Ramey Auto Group

Buying a new car Usually buying a car is frustrating and you wind up walking out. But at this dealership, and It's the first time buying from this dealership, the sa Usually buying a car is frustrating and you wind up walking out. But at this dealership, and It's the first time buying from this dealership, the salesman (William McGuire) was so helpful and actually had the patience with us especially with me since I'm a short woman. I have to have a car where I can reach the pedals. So I tried many cars, even those not Chevrolet, I have to thank William for being so knowledgeable and doing everything he could to make us comfortable. More

Customer Service A software issue was identified on my 2015 Jeep. A software update was performed, but the issue returned within 48 hours. When I returned for addi A software issue was identified on my 2015 Jeep. A software update was performed, but the issue returned within 48 hours. When I returned for additional service, an update was again performed. Issues were identified completing the initial update. The issue has again returned and the vehicle is again scheduled for repair. After the initial service, I had the opportunity to speak with Patrick, at the Service Desk and Nathan Biggs, Warranty Manager. I think both gentleman listened to my complaints and have given me great Customer Service. The initial charge for service has been refunded. And the vehicle is scheduled again to see if a fix can be found. Prior to this issue, I had found the service department to be less than customer friendly. Working with Patrick and Nathan have certainly changed my mind and I plan to have future routine maintenance and repair work done at the Jeep garage. Employees such as these two are great assets to Ramey Jeep. As a woman, I am especially intimidated in a garage and have often felt somewhat taken advantage of due to lack of knowledge. Because of my experience with Nathan and Patrick, I feel like I have been dealt with very fairly and honestly. Anyone can sell you anything ONCE. It takes folks like these two to guarantee repeat business. More

Service Very satisfied. Everyone was very courteous and helpful. Would return If need more work done on my vehicle. Everyone was very courteous and helpful. Very satisfied. Everyone was very courteous and helpful. Would return If need more work done on my vehicle. Everyone was very courteous and helpful. Thanks for making me feel like an important person. More

Has not been good 2009 Tahoe never fixed problem with airbag wanted to charge me 350 light was on 3 days after I bought it!! once you pay for it they don't know you 2009 Tahoe never fixed problem with airbag wanted to charge me 350 light was on 3 days after I bought it!! once you pay for it they don't know you More

Service on 1998 GMC Suburban I was greeted immediately with a very friendly, but professional person in the service department. Not only did they verify what I wanted done to my I was greeted immediately with a very friendly, but professional person in the service department. Not only did they verify what I wanted done to my vehicle, they gave me a ride home, and called before any repairs were done. I appreciated the call, as opposed to receiving a huge bill, unaware of repairs being done without my permission. I have always had excellent service from the team at Ramey Motors, and I would recommend anyone to visit them for all their vehicle needs. Skip Gibbs More

Worst buying experience I've ever had Don't trust a word that comes outta their mouth! This is not a good place to buy a vehicle We wish we woulda went to another dealer Don't trust a word that comes outta their mouth! This is not a good place to buy a vehicle We wish we woulda went to another dealer More

Recently purchased a Toyota Tacoma Great sales staff , knowledgeable staff, snd outstanding deal, he helped me decide what was the best vehicle for my needs and was a very pleasant expe Great sales staff , knowledgeable staff, snd outstanding deal, he helped me decide what was the best vehicle for my needs and was a very pleasant experience More

service on a recalled vehicle i had a 9am appointment for an brake repair a recall on my truck. I arrived at the shop at 8:30 am. I was told that this would take approximately 1 1 i had a 9am appointment for an brake repair a recall on my truck. I arrived at the shop at 8:30 am. I was told that this would take approximately 1 1/2 hours. When I returned at 11:30 I asked if the truck was ready. I was told that it was being worked on at that time. I could clearly see that it was not. I waited and asked about the truck at 1:20pm. I was told then that the truck was being worked on again. Could clearly see that it was not moved again. I told them not to touch it to bring the truck outside. They put the truck on the lift and pulled the back left tire off. I told them that I had to get my grandson at 3 pm. I received the truck at 2:15pm. Luckily a family member was close to get my grandson. Thank you for your time. More

Tried to sell me a flooded vehicle- Drove 290 miles to see I drove 290 miles (one way) to see a 2012 Ram that I was told was a beautiful 6k "babied, one-owner creampuff" (<---taken from their autotrader.com pa I drove 290 miles (one way) to see a 2012 Ram that I was told was a beautiful 6k "babied, one-owner creampuff" (<---taken from their autotrader.com page) truck that was in great shape with no concerning issues. Given the distance of the drive, I made sure to ask all the obvious questions prior to my trip. I was told was in excellent condition, no damage, nothing notable to be warned, good paint, good tires, etc. After I asked "is there anything I should know prior to the drive"...I was told with a confient tone, not at all. Upon arriving after a 5 hr drive, I was presented with a vehicle that was clearly either IN A FLOOD or had been severly off-road driven. The front tire had a massive chunk taken out of the sidewall. Mud, dirt, debri was caked on the lower half of the engine and on top of the k-frame, hidden under the heavily tire-shined engine cover. Not dust, not a sprinkling of dirt, everything had a fine silt covering to it. The wheel wells had been spray painted black (to hide rust?), and the exhaust had even been painted with overspray (as stated by the salesman when he noticed me smelling the burt paint smell). The interior was filthy, dirt and dust in all the dash cracks and vents, the white panels speckled with what I believe was chew spit, the black carpet had a brown hue or dirt, and the kick panels and door panels were scratched severly. The exterior had severe scratches and rub/wear spots in the clear coat. THIS WAS NOT A "BABIED ONE OWNER CREAMPUFF"!!!! Thats when I saw what ticked me over the edge; mud and dirt up under the dashboard where the pedals attach and up under the dash board. DIRT DOESN"T CAKE WIRES AND FLOOR VENTS unless the vehicle had been under water. There was dirt behind the carpet, behind the panels, up to the steering column (that had rust spots on it from splashing). I'm not a detective, this is stuff that should have been seen by the sales team. I've been completely insulted by the lack of awareness of this vehicle. If you have a customer making a 500 mile trip, you make sure that vehicle is spotless and "as described". Management was clueless. I wouldn't buy windsheild wipers off of Ramey let alone a vehicle. 95% of those reading this may call me a liar, or exaggerator, or claim this isn't true. I too thought I was park of a prank show. However, wasting a vacation day on a 500 mile trip to see a misrepresented flooded truck can now be checked off my bucket list. More