Ramsey Alfa Romeo Fiat
Upper Saddle River, NJ
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304 Reviews of Ramsey Alfa Romeo Fiat
Dissatisfied I’m waiting over a week for an answer as to why my Stelio is misfiring Alfa Romeo engineers have not gotten back to diagnose the problem This is t I’m waiting over a week for an answer as to why my Stelio is misfiring Alfa Romeo engineers have not gotten back to diagnose the problem This is totally unacceptable The service department isn’t doing its job to get them to get an answer If I don’t get some resolution to the defect I will have to resort to a legal solution It is worth my while to find a lawyer who knows how to resolve a problem with a dealership who can’t or won’t get an answer Or if I have to contact the states attorney general office More
Excellent care and informative of the progress of vehicle They took excellent care with my vehicle, they would call on a daily basis to update me on the vehicles progress. No hassle with the loaner vehicle or They took excellent care with my vehicle, they would call on a daily basis to update me on the vehicles progress. No hassle with the loaner vehicle or the paperwork. All of my concerns with the vehicle were addressed. They dont make you wait long periods of time to pick up the vehicle or drop it off, they get you in and out the door as fast as possible, which is great. Overall great service department. More
A very pleasant experience My wife and I were both very happy with our experience at your dealership Your salesman Anthony was outstanding had a complete understanding of the My wife and I were both very happy with our experience at your dealership Your salesman Anthony was outstanding had a complete understanding of the product you took the time to take us out for a test ride even though we showed up very late on a Saturday and he had family obligations to go to. The financing department which in my opinion is typically the worst experience in a dealership was fantastic also he was quick concise and very courteous I’ve only had the car for a short time but I love the way it looks and the way it handles and I would highly recommend both the car and your dealership to anyone that asks me More
Quality diagnosis and quick repair My fiat 500l had a strange error code involving the transmission computer, and ignition switch where the key would get hot (very strange design featur My fiat 500l had a strange error code involving the transmission computer, and ignition switch where the key would get hot (very strange design feature). The staff at Ramsey Fiat quickly diagnosed the correct issue, ordered the correct parts and got it all sorted without any other issues happening! Would recommend! More
Going back to VW soon as lease is up While my Service Advisor was as nice and easy to work with as possible, I was far less than pleased with the Service Center as a whole. From my 1st ca While my Service Advisor was as nice and easy to work with as possible, I was far less than pleased with the Service Center as a whole. From my 1st call to make an appointment being told the next available date was a week out when I was having issues with my tires was upsetting enough for me to beg to be seen sooner. The nice phone representative was kind enough to speak to the Service Manager who was willing to take me 2 days later. Still 2 days longer than I was comfortable with as I did not feel safe with wobbling tires. When I inquired about a loaner, I was told the next available loaner was 20 days later. As such, I drove to the center 2 days later. Upon arriving to the service center which was tricky to find, I was baffled where to go since every sign said "MOPAR SERVICE" and I have no idea what that even means. I have a Fiat and this is a Chrysler/Jeep dealership. What a mess. When I checked in I was told I would have to wait 1 1/2 hours AT LEAST to get a diagnosis. When I was directed to the waiting area that was close to appalling conditions for customers paying high prices for their vehicles I decided to get an uber and leave as soon as I could. I received a call many hours later that at least 2 of my rims needed to be replaced and the car would need to be kept overnight. The Service Advisor guided me well from a cost-saving standpoint and I feel comfortable with his recommendation of fixing the Existing rims vs replacing. When I arrived after another uber ride the next day, I paid for 3 tires (as they all needed it) at $150 each and after paying got into my car which the dealership didnt even do a courtesy wash. Very poor service. More
In and Out, no Bull Lou is the ultimate professional. I told him what I wanted and what I wanted to pay. He put me in a better car for pennies more and I was out in no ti Lou is the ultimate professional. I told him what I wanted and what I wanted to pay. He put me in a better car for pennies more and I was out in no time at all. Lou will pick you up at the train station if you need to come alone to pick up the car. Follow up is great also. Are you happy? Can I do anything? Do you need anything? Is the car comfortable for you? Excellent service from start to finish not to mention the espresso ! Luigi is the guy to go to at Ramsey Alpha - Fiat. More
Excellent probably the best buying experience Ramsey Alfa and the staff are top notch. I been shopping for a Stelvio for sometime now and visited several dealers. By far Ramsey has been the best e Ramsey Alfa and the staff are top notch. I been shopping for a Stelvio for sometime now and visited several dealers. By far Ramsey has been the best experience. I highly recommend them knowing that you will have the same experience I had. Thank you Luigi and Jesse. More
Totally Satisfied Customer!!! Luigi and Jesse were amazing throughout the entire experience. They were attentive to all my requests and needs in a vehicle. Emails and phone calls w Luigi and Jesse were amazing throughout the entire experience. They were attentive to all my requests and needs in a vehicle. Emails and phone calls were handled promptly. I would recommend this dealership with any hesitation.I really felt like a valued customer. Chris in finance was also great - all my paperwork was prepared and explained in detail. The entire experience was seamless! Thank you More
Friendly Honest Dealership It was a please dealing with Jesse , Luigi and Chris. This is our familys second vehicle this year. I would recommend this dealer. I've many vehicle It was a please dealing with Jesse , Luigi and Chris. This is our familys second vehicle this year. I would recommend this dealer. I've many vehicles over the years and would rate them one of the best! More
Great dealership, trustworthy, worked diligently for us Worked with Greg and Chris who went above and beyond to get us into a car. Professional, knowledgeable, straightforward and all around nice folks. Fe Worked with Greg and Chris who went above and beyond to get us into a car. Professional, knowledgeable, straightforward and all around nice folks. Felt comfortable from start to finish. Loving our Fiat 500! Thanks Greg, Chris and Jesse! More