Ramsey Chrysler Jeep Dodge

First Rate First rate service! Nice coffee machine, nice cars to look at, Joan in Service making sure my car is taken good care of ! See you in 5 thousand miles First rate service! Nice coffee machine, nice cars to look at, Joan in Service making sure my car is taken good care of ! See you in 5 thousand miles! 👌👍😄 More

Minor service work Had a variety of things done including a recall oil change one minor repair to rear defroster and tire rotation. Things seem fine now. Completed in on Had a variety of things done including a recall oil change one minor repair to rear defroster and tire rotation. Things seem fine now. Completed in one day. More

Amazing service Team was very helpful and made the experience super easy! They helped every step of the way and was friendly the entire time! Wonderful experience! Team was very helpful and made the experience super easy! They helped every step of the way and was friendly the entire time! Wonderful experience! More

very dissatisfied I bought my 2013 Jeep in to have the heated air for the cabin fixed. The resulting quote included a new antifreeze radiator and heat exchanger, an new I bought my 2013 Jeep in to have the heated air for the cabin fixed. The resulting quote included a new antifreeze radiator and heat exchanger, an new oil radiator and heat exchangers. In addition to replacing the heating duct. I told the Chris the at the service desk that these items are guaranteed and for the life of the car! He said there was sediment in the oil ducts, I also reminded home that I change and have records of changing the filter and fill synthetic oil before it is due to be changed. If there is particles in the oil duct that is your or jeeps fault and is also guarantee for life. I dropped my Jeep off the night before the first service call and Chris called me back at 9:15 and said they had taken the dashboard out and checked everything and that is when I outlined the above items he wanted to replace which were never supposed to need to be replaced. That night at 5:30 I called and he said they NO WORK was done on the car, again I flipped out, at 9:15 he had the whole dashboard out but never got to work on the car! I demanded that it de done by the next day ASAP. They only got part of the job done because they said they had to order a new part. He called When he had the new part, again I dropped it off Wednesday night to be serviced on Thursday and called every night and it took them until Monday to get the job partially completed. They also said there was a recall on the passenger air bag and they replaced it. When I started the car, the airbag light never went out, when it never stayed on in the first place. Again, another thing that has to be fixed again! I also asked the to look at why, when opening the drivers side door, the light did not go on nor the radio turn off. They did not do this and also did not reattach the web that keeps the door from opening more than it should, when Chris cam out to look at it, it swung out all the way and the mirror stem made a dent in the body! And they never even looked at why the items listed above do not work properly when the door is opened! Now I will have to go in a third time to get this worked on and your jeep dealership has had my car in your repair shop for 5 full days total after they said they had the whole thing apart after 2 hours on the first morning...and I still have to go back in a third time to have you repair things you did not fix right like the airbag light staying on after the ignition is turned on. And I have spent $2,800 and still have to go back a third time so the job is completed the way it should have been the first time. Social media is very powerful and I will use it depending on how these last things are fixed. I also told Chris that I want the leftover items fixed in one day no matter how many mechanics are needed. Also I am nothing but nice until i hear things like the radiators and exchangers needing to be replaced which I know do not. More

Helpful service representative Very helpful service representative assigned to me knew that I needed my car back that day and he made sure that it was available to me Very helpful service representative assigned to me knew that I needed my car back that day and he made sure that it was available to me More

Anthony is a great salesperson to work with Anthony is a great salesperson to work with. He is the reason for coming back to Jeep. He made the process as smooth as it can be and was very helpful Anthony is a great salesperson to work with. He is the reason for coming back to Jeep. He made the process as smooth as it can be and was very helpful throughout the process. More

No nonsense experience Was browsing, not too sure if purchasing that day. Romeo DeLuca was at the parking area and asked about what we were looking for. He was very pleasant Was browsing, not too sure if purchasing that day. Romeo DeLuca was at the parking area and asked about what we were looking for. He was very pleasant, professional and personable. Stuck with showing us what we asked for and was not pushing us in a more expensive vehicle. There was a good selection to choose from on the lot. Romeo walked us through the process, clearly explaining everything step by step. He handed us off to Trevor who was also professional and clear in his process. Neither of them were pushy. Romeo was good at following up to see how I like my vehicle. Romeo impressed us enough that I sent him referral a few days later. More

Unprofessional My pregnant sister had been at the dealership on Friday for almost 5 hours, the car they attempted to lease her had a dead battery. The next day they My pregnant sister had been at the dealership on Friday for almost 5 hours, the car they attempted to lease her had a dead battery. The next day they emailed telling her they had another vehicle available at the price they agreed upon, she agreed to come in and look. I went to the dealership with her to check out the vehicle, the salesman said the vehicle sold 15 minutes before our arrival. He showed her a 2019 V8 and we went for a test drive, when we pulled back in he explained the V8 was about 2k more than the vehicle he showed her the day before so he needed to speak with his sales manager. We waited 35 minutes and the salesman returned with his sales manager Sean McGarvey, who sat down and said they no longer had any 2019 vehicles of any kind in stock. When I questioned about the 2019 V8 that we just test drove and were awaiting pricing on he snapped and said well if she wanted a 2019 she should have bought one last night. He was rude & unprofessional. More

Easy, outstanding service! Highly recommend this dealership! The staff is super friendly and knowledgable. Our sales guy FRANK was super helpful and went above and beyond to get Highly recommend this dealership! The staff is super friendly and knowledgable. Our sales guy FRANK was super helpful and went above and beyond to get us the best deal possible on our new Durango. TREVOR made sure our paperwork got done quickly and thoroughly explained everything. And finally STEVE, one of the managers, followed up and resolved an issue we had with such ease it was a complete relief. Hands down 5 star rating. More

Great I always take my Jeep to Ramsey Jeep. Joan at service always looks out for me and I trust her. I have been going to her for over 10 years. She is the I always take my Jeep to Ramsey Jeep. Joan at service always looks out for me and I trust her. I have been going to her for over 10 years. She is the Major asset to Ramsey Jeep. More