Ram Country Mineral Wells

People were friendly, helpful. I went in with the intention of buying new,but bought used suiting my needs better I went in with the intention of buying new,but bought used suiting my needs better More

I hate to leave a bad review, but after everything im still not getting any help, Just continously told they are working on it... I was told in June I had been approved for a vehicle and it could be read still not getting any help, Just continously told they are working on it... I was told in June I had been approved for a vehicle and it could be ready tomorrow pretty much. Tomorrow turned into a couple days, to a couple weeks, to mid August. I was extremely grateful to them for allowing me to use a loaner vehicle during this time, but i had it so long that i had to make over 5 trips to the dealership just to keep getting another temp plate on the loaner. Constantly getting the run around, weeks of wasted time. I have been calm and cordial this whole time, had I been anyone else I personally know, I wouldn't have taken the vehicle and would've told them where they can put it. (Pardon my language).. I've now had the vehicle a couple of weeks- but rarely drive it due to some found issues (like the car hesitation and air conditioner issues to name a few - this is Texas.. I can't go anywhere in 100+ degree weather with 2 kids in a car that isn't functioning properly, especially when I JUST got it). I know it's not a brand new 2024 vehicle but I've had way older rusted out cars run better than this. I notified them within a couple days of receiving the vehicle letting them know of 1 issue I was having (with the lights), being told of course, working on it. I followed up multiple times, last time was a week ago now and I have yet to get any assistance. I had to wait 2 months for a vehicle I had never seen, drove, put my down payment on, and signed paperwork for in good faith - thinking this dealership was top of the line and I could trust in what I was receiving; just to get a vehicle that is still pending plates, inspection, repairs, and whatever else. I had already made 3 insurance payments and 1 car payment prior to even getting the car. *plates are apparently ready but I'll be damned if I spend another 2 months making multiple trips up there and continue to get the run around again and again. I guess I'm the fool anyway for being so trustworthy, but in my position I really didn't feel like I had a choice. From what ive seen, dealerships feed off of that. I would never refer anyone or at least precaution everyone. Now as my reward for being foolish, I get to continue this ridiculous battle. Lord help me. More

When having your vehicle serviced there is no communication. They don’t answer the phone or return your message. After 3 days we called the sales number who assured us someone would answer the ph communication. They don’t answer the phone or return your message. After 3 days we called the sales number who assured us someone would answer the phone only to be transferred getting voicemail mail again. Obviously, customer service is not a priority. I emailed the general manager and have yet to get a response. We finally got a call back an hour after they were closed and we were told the issue was due to short staffing. That would be understandable except we had the same issue a few months ago when we had the vehicle in for service and got the same response. I can’t believe with all of the people looking for jobs this issue hasn’t be resolved. We a looking to purchase a new vehicle, but a considering other dealership since they don’t seem concerned with serving current customers. More

I was charged $470. 00 for my engine overheating. It then overheated again on the way home after picking it up. Again my car was towed back to the dealership. A week la 00 for my engine overheating. It then overheated again on the way home after picking it up. Again my car was towed back to the dealership. A week later, I was notified that it had been repaired. This time I was charged $1500 for the repair. The car broke down again on the way home.(just 15 minutes away from the dealership). It was towed in again. A week later I was notified that they could not locate the problem. I then had to have the car towed to another dealer for repair. I am now out of pocket approximately $2000, charged by Ram County Dodge with no results to repair the issue. More

I went to this location to get a new pickup, to which I ended up talking to Chris. Although he couldn't meet my needs, he did a great job with trying to help me. One of the things he was telling me while s ended up talking to Chris. Although he couldn't meet my needs, he did a great job with trying to help me. One of the things he was telling me while speaking was he told me about their warranty program. I cannot deny that I really like it. I would surely suggest this place, and even more so, getting Chris to help. He will always tell you how it is. More

The salesperson went above and beyond to locate the vehicle I wanted, and the dealership was fair in the trade and negotiation vehicle I wanted, and the dealership was fair in the trade and negotiation More

Didn’t tell me results of my multi-point inspection and had an issue with my fan for the A/C after taking it in for the oil change and inspection. Luckily my husband was able to tell that when it was taken had an issue with my fan for the A/C after taking it in for the oil change and inspection. Luckily my husband was able to tell that when it was taken part for the inspection a leaf had fallen inside the fan area and was causing the issue. And they still haven’t figured out the UConnect message problem that continues to pop up. More

We were there early in the day when they first opened. Lively and very helpful group, we ended up driving in with a mechanical issue with our previous vehicle and ended up driving off the lot with a brand Lively and very helpful group, we ended up driving in with a mechanical issue with our previous vehicle and ended up driving off the lot with a brand new car. Great group from service department, sales, to financing. We will be returning for all of our new car needs and I have 4 kids. 8) More

Mark Tuggle was great salesman. The dealership is good . Ameria and Eddy also helped finalize the deal. I truly love my Wagoneer! The dealership is good . Ameria and Eddy also helped finalize the deal. I truly love my Wagoneer! More

Ram Country in Mineral Wells always treats me well. Lots of friendly helpful people. Special kudos to Amira. She always makes me feel valued. Lots of friendly helpful people. Special kudos to Amira. She always makes me feel valued. More