recent QX30 purchase. I was impressed with their honesty, integrity, and straightforward approach to selling a car. As I looked around, I found that many of the sellers just didn’t meet my personal standard of integrity, not to mention the cars, although advertised as “great deals”, were far from it. All the while I kept thinking about the car you were selling and the sense of trust I had from talking with them. That same day I arrived to the dealership and having a great experience with the staff we made a deal. This is my first Infiniti and my prior vehicles have been BMW's. I intend to keep on getting Infiniti's for a long time! I would definitely recommend your business to others and will check your inventory if I am in the market for another vehicle. Thanks again!” Once again many thanks to you and your wonderful crew for their kind, courteous, efficient and friendly treatment I received when purchasing my automobile. Israel Crespo More

Buy your next car from Ryan at Ramsey Infiniti This is the 3rd vehicle we purchased from Ramsey Infinity. Ryan exceeded any expectations we had. We got a great deal on our car and he worked very This is the 3rd vehicle we purchased from Ramsey Infinity. Ryan exceeded any expectations we had. We got a great deal on our car and he worked very hard to find the exact vehicle I wanted. I would highly recommend purshasing a car from him. It was a great experience! Thanks Ryan and Ramsey Infiniti! More

Forgotten Customer The day I came in to sign the papers turned into a disaster in that it took over 4 hrs to sign docs and get the car most which was spent waiting. I w The day I came in to sign the papers turned into a disaster in that it took over 4 hrs to sign docs and get the car most which was spent waiting. I was left alone and strung alone to the point where I left at 530 after 3 hours because no one could tell me when the car would be ready. Paperwork took all of 20 min but Ty the finance guy forgot to tell me to arrange insurance and proof of income (despite two pre calls to confirm what was required and to confirm he had the online application). I was told to come back around 630pm but when I arrived I had to stand in the dark outside the dealership while the sales guy did the plates, etching and did his best to walk me through the car. Even the sales manager and finance guy left before me. There was lots of apologies and "sorry for the hassles and delays", "we'll make it up to you" but in the 3 weeks I have had the car, there have been no emails, calls or contact. This leaves me feeling that all they cared about was the sale. My advice for them would have been to say we cannot get the car ready in the next 30min. It may be later this evening, would you mind coming back then? That way, I would not have wasted my afternoon sitting around waiting. Also, if you have someone waiting tell them what's happening. A number of times I was told it will be here at 4. etc. when the time came, I had to go and find out what was happening. What really frustrated me, was the sales guy dealt with another client and got him into his new car before me. More