Ramsey Chrysler Jeep Dodge

Rudness I bought new lug bolts for my car because the original ones I couldn’t get off. Was told to bring the car in and they would change them for free. I wa I bought new lug bolts for my car because the original ones I couldn’t get off. Was told to bring the car in and they would change them for free. I was met with rudeness and lies. I had to pay $75 for the work. More

Great experience Everything was good. I deal with Ramsey dealerships all the time. Joe was very good. And Ron Federico help tremendously in the process . I was very pl Everything was good. I deal with Ramsey dealerships all the time. Joe was very good. And Ron Federico help tremendously in the process . I was very pleased More

Excellent Experience Every employee I dealt with was very friendly and professional. They were able to help me get out of a tough situation. They made sure I was aware of Every employee I dealt with was very friendly and professional. They were able to help me get out of a tough situation. They made sure I was aware of where I stood and what all my options were. I finally felt that I was being taken seriously about my inquiry and not feeling like I was being pushed around nor being given the run around. They were straight forward about the information they were giving me. When it was time to move forward after choosing the Jeep I wanted and got all the details ironed out, they were very through and efficient during the whole process. I was able to walk out of the dealership with a smile on my face and a weight lifted off my shoulders. Meagan was absolutely great and made sure I knew every feature of my Jeep before sending me on my way. Overall, I can't thank everyone I encountered there enough for getting me into my new Jeep. More

Terrible customer service New car received with scratches on body. After leaving car for 2 weeks to be repaired new scratches appeared and no work was done on addressing the f New car received with scratches on body. After leaving car for 2 weeks to be repaired new scratches appeared and no work was done on addressing the former damage. Manager tried to say the damage was due to acid rain!! There was absolutely no consideration for how we felt as the customer. When we agreed to accept what couldn’t be fixed we witnessed the sales team “high fiving” on how they had solved our complaint. - total disrespect for them to do this in front of the customer. I have never experienced such bad customer service and manners. Totally different experience compared to Volkswagen, Ford and Honda who valued us as a customer and showed respect & manners. More

Ready, Set, Go The facility was ready for me. The staff was set and knew what to do. The time to go was faster than I had expected and greatly appreciated. The facility was ready for me. The staff was set and knew what to do. The time to go was faster than I had expected and greatly appreciated. More

Jeep Compass Lease Going to this dealership was the best experience in car buying I’ve ever had. I never felt pressured into purchasing a vehicle, and the service was fr Going to this dealership was the best experience in car buying I’ve ever had. I never felt pressured into purchasing a vehicle, and the service was friendly and efficient. James and Manny were kind, knowledgeable, and quick to get me into my new Jeep Compass. More

Great Service Went in to lease a new Jeep Grand Cherokee and was more than pleased with service. Meagan and Monty made the experience fast and easy. Had the best ex Went in to lease a new Jeep Grand Cherokee and was more than pleased with service. Meagan and Monty made the experience fast and easy. Had the best experience would definitely recommend this dealership in the future. Love my Grand Cherokee More

Good service Least painful trip to the dealer I've ever had. Very friendly service, would visit again if buying another Chrysler vehicle. Maybe a Jeep next time Least painful trip to the dealer I've ever had. Very friendly service, would visit again if buying another Chrysler vehicle. Maybe a Jeep next time More

Is Extortion the word?? After approx 5 service visits complaining of same thing, “tech” finally agrees and finds problem I’ve been reporting ( gearbox) for over two years... After approx 5 service visits complaining of same thing, “tech” finally agrees and finds problem I’ve been reporting ( gearbox) for over two years... Forced me into replacing a clutch they (Ramsey CDJ) replaced previously with approx. 12k mikes on it as I was told, “The tech won’t replace the gearbox ( primary problem) if you also don’t replace the clutch”. After numerous times stating how there was something wrong with gearbox ( shifting) and there is documentation of it mentioned in my visits, I was basically told, “replace the clutch too, or we’re not fixing your car”. When I asked how the other techs did not Find this issue, I was told “they were fired/no longer with Ramsey CDJ ( calling TOTAL BS on that)... Anyway, they did me a “favor” by reducing the “labor time” and “discounting” parts to the tune of approx $1400. NB: Michelin is a programme that is widely used in MANY mechanics’ shops to provide estimates and work orders. The Michelin programme recommendations for my 2013 Jeep Wrangler on the hourly amount to complete a clutch job was approximately 5.5 hours. Ramsey CDJ time is a fluffed to 10 hours with their supposed experts... LOOK IT UP!!! This place is a total un-ethical dealership. More

Easiest leasing experience with Manny From the moment we talked with Manny, he answered all of our questions thoroughly. My experience was so good that my husband went back later that day From the moment we talked with Manny, he answered all of our questions thoroughly. My experience was so good that my husband went back later that day and leased his own car. More