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Ramey Ford Princeton - Service Center

Princeton, WV

4.8
252 Reviews

252 Reviews of Ramey Ford Princeton - Service Center

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August 04, 2019

Better than in the past when it was Andy Clark Ford Kathy Carter was very helpful, friendly and they were on time starting and finishing my service and Kathy knew about how long it would take. When I ta More

by Ford Truck Lover
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kathy Carter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Justin Hall the young man that sold me my truck. Had it not been for Justin I had no intention of ever buying another vehicle from (Andy Clark Ford again. Shame you let him get away!
July 28, 2019

Fast and sweet I took my car in for an oil change. The lady at the service department greeted me with a smile and was very nice. She was accurate with the length of More

by Mother of 3
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Can not remember her name. Wasn’t Kathy
Jul 30, 2019 -

Ramey Ford Princeton responded

Hi, we're glad we could take great care of you! Our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust. Please don't hesitate to reach out to us if there's anything more we can do!

June 29, 2019

Ramey Ford Princeton is Simply the Best!!! Ramey Ford in Princeton, WV is the best dealership out there. From sales to service Ramey Ford is the best!!! They will always go above and beyond to More

by Wolfeman08
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kathy Carter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 03, 2019 -

Ramey Ford Princeton responded

Hi, thank you so much for your positive comments about Ramey Ford Princeton! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

June 22, 2019

Great job Very friendly staff they go above and beyond to make the customer happy I always go back to get things done to my truck only place I go to trade truck More

by Barry
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
LT Schoonover
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kathy Carter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rex Ratliff
Jun 27, 2019 -

Ramey Ford Princeton responded

Thanks for the five star rating, Barry! We are happy we could make your experience a positive one and look forward to serving you again in the future!

June 22, 2019

Service Excellent service and friendly people. Answered all my questions to my satisfaction. Love doing business with Ramey Ford. Will continue doing business More

by Patty
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kathy Carter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 27, 2019 -

Ramey Ford Princeton responded

Patty, we're so pleased to hear your review of our team! Please let us know if you have any additional questions about services you received and thank you again for choosing Ramey Ford!

June 17, 2019

It was awful Came up there with the thought of having a factory warranty bc my truck only has 32000 miles on it and it’s a 2017 model. Only to find out I’m out $10 More

by FrankieShanna18
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Aaron
Jun 17, 2019 -

Ramey Ford Princeton responded

we're very sorry to hear about your experience here... Many folks don't know, but the Ramey stores are no longer tied together. They were separated a few years ago, and no longer have any relationships to one another. So one store can't be responsible for what another store does. That said, we would love to work this out for you, but if another dealership has voided the warranty by altering the vehicle, there's not much that can be done about that. There are right ways to do modifications, and wrong ways. Ford won't honor that warranty and Ramey Ford can't be held to an action taken by another dealership. Y ou know first hand that modifications can be done properly and warranty still honored. If something was mishandled in this lift, then that will cause the problems. I know it's not the best news in the world, but we would be happy to work with you however we can. If interested, please email Internet@rameyfordprinceton.com and we'll try to help.

May 11, 2019

Service They are on time and get the work done quickly and it is done correctly the first time and are always polite and concerned that you are happy More

by Fordguy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kathy Carter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gary Blackburn, Larry clark
May 13, 2019 -

Ramey Ford Princeton responded

Hello, we're so glad we could be of service to you! We appreciate you taking the time to share your experience, and we are always more than happy to assist you if anything else comes up. Have a great day!

May 10, 2019

Repairs are always excellent Service Others don’t have the treatment and caring staff that treat people with attentive service. Dave Sluss runs a top notch dealership that should make the More

by Trixeann
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kathy Carter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Larry Clark Dave Sluss
May 10, 2019 -

Ramey Ford Princeton responded

Hello, thank you for taking the time to leave us your response to our Staff's outstanding customer service! At Ramey Ford Princeton, we value our customers and we look forward to seeing you on your next visit. Take care!

May 05, 2019

Service Your service advisor, Kathy, is always very pleasant and easy to work with. She is a very nice lady and makes the service experience better. More

by Robbie Keaton
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kathy Carter
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 07, 2019 -

Ramey Ford Princeton responded

Robbie, we're happy to hear you had such a positive experience with Kathy! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

April 14, 2019

Tires Fast friendly service. Always with Cathy or Ashley. Usually work anything i need right in when i need it. Very comparable on prices for tires. More

by Bpoko
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kathy Carter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ashley
Apr 23, 2019 -

Ramey Ford Princeton responded

Hello, our Staff works hard to go the extra-mile for our valued guests! Thanks again for your business! Take care!

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