Ramsey Chrysler Jeep Dodge

Excellent experience Everything went very smoothly. A cheerful greeting and a very smooth check in process and check out process. I recommend Ramsey Jeep for your servic Everything went very smoothly. A cheerful greeting and a very smooth check in process and check out process. I recommend Ramsey Jeep for your service needs. More

Oil Change Done Easy Took my Dodge Ram in for an oil change and it was done, along with tire rotation and fluid top off quickly and easily. I have NEVER had a problem with Took my Dodge Ram in for an oil change and it was done, along with tire rotation and fluid top off quickly and easily. I have NEVER had a problem with service at Ramsey Dodge More

Attentive Very swift and willingness to explore all options No issues at driving to the other lot and felt that iF I wanted to go back to see another color/tr Very swift and willingness to explore all options No issues at driving to the other lot and felt that iF I wanted to go back to see another color/trim it would be not a problem More

Warranty repairs Although the warranty repair took an extended period of time (about 3 weeks) due to having to wait for replacement parts and step - by step directives Although the warranty repair took an extended period of time (about 3 weeks) due to having to wait for replacement parts and step - by step directives from Michigan, the repair writer I dealt with was very courteous and kept me informed. More

Fooled twice A few months ago I made an appt for service and reserved a loaner car. When I got there no car for me AND they insisted that I didn't reserve one. Las A few months ago I made an appt for service and reserved a loaner car. When I got there no car for me AND they insisted that I didn't reserve one. Last week made appt for recall. They told me I didn't need loaner because it would only take 30 minutes. When I got there, on time, they told me "At least" 90 minutes. Don't think I would buy another car from this dealer. More

No nonsense buy - stuck in service queue for new car problem Good salesperson (Danielle Leghorn), no nonsense pricing heavily influencing my purchase over global Jeep (15 minutes away vs. 1hr for Ramsey). How Good salesperson (Danielle Leghorn), no nonsense pricing heavily influencing my purchase over global Jeep (15 minutes away vs. 1hr for Ramsey). However, the brand new car’s USB ports don’t work so I can’t enjoy the Apple CarPlay features that helped me choose this car or even charge my phone (huge bummer!) I am a reasonable person and understand, things like this happen. However after communicating the issue to the dealer, instead of a “no questions asked, bring the car in at your convenience and we will fix on the spot”, express lane type service treatment one would expect when making such a significant purchase, I am stuck in the service queue, trying to schedule the next available slot mid- next week (at the earliest) during my work hours when service has capacity. With my hectic personal schedule who knows when I will be able to drive an hour to the dealer for a fix. So far, this experience makes me feel like Ramsey only cares about the sale and doesn’t follow through with a premium service experience, especially for a brand new car less than a week old that shouldn’t have an issue. Very disappointing. Service needs a no nonsense, no scheduling premium service experience for my scenario and to find a way to make this inconvenience up to customers. More

Got the job done. The only complaint I have is that the service personnel still don't understand that being a little personable goes a long way. You have the beautiful The only complaint I have is that the service personnel still don't understand that being a little personable goes a long way. You have the beautiful drive in facility but not the friendly personal touch that I see when I bring my wife's car for service to Lexus. Waiting for the service representatives to finish their Danish and coffee just doesn't cut it. If you want to be considered world class you have to act like you're world class. Try being a little more pleasant and pretend you enjoy your work. Treat the customers with more respect and eat your breakfast in the back. More

Jeep TrailHawk Excellent service, respectful and courteous employees. Jim and Joan are so great to deal with. Professional and knowledgeable.....explain everything Excellent service, respectful and courteous employees. Jim and Joan are so great to deal with. Professional and knowledgeable.....explain everything you need to know....place is clean and the waiting area is also very inviting...... More

Roof still leaks The roof still leaks after numerous repair attempts which initially cost over $700. Luckily with the help of Jim Ryerson I believe his name was we wer The roof still leaks after numerous repair attempts which initially cost over $700. Luckily with the help of Jim Ryerson I believe his name was we were able to get reimbursed. This is a manufactures defect and I can’t blame the dealership for not being able to repair it. We did have a recent recall repair there but canceled another appointment to try to fix the roof again figuring what’s the point. This is a common problem with the Jeeps and apparently it’s not dangerous enough to make it a recall but it’s a real pain in the neck. Maybe you can do something about our leaky roof More

Quick, seamless and easy process Set up an appointment via internet sales team. Showed up and was paired with Aleksey who was quick with his feet. Switched from putting a deposit on a Set up an appointment via internet sales team. Showed up and was paired with Aleksey who was quick with his feet. Switched from putting a deposit on a gladiator to buying a wrangler and trading a truck. Drove home in a new Jeep. More