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Ramsey INFINITI

Ramsey, NJ

4.5
1,627 Reviews

535 Rt 17 South

Ramsey, NJ

07446

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Showing 1,627 reviews

September 28, 2024

Had a great experience with service advisor Chris. Super friendly and kept me up to date with the services being done to my vehicle. More

by Amanda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher Burba
August 26, 2024

I would not recommend this dealership to anyone looking for a transparent and honest car-buying experience. I suggest taking your business elsewhere to avoid the hassle and lack of customer service I encou More

by mikeweiss0883
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Kevin Gilbertson
August 02, 2024

Rude after you purchase from them I can’t get them to send me my warranty information that I paid extra for I think it’s a scam More

by sabrena
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Jose Canales
Aug 14, 2024 -

Ramsey INFINITI responded

Sabrena, we don't have any way of identifying you by your screen name. Please reach out to our Sales team at 201-327-5100 for immediate assistance.

June 08, 2024

recently took my car to Ramsey Infiniti for a simple oil change - their prompt and thorough inspection uncovered a few other issues. Some of these issues would have become a larger problem if they occurred More

by dslarson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Vall, Edwin Cruz
Jun 13, 2024 -

Ramsey INFINITI responded

We're happy to see that you had a 5-star experience in our Service Center! Our team works hard to provide the excellent service you received. Thank you for taking the time to share your feedback!

February 10, 2024

Harold and TJ were very professional and thorough with explaining everything. The car was already for us when we came to pick it up. Harold kept us in the loop for when the cars were coming into the deale More

by Suzanne
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Harold Parks, five stars, TJ, five stars
Feb 12, 2024 -

Ramsey INFINITI responded

Thanks so much - we appreciate the kind feedback and support for our team! We look forward to seeing you again!

January 16, 2024

This is best an honest dealership I have experienced. The service staff is paramount, especially Jennifer Valleau and the service manager, Luke. More

by MIKEYFAB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Valleau, luke Incognito
Jan 22, 2024 -

Ramsey INFINITI responded

Thank you for the great feedback! We're so happy to see that you had a great service experience working with Jennifer. We appreciate your kind comments and look forward to seeing you again!

January 13, 2024

Superior service every time. I travel a good distance to have my car serviced at Ramsey. Not only is it worth it, I get to 'test' their maintenance/repair, etc on the drive hom More

by RichP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer, luke Incognito
Jan 22, 2024 -

Ramsey INFINITI responded

Thanks so much for going out of your way for us, Rich! We're thrilled to hear that you're having great experiences in our Service Department. We look forward to seeing you again for your next appointment.

January 05, 2024

Always a great experience. From the time I bought my car 5 years ago all though the various expected service needs. Always courteous and timely. And knowledgeable about what I More

by Uri
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Gilbertson, luke Incognito
Jan 11, 2024 -

Ramsey INFINITI responded

Thank you for the great comments, our team works hard to provide the best service possible and we're glad to see you experienced that. We appreciate your business and look forward to seeing you again.

December 29, 2023

Great service experience, everyone is always pleasant and knowledgeable. Staff is Always attending to your needs. More

by daveblint
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edwin Cruz
Jan 04, 2024 -

Ramsey INFINITI responded

Thank you for the great feedback, Dave! Our staff works hard to provide a great experience, and we're happy to see that your visit went smoothly.

December 27, 2023

The sale on the car was ok however service on the car when it had a problem was a terrible experience never again. They didn’t offer a loner car having me out of a car for weeks nor did they try to help More

by Bob Hurley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Edwin Cruz, luke Incognito
Jan 04, 2024 -

Ramsey INFINITI responded

Bob, we are very sorry for the experience you had in our Service Department. Our records indicate that your vehicle was here for an auto insurance repair. We explained to you that we do not offer loaners for those type of repairs. We did everything your insurance company asked of us. Unfortunately, how quickly they approve claims are out of our control. Your vehicle being here for two weeks was all due to the insurance company hold up. Once we received the insurance check, we notified you immediately and you picked up your vehicle the same day. We do hope to earn your business in the future. Please reach out if you have any questions.

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